its every 500.deposited we get a 50 chip isnt it mrssleepy
CLOSED - Slots Jungle / Casino Titan / Winpalace / GoldenCherry / Begado casinos
- Started by
- daniel.affactive
- Super Hero 1199
- last active 7 years ago
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- Replied by
- TAAADAAA
- at Feb 17, 11, 09:46:45 PM
- Superstar Member 5873
- last active 1 year ago
You are now chatting with 'Jerry'
Jerry: Welcome to Slots Jungle, how may I assist you?
riceman: hi
Jerry: hi
riceman: I deposited a total of $60 yesterday to slots jungle
riceman: can I get the 50% cash back as promise please?
riceman: username is riceman
Jerry: the rpomotion you are talking about ended already
Jerry: today
Jerry: as of 5pm
Jerry: Reap this EXTRA reward! Deposit a total of $200 today and get an AMAZING $50 FREE CHIP.
Jerry: To claim this, come to our friendly Live Support available 24/7!
Jerry: Offer and deposits are valid 2/18/2011 11:59 p.m. EST
riceman: yes, that's what it said
Jerry: that is the new promo
riceman: no, the 50% cash back, not the $50 free chip
riceman: 50% cash back said that we will get 50% back after 24 hrs
Jerry: the 50% cash back is no longer running
Jerry: it ended earlier today
riceman: it run yesterday
Jerry: it was a 24 hour promo
Jerry: is there anything else I can help you with?
riceman: right, we would have to wait after 24 hrs to get it credit back
Jerry: no
Jerry: it is
Jerry: One moment please.
Jerry: For the next 24 hours receive a miraculous 50% back as a FREE CHIP after you make your deposit, (max. of $300)
Jerry: Contact customer support via live chat to receive this great deal!
Jerry: Offer Valid until Feb 17th at 11am EST.
Jerry: that is the promo
Jerry: Offer Valid until Feb 17th at 11am EST.
Jerry: that is when it stopped
Jerry: being valid
Jerry: is there anything else I can help you with?
riceman: right, that's why I contacted you now to get my credit
riceman: the deposits were made yesterday within the promo period
Jerry: there are no roll overs
Jerry: you had to redeem the deposits in the specified time
Jerry: sorry
riceman: are u serioud??? omg
Jerry: yes
Jerry: sorry
riceman: thanks for answering, I need to make a complain
riceman: that's it Jerry, thanks for your help
Jerry: ok
Jerry: again sorry
Jerry: sure
Jerry: If you need any further assistance, please do not hesitate to contact us, we will be happy to help anytime!
Well, there's no statement said that I had to contact support to redeem it in the promotional period. I thought we had to wait after 24 hrs , then contact support to redeem it. Daniel, would you look into this please? thanks -
- Replied by
- timwilcob
- at Mar 02, 11, 11:50:30 PM
- Sr. Member 455
- last active 6 years ago
Why after i won a tourney today do i have to go to live chat to complain or feel as if i am begging for my prize, must say it is rather humiliating and furious. I won the 3 pm CST Goldbeard tournament today, duration 6 hours . It is now 10 30 pm CST. I often get pennies for wins and this is myfirst , first place here. It Doesn't usually take long at all to get my prize. But i am getting this from Live Person :
Please wait for a site operator to respond.
You are now chatting with 'Rupert'
Rupert: Welcome to Win Palace, how may I assist you?
timwilcob: good evenign i won the 3 pm tourney yet havent prize yet , is there something wrong ?
Rupert: Just a moment please.
Rupert: The payout you received was a 0.04$
Rupert: And it was already given
timwilcob: 04 cents no no i just won today 3 .75
Rupert: What was the tournament name?
timwilcob: goldbeard ID 56174
Rupert: I am very sorry but you did not won the tournament
timwilcob: that's me Timothy 3 ?
Rupert: Please check the leader bored and you will see it your self
timwilcob: yes i am looking at it
Rupert: Just a moment please.
Rupert: I am sorry
Rupert: But you are not the board leader
timwilcob: i am the board leader that is me
Rupert: Can i have your email?
timwilcob: timwilcob@hotmail.com
Rupert: Please check the leader board carefully and you will see that you are not the leader
timwilcob: regardless ID 56174 Timothy3 tournament winner , i should have something for 2nd third whatever
timwilcob: ok tell ya what i am new to this casino and you Rupert have just cost them more deposits
timwilcob: thanks for your time
Rupert: If you need any further assistance, please do not hesitate to contact us. We will be happy to help anytime!
DanielG Do you have an answer for this? -
- Replied by
- daniel.affactive
- at Mar 03, 11, 01:57:00 AM
- Super Hero 1199
- last active 7 years ago
Hi timwilcob,
I'll check it out. Personally not too much familiar with the structure of the Slots tournaments.
Just to make sure I understand the chat correctly: you were the Tournament Winner?
Thank you,
Daniel -
- Replied by
- timwilcob
- at Mar 03, 11, 12:50:31 PM
- Sr. Member 455
- last active 6 years ago
thanks an update i used many channels to confront this issue and it has been resolved.. DanielG I don't think there will be any recent new deposits by me i have to say , possibly in the future , thanks for your thread, and courtesy.
-
- Replied by
- daniel.affactive
- at Mar 13, 11, 11:27:11 AM
- Super Hero 1199
- last active 7 years ago
Hi Tim,
Checked again with the CS manager. they cannot find your top spot in the contest. Can you please PM me all the details and screen shots if you have.
Kind regards,
Daniel -
- Replied by
- daniel.affactive
- at Mar 13, 11, 12:21:03 PM
- Super Hero 1199
- last active 7 years ago
-
- Replied by
- daniel.affactive
- at Apr 23, 11, 06:47:51 AM
- Super Hero 1199
- last active 7 years ago
Hi yveSaintLaurent,
I'll contact the finance and check, but you can always contact the support and check those things.
If you can, send the forms you have and the finance will tell you what missing.
Regarding max cash out: I don't know which ND bonus you used. Usually it's 5 times the bonus amount, but it can be different for specific ND bonuses.
Kind regards,
Daniel -
- Replied by
- daniel.affactive
- at Apr 26, 11, 03:54:29 AM
- Super Hero 1199
- last active 7 years ago
Hi yveSaintLaurent,
Got in touch with finance regarding your questions:
- Players that have non-deposit bonuses are still required to deposit an initial amount (21 USD / 21 EUR depending on their account) before we can enable withdrawals.
- You can send documents in your native language as long as they are legible and their ID has the same “characters” so we can verify the document, we can accept such documents.
- You can either deposit or send in the documents first, doesn’t matter, as long as when you want to withdraw, you made one deposit and your documents on file and approved.
Best regards,
Daniel -
- Replied by
- hymacaw
- at Jul 28, 11, 05:08:10 PM
- Hero Member 717
- last active 6 years ago
I'm not too happy. I initiated a $1900 withdrawal with Slots Jungle last Friday. I made my WR playthrough and there was NO max withdrawal amount to my knowledge on this deposit bonus. So I wait their required 4 days to process my request and received an email this morning telling me that my withdrawal was processed and $500 was being wired to my bank. They redeposited the remaining $1400 into my account with SJ and I am furious!! NO explanation...nothing. I fired off an email to the finance dept but I would sure like to hear from others who have had experience with this casino because it is my first and so far, NOT good. Under their T&C page on their website, it clearly states that they will process withdrawals up to $3000.....so I do not know where this $500 is coming in to play. Do we have a casino rep on board here for this casino? if so, I could sure use some help. In the meantime, I have gone back in to re-initiate another withdrawal for the $1400 but it ticks me off that they are going to make me wait another 4 business days...plus the bank wire transfer time. Grrrrrrrrrrrrrrrrrrr Thanks friends.
-
- Replied by
- kazzi
- at Jul 28, 11, 05:47:06 PM
- Hero Member 931
- last active 6 years ago
Congrats on your win, seen other people talking about the same problem with $500 wire a week max and not sure its actually stated in there rules anywhere
Hope we got a rep on the board to help you out. -
- Replied by
- kattboots
- at Jul 28, 11, 06:28:40 PM
- Mighty! Member 2805
- last active 2 years ago
Yes we do have a Casino Rep for Slots Jungle. Your message should have been posted in the Direct Casino Support thread... a moderator can move it for you... The rep's name is Daniel and he is a very responsive rep. I'm sure he can find out what is going on for you.
I did have a wdl from Slots Jungle recently, but the amount was only $400 and I had no problems or glitches at all with that cashout.
Hope this helps... good luck and congrats on your cashout!
katt -
- Replied by
- hymacaw
- at Jul 29, 11, 10:22:51 AM
- Hero Member 717
- last active 6 years ago
If Daniel is the rep for this casino, please assist me with a withdrawal problem I am having with your casino. I posted the following here at LCB yesterday, in addition to sending virtually the same email to the finance dept at SJ:
"I'm not too happy. I initiated a $1900 withdrawal with Slots Jungle last Friday. I made my WR playthrough and there was NO max withdrawal amount to my knowledge on this deposit bonus. So I wait their required 4 days to process my request and received an email this morning telling me that my withdrawal was processed and $500 was being wired to my bank. They redeposited the remaining $1400 into my account with SJ and I am furious!! NO explanation...nothing. I fired off an email to the finance dept but I would sure like to hear from others who have had experience with this casino because it is my first and so far, NOT good. Under their T&C page on their website, it clearly states that they will process withdrawals up to $3000.....so I do not know where this $500 is coming in to play. Do we have a casino rep on board here for this casino? if so, I could sure use some help. In the meantime, I have gone back in to re-initiate another withdrawal for the $1400 but it ticks me off that they are going to make me wait another 4 business days...plus the bank wire transfer time. Grrrrrrrrrrrrrrrrrrr Thanks friends."
Below is the ridiculous response I received back from finance this morning, offers me absolutely NO reasonable explanation as to why they would reduce my withdrawal request down to $500 from $1900. If this is how SJ treats their loyal players, I will no longer be depositing here and will make sure I share this experience with other forums.
"Dear Connie,
Thank you for your email.
All withdrawals are paid in installments of up to $3,000. Withdrawals and changes to payment instructions are subject to clearance by our Security Department.
After you receive your first payment please go to the cashier and make a new request.
Kind Regards
Johnny Wilson
Finance -
- Replied by
- daniel.affactive
- at Jul 31, 11, 03:18:42 AM
- Super Hero 1199
- last active 7 years ago
Hi hymacaw,
I apologize it took me long.
I'll check with Finance dep for your cashout and make sure that all goes out at once.
Kind regards,
Daniel -
- Replied by
- hymacaw
- at Jul 31, 11, 12:29:43 PM
- Hero Member 717
- last active 6 years ago
Hi hymacaw,
I apologize it took me long.
I'll check with Finance dep for your cashout and make sure that all goes out at once.
Kind regards,
Daniel
Daniel, thank you kindly for responding. However, can you please assure me that there will NOT be any future problems with my withdrawal requests over $500 because after this initial experience with Slots Jungle, I am very unwilling to deposit & play there ever again. My username is munrabc Appreciate you looking in to this. Also, please note, I did play down some of the funds unfortunately, which is why I despise this ploy they used of only processing a small amount and releasing the remaining funds back into our accounts. I currently have another WD pending for $600 plus the initial $500 they say is going to be wired. Please let me know what you find out! -
- Replied by
- daniel.affactive
- at Jul 31, 11, 12:33:00 PM
- Super Hero 1199
- last active 7 years ago
Hi,
From what i've checked the $500 was already wired and that the $600 is pending for tomorrow (no banks today).
Btw, congratulations on your winnings!!!
Daniel -
- Replied by
- hymacaw
- at Jul 31, 11, 01:26:48 PM
- Hero Member 717
- last active 6 years ago
Very good, thank you Daniel. However, my question still remains....WHY did they not send the intial $1900 that I requested? Will this happen again? And I was not too happy about being forced to pay the wire processing fee twice when I did nothing wrong. I would still like some explanations please as well as being reassured that this is not going to happen to me again. I must say that I am extremely disappointed in the lack of customer support that I received from your finance department. Not only did they not provide any answers to my questions but they failed to even reply to further queries where I was trying to get answers. Just not a good way to keep loyal players very happy in my book. But I do thank you for following up on this for me.
-
- Replied by
- colywog
- at Aug 16, 11, 01:39:48 AM
- Hero Member 742
- last active 6 years ago
Hello Daniel. my username at Winpalace is colywog and I made a request for $2,000 cashout... that was 10 days ago and I finally get an email today stating they are giving me $500!!! They put the rest back into my account?!? Why didn't they release the whole $2,000? I see that problem was recently addressed, could you help me Thanks so much!
-
- Replied by
- hymacaw
- at Aug 16, 11, 05:41:16 PM
- Hero Member 717
- last active 6 years ago
Hello Daniel. my username at Winpalace is colywog and I made a request for $2,000 cashout... that was 10 days ago and I finally get an email today stating they are giving me $500!!! They put the rest back into my account?!? Why didn't they release the whole $2,000? I see that problem was recently addressed, could you help me Thanks so much!
That problem/question was NEVER addressed with me either after several attempts to get an answer from finance or Daniel. I also requested a $2000 withdrawal from Slots Jungle last week and was notified today that only $500 was being wired to my bank although in the history of my transactions, it shows the other $1500 was approved. I just don't get this group of casinos methods on their withdrawals! So, good luck with your withdrawals. I may stop depositing with this group after this last effort to withdraw winnings, just not worth it. -
- Replied by
- dabigdog
- at Aug 17, 11, 07:37:01 AM
- Hero Member 751
- last active 7 years ago
i am a weekly depositor at slots jungle. i have never tried to withdraw but am having second thoughts. Daniel, can we please get this sorted out ad get some explanations please. thanks. this sounds like the EXACT same scenario over and over with no answers.
-
- Replied by
- colywog
- at Aug 17, 11, 09:19:24 AM
- Hero Member 742
- last active 6 years ago
To give you guys an update.....I must thank you Zuga, because I don't think this would have happened if this forum didn't step in......
I was approved for $500 on Monday....it was in my bank 2 days later, today. I also received an email today stating that the remaining $1,500 has been approved and will be in my bank within the next 5 business days (hopefully it will go through as fast as the $500).
This has been my first withdrawal, and if they get the rest to me fast, this will probably end up my #1 choice for depositing.
I have put a lot of money into RTG and I finally got a win worthy of cashing out.....WinPalace....you rock! -
- Replied by
- hymacaw
- at Aug 22, 11, 08:32:39 PM
- Hero Member 717
- last active 6 years ago
Hello Daniel, I am giving you a fair amount of notice that as of a few monutes ago, I initiated a withdraw for $1200 from Slots Jungle (username munrabc) and now will patiently await the 4 business days you require before sending the funds via wire to my bank. (playthrough requirements were met) You have still failed to explain to me (and others that have asked) why our withdrawals always end up being processed for LESS than what we submit them for and this best not happen to me again or it will be my very last time depositing and playing at Slots Jungle! I expect the entire $1200 to be processed and submitted for wire transfer, NOT $500, which seems to be the trend with your finance dept. I do not appreciate this stall tactic they use by placing funds back in our account, hoping we will play them away before submitting a new withdrawal request...VERY sneaky and unprofessional and I refuse to stand for it. I have many other RTG casinos to choose from who do not treat their players this way and I will simply give them my money. I am hoping you will read this comment and check on the withdrawal with your finance department and assure me that I will receive what I submitted. I am trying to be very respectful to you as our rep for Slots Jungle, Daniel, and will certainly give kudos where due when things are done correctly. But if they are not, I will most certainly take this issue up with Zuga and other moderators because LCB rates Slots Jungle quite highly on their recommended casinos, perhaps that might change in the near future if this casino doesn't make right by their players withdrawal requests. Thanks so much as always, for your assistance.
-
- Replied by
- dabigdog
- at Aug 22, 11, 10:13:40 PM
- Hero Member 751
- last active 7 years ago
hello i have also asked the question hoping for some answers.....i deposit enough every week to get my 50 LCB cashback with no delay.....EVERY WEEK......but we still have gotten no answers from daniel about these tactics...... please answer and give us what we deserve. thanks
Hello Daniel, I am giving you a fair amount of notice that as of a few monutes ago, I initiated a withdraw for $1200 from Slots Jungle (username munrabc) and now will patiently await the 4 business days you require before sending the funds via wire to my bank. (playthrough requirements were met) You have still failed to explain to me (and others that have asked) why our withdrawals always end up being processed for LESS than what we submit them for and this best not happen to me again or it will be my very last time depositing and playing at Slots Jungle! I expect the entire $1200 to be processed and submitted for wire transfer, NOT $500, which seems to be the trend with your finance dept. I do not appreciate this stall tactic they use by placing funds back in our account, hoping we will play them away before submitting a new withdrawal request...VERY sneaky and unprofessional and I refuse to stand for it. I have many other RTG casinos to choose from who do not treat their players this way and I will simply give them my money. I am hoping you will read this comment and check on the withdrawal with your finance department and assure me that I will receive what I submitted. I am trying to be very respectful to you as our rep for Slots Jungle, Daniel, and will certainly give kudos where due when things are done correctly. But if they are not, I will most certainly take this issue up with Zuga and other moderators because LCB rates Slots Jungle quite highly on their recommended casinos, perhaps that might change in the near future if this casino doesn't make right by their players withdrawal requests. Thanks so much as always, for your assistance.
-
- Replied by
- hymacaw
- at Aug 23, 11, 11:17:28 AM
- Hero Member 717
- last active 6 years ago
I also want you to see the reply I received this morning from the finance dept when I alos emailed them the exact same thing that I posted here. This is absolutely absurd!! NO WHERE in their terms & conditions could I find that we are to be paid in installments!!! I don't know what to say about his response! It sounds to me that they are simply making up their own rules about payouts because it clearly states that wire transfers are allowed UP TO $3000 and NO mention anywhere of being paid in installments. Daniel....if this is how its going to be every single time we withdraw our winnings from Slots Jungle, I am done playing there....and I deposit a fair amount of money. (See below the reply from Johhny at finance)
" Dear ******
Thank you for your email.
All withdrawals are paid in installments. Withdrawals and changes to payment
instructions are subject to clearance by our Security Department.
After you receive your first payment please go to the cashier and make a new
request.
Kind Regards
Johnny Wilson
Finance
-----Original Message-----
From: [me]
Sent: Tuesday, August 23, 2011 3:51 AM
To: sj-finance
Subject: Re: your SlotsJungle withdrawal request
Thank you! I DO expect the entire $1200 to be wired this time, however. On
my first withdrawal request (of $2000) a few weeks ago, you only issued a
$500 wire and placed the remaining funds back in my account, which was NEVER
explained to me the reason why. This very same thing has happened to other
players that I have been made aware of and none of us have ever received
explanations. I spoke with our account rep, Daniel, at Latest Casino Bonus'
(an exclusive online casino forum with thousands of members) at that time,
who did not know why that happened but assured me that there was no problem
on my end and that I should not expect any problems with my withdrawals in
the future.
Sincerely,
me -
- Replied by
- daniel.affactive
- at Aug 23, 11, 11:50:31 AM
- Super Hero 1199
- last active 7 years ago
Hi Hymacaw and Dabigdog,
I apologize it took me long to reply.
Hymacaw : the reason you have received $500 at your previous cashout was since it was on free chip and that was the maximum winnings for that promotion.
On your current cash out you will receive the full amount.
There are certain cases when the amount sent is $500 (or lower than $3k) and that varies from player history in the casino (usually the first withdraw).
Kind regards,
Daniel
Specifically, -
- Replied by
- hymacaw
- at Aug 23, 11, 05:33:31 PM
- Hero Member 717
- last active 6 years ago
Hi Hymacaw and Dabigdog,
I apologize it took me long to reply.
Hymacaw : the reason you have received $500 at your previous cashout was since it was on free chip and that was the maximum winnings for that promotion.
On your current cash out you will receive the full amount.
There are certain cases when the amount sent is $500 (or lower than $3k) and that varies from player history in the casino (usually the first withdraw).
Kind regards,
Daniel
Specifically,
Daniel, you are mistaken. The very first withdrawal request I made for $2000 was NOT on a free chip and I never received an explanation why I was only given $500 to begin with. I do understand the 2nd withdrawal request being $500 max as it was a birthday chip given to me and I had forgotten I was playing on a free chip when I was doing well on the slots so I will give you that one! But please, I am talking about the withdrawal request that was approved on July 28th (go back & check my comments on this thread for that time frame) and where I requested $2000 (NO free chip involved). You did get involved after I initially complained about only receiving $500 but you NEVER gave an explanation....and quite frankly, the explanation you just gave above doesn't really clarify this problem. Are you saying that players who make their FIRST withdrawal will only receive part of the winnings initially and then have to request further withdrawals? That makes NO sense. I have NEVER encountered problems receiving my winnings via wire at the other reputable RTG casinos I play at, very cut & dried, no hidden rules or policies and I respect that which is why I play there more frequently. Slots Jungle is becoming more questionable for me and I am not certain I can trust your finance dept to disburse my withdrawal based on my requested submition, which is why I came here to ask you up front when I initiated the withdraw yesterday. And then the reply I received from Johhny in finance today only made me more bothered! Can you understand my frustration? I do appreciate that you have come here to answer our questions and assist us, truly I do, but I am still not having complete faith in Slots Jungle cash-out process!! Thank you Daniel. -
- Replied by
- hymacaw
- at Aug 25, 11, 11:11:46 AM
- Hero Member 717
- last active 6 years ago
Daniel...I am furious!!! You assured me 2 days ago that my entire $1200 would be wired to my account and this is the email message I received from finance this morning:
"Dear munrabc,
Let me be the first to congratulate you on your winnings!
I’m happy to report that your withdrawal request has been authorized and $500.00 has been sent to the bank, information you provided on the faxback form you sent in.
Please allow up to 5 business days for the money to be received into your bank account."
So they take the wire processing fee out of my initial request of $1200, put $652 back into my account from the $1200 and force me to make another request to withdraw, wait another 4 days PLUS the 4-5 day wire transfer time AND pay another processing fee. Daniel....I have had it with your casino and I will NEVER play there again. Zuga....kindly please re-evaluate the high reviews LCB has given Slots Jungle because they are not treating their players fairly and use delay tactics to pay out hoping that they will gamble back their winnings. I refuse to do business with casinos such as these.
Daniel, I just went back in to process the remaining amount of my initial $1200 withdrawal and under the circumstances I would appreciate if you could expedite the process as well as having them waive the wire fee because you've already taken enough from me. WHY WHY WHY are you only paying out in increments of $500 to players who are NOT "first timers"....you refuse to answer that question
for us on this forum. -
- Replied by
- daniel.affactive
- at Aug 25, 11, 11:37:04 AM
- Super Hero 1199
- last active 7 years ago
Hi,
Very strange since I've got a message this morning that all the funds were wired to you.
Let me check,
Daniel -
- Replied by
- hymacaw
- at Aug 25, 11, 12:30:43 PM
- Hero Member 717
- last active 6 years ago
Hi,
Very strange since I've got a message this morning that all the funds were wired to you.
Let me check,
Daniel
Daniel, I just now received an email from finance that my additional request of $652 was approved for wire transfer so if you had something to do with expediting this, I thank you. But....we shouldn't have to come here & complain each & every time we wish to initiate a withdrawal over the amount of $500, correct? I also lost $48 in fees during this process which I didn't feel was necessary. I thought the wire transfer processing fee was supposed to be $35 (according to your website)...what happened to the additional $13? Still so very confused and insecure here Daniel!
-
- Replied by
- daniel.affactive
- at Aug 25, 11, 12:36:47 PM
- Super Hero 1199
- last active 7 years ago
Hi hymacaw,
This case wasn't finance policy, but my mistake.
i don't have direct access to player accounts since i work in the marketing company
I had some previous email from July 31st that mentioned that you have $500/600 in your account and i've sent it to Finance requesting to make sure that this amount is sent, which is what they did.
I apologize for that.
The remaining amount was wired.
Kind regards,
Daniel
-
- Replied by
- daniel.affactive
- at Aug 25, 11, 12:47:18 PM
- Super Hero 1199
- last active 7 years ago
Hi,
Just so that you posted before my previous one: the wire fees were taken on us, but you do have wire fees in your own bank which varies from one bank to another.
Also, $20 were added to the last wire to cover for this mistake.
Kind regards,
Daniel
P.S, I know that it wasn't handled in the best way, but hope that we solved it in this case and we are trying to improve all the process in general for the future. -
- Replied by
- dabigdog
- at Aug 25, 11, 05:17:07 PM
- Hero Member 751
- last active 7 years ago
hello daniel. my user id is hillsy slots jungle. i also appreciate you trying to get this sorted out. the $500 is poor, poor, poor and no way to run a reputable business. hopefully we can see a change for future withdrawals as stall tactics are not appreciated by steady depositors and seem shady at best. the reason i posted was, as i checked my credit card statement , i noticed i have been getting charged an extra 4.50 for every hundred dollar deposit i make. (many deposits) it is not a charge on my credit cards end, it is from the processor. please advise as i was not aware of this. can i get this as a casino credit perhaps? thanks again for your help.
-
- Replied by
- satansmuff
- at Aug 25, 11, 06:00:06 PM
- Super Hero 1584
- last active 3 years ago
Hi Daniel..I am very upset with Casion Titan...I'm actually trying to GIVE you my business and customer service was very rude (keeping my on hold for over 30 mins) and unhelpful (didn't give me an answer after keeping me waiting) All I was trying to do was update my address and email and send in whatever documents you need in order for me to make a withdrawl. Most of my business goes to a different casino and I play Titan occasionally for less amounts but I wanted to switch and make my larger more frequent deposits with you guys and wanted my account in order before I do so...but now after this I'm not so sure I want to make the switch anymore....also, this is not the first time I've had issues with your customer service! Below is a copy of my chat session.
Cooper: Welcome to Casino Titan, how may I assist you?
kimhan faulkner: Hello...I need to update my address. I have a current utility bill but have not gotten a new id card yet so my id still has my previous address on it, it that gonna be a problem?
Cooper: May I have your username?
kimhan faulkner: satansmuff
Cooper: One moment please.
Cooper: Your patience is appreciated, I will be with you shortly.
kimhan faulkner: i hope so
kimhan faulkner: ok...if you guys don't want my business i will be happy to take it somewhere else!
kimhan faulkner: you've kept me waiting long enough to lose $50 while waiting for a simple answer!!!!!
Cooper: Kimhan i apologize for the delay with have had issues with the system here .to update any detail in the account you will need to send us an email to support@casinotitan.com containing the updated details
kimhan faulkner: Took you that long to tell me to send an email???!!!!! I had plans on making alot of deposits here and wanted to get my account straight for cashouts if i were lucky enough to make one, but after this...not so sure this is the casino i want to be trusting my money with! Thanks!
I then followed his instuctions and sent an email 3 TIMES....finally got a reply 20 hours later and still didn't update my account or tell me what documents they need!!!!! -
- Replied by
- daniel.affactive
- at Aug 27, 11, 05:28:26 AM
- Super Hero 1199
- last active 7 years ago
Hi satansmuff,
I apologize for that and i pass this chat to CS manager to check it out.
From what the rep says it seems that the phone system got stuck and that's why he couldn't reply, but I will check it with them and also regarding your address update.
Kind regards,
Daniel -
- Replied by
- satansmuff
- at Aug 27, 11, 07:07:09 AM
- Super Hero 1584
- last active 3 years ago
I don't believe that excuse for a second...he replied alright, a few times as you can see and it was just to tell me to keep holding!
-
- Replied by
- daniel.affactive
- at Aug 27, 11, 09:52:39 AM
- Super Hero 1199
- last active 7 years ago
-
- Replied by
- satansmuff
- at Aug 27, 11, 10:28:02 AM
- Super Hero 1584
- last active 3 years ago
That's ok...the longer you guys take to help me the more money your losing in deposits from me. I've steadly been making deposits at my normal casino, the one I wanted to switch over for you guys while waiting for the slightest bit of help for a SIMPLE problem...not even sure I want to make another deposit after all this trouble, plus aside from my own bad experiance I've been asking around and getting really bad reviews for Casino Titan, mostly the same problem...slow and unresponsive customer support and a few others stating extremely slow payouts.
-
- Replied by
- daniel.affactive
- at Aug 27, 11, 04:41:54 PM
- Super Hero 1199
- last active 7 years ago
I'm waiting for a full reply from our finance, but I had a call with them and they said that it has to be on your side: something that related probably to international transactions.
No matter what, we wouldn't charge you more than the amount that you meant to deposit....
I still asked to check your account in particular, so i will update you.
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