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Last post ago over 1 year by OOPaloo
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    • No avatar normal
      • Started by
        Newbie
        4
      • last active 7 months ago

      Thanks for this post from:

      • Index
      I totally agree with what you said. It is the responsibility of the CUSTOMER Service Rep to make the CUSTOMER feel heard and respected even if what the CUSTOMER is saying is completely wrong. As a business owner I will not be disrespected but I will go out of my way to make my Customers feel that I'm working for them not the other way around.
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        Hero Member
        868
      • last active 4 months ago
      My own personal opinion if someone was caught doing such just ban them. End of discussion.       

                                                JacobBlack
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      • Replied by
        Jr. Member
        99
      • last active 3 months ago
      Hey Zuga,

      all Casino Reps are offline, always offline!

      We write but they always are non-existent, today and also yesterday.

      Boh!
    • Me
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        admin
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      Thanks for this post from:

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      • Archnye
      Hi alb777,

      all casino Reps get email notifications once its posted at their threads.

      I reckon some of them are quite busy and don't visit forum often.... thats when we usually email them ourselves.

      Zuga
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      • Replied by
        Full Member
        146
      • last active 6 months ago
      Ok, I admit I'm a newbie of a less than a year at LCB and  I agree it's most productive to be polite. Treating others respectfully even if you might be angry at them will almost always get you better results.

      I have question; Is this the area for LCB members to address concerns or ask for resolution of problems that they have playing at a particular casino? I have seen many posts online of what recourse a player has if for example if a casino does not pay. I would be nice if this was a place to find public accountability.

      I have had only one instance where a casino would not pay me, and there was a small "gray" area which they obviously exploited to their benefit, but previous to that, the casino group did pay me all they owed so I can't really complain.

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      • No avatar small
      Hi luckee7,

      As long as the casino is shown in one of the threads in this Direct Casino Support section, you can ask for assistance in that specific thread.  If the casino is not shown in any of the threads i.e. not represented by a Casino Rep, just post your problem in the "Casino" section of the forum.

      blue
    • No avatar normal
      • Replied by
        Newbie
        1
      • last active about 5 years ago
      that's awesome you would put that up because you guys are the only one that are willing to help us at a time in need of help when we cant get any help or answer from the casino!!! thanks again also you are fast at helping and answering us unlike the casino
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        Sr. Member
        403
      • last active 4 months ago
      I respect casino reps but I also would appreciate a place to post problems with getting payouts as the current forum generally yields no response from many casino reps.  Any suggestions to correct this problem?
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        105
      • last active 1 day ago
      Is there any way to edit my post for a casino review that I had recently made?  I couldn't find any option to do so and I would like to...

      Thanks for your help.
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      • Replied by
        Sr.Newbie
        25
      • last active 7 hrs ago
      Having worked in jobs where I had to deal with all different types of retail customers; I can see both sides of the issue as a customer and a one time service worker.

      Yes, the way customers behave can become a key ingredient in the service providers work environment. Too many unpleasant customers in a day will affect your mood and outlook and way to many could affect your sanity if you stay on any given job with that factor involved. 

      I am always conscious when I am waited on at a restaurant, or buy something at a retail store; that the wait staff or the cashier don't have it easy--but I think they need to try to show that they welcome customers and customers' issues with the business in order to help the business grow.

      Ideally it can be win win.

      Casino reps can build loyalty by treating players decently. Players should be courteous and not abusive out of consideration for a human being on the job trying hard to do their best.

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