CLOSED - Slots Jungle / Casino Titan / Winpalace / GoldenCherry / Begado casinos

Eeek.  Sorry to hear that.

At least I'm confident that will NEVER happen to me.  I made a deposit today and I'm saving the last measly $5 for tomorrow.  Story of my life.

Congrats on the nice win.

Hi Gabi,

No, we don't have max cashout on deposit bonuses.

Lutz was playing on a free chip, which are on 99% of the cases dedicated to slots, while Lutz played mainly roulette.

Best regards,
Daniel

Okay, I just wanted to take the time to update anyone who cared to know what the outcome of my mysterious $300.00 reversal at Golden Cherry that I did not do.  I spoke to Tommy who was very nice and I felt really cared.  He sent me two screenshots showing the game play of the reversed $300.00.  While I was looking at the screenshots he emailed me, he was looking at the link to LCB that I provided showing my screenshots.  We both agreed that the game play did match.  He/Daniel did give me a $100 free bonus for the inconveince.  After receiving an email from Nate in Finance again asking for the screenshots to be emailed to him i received another message from him and it did not go in my favor.  He admitted that our game play did not match.  When he emailed me back I got the feeling from him like "why are you emailing me?"  Here is the screen shots from Tommy that showed someone played my withdraw after they reversed it.  He only sent two shots, the chat that Tommy and I had while discussing the screenshots, and the emails from Nate and my replies.  I hope this does not happen to anyone else.  I am sorry but I have to split this post into two different post as it looks like I am going over the characters limit.  

The next post under this one will show the chat transcript from Tommy and the next one will be the emails from Nate.  

If you compare the two screenshots with my game play screenshots a few pages back you will see there is NO game play during that time.

Email from Tommy that goes with screen shots below:
Dear Cindy

As per our conversation from earlier, below you will find the screenshots of your gaming activity on the night of September 27, from 00:38 AM till 01:17 AM

In order to save some time, I have only attached the first and the last screens. If you’d like me to forward you all the screens in between as well- please respond and I will send them out a.s.a.p.

The highlighted section on the first screenshot is the moment the reversal has actually been done- according to our logs. You can see the balance was 0, and then became 299.70

On the second screenshot, the highlighted section is the exact moment where the balance became 0, and the game play stopped. It was then resumed at 8:43 AM, when you have received Daniel’s $50 chip.


Best Regards
Thomas
Golden Cherry Casino

Chat with Tommy regarding mysterious reversal:

Chat start time Oct 4, 2011 8:14:39 AM EST
Chat end time Oct 4, 2011 10:02:25 AM EST
Duration (actual chatting time) 01:47:46
Operator Tommy
Chat Transcript
info: Please wait for a site operator to respond.

info: You are now chatting with 'kris'

Cindy: Good morning Kris :-)

kris: Welcome to the Golden Cherry Casino, Cindy!

kris: And Good morning to you as well!

kris: How can I help?

Cindy: Your casino has become my favorite Rival

Cindy: If you look at my deposit history you can see I deposit loyally and quite a bit and reverse more than I cash out lol

kris: Awesome!

Cindy: My question is:

Cindy: The other rivals I use to play at once I became verified I would receive monthly cashback anywhere from 10-20% of my deposits. Do you not offer that?

kris: We offer a weekly cashback program- would you like me to contact the account manager for you and ask him to add you to his list?

Cindy: YES, I had asked about his before and was told they didn't offer it through chat so I have missed out on A LOT of $$

kris: Goodness! D: Let me see if I can do a little something for you today- it won't be a cashback on a weekly type, but I'll make sure the account manager is aware that you want to be part of the program. I'm writing the email as we speak. Err. Write. (Its hard to write in two places sometimes!)
kris: Also, you can get a cashback on every reversal if you come on here and let us know you'd like it.

Cindy: Also, after many many deposits last week I received a very small free chip. Than I deposited again and cashed out 1400. I reversed the 400 and rewithdrew the 300 and left the 2 500 withdrawls to process. Well, I spoke to you last week about my 300 withdraw missing and I never got that back then I reversed 1100 total

Cindy: and if you look at my total reversals it is probably about 3k.

Cindy: I feel like I was done wrong with the 300 cancelled. I feel there is nothing I can do about it. Plus I have come to chat many times mentioning my reversals and NO ONE ever said hey we offer this.
kris: Well, on a missing withdrawal you'll need to email finance@goldencherry.com. I'm just CS, you know? Can't do much about that one. But, let me see if I can get something nice authorized for you, all the same.

kris: Well, I'll also bring that up. the Weekly cashback program is a newer program we're starting, so some people might not be fully aware of it.

kris: But, still, they should be.

kris: I'm sorry, of course, that you've had these issues! Give me a few to see what I can do for you, Cindy.

Cindy: I have reversed..are you sitting down? lol

kris: Well. Its hard to type at a desk while standing ;p

Cindy: 4200.17 since July 29th

Cindy: lmao

kris: Just a minute Cindy- I'm going to go talk to someone and see if I can do something for you- okay?

Cindy: I got an email from Nate or Nathan pretty much saying I'm out of luck even though there is no play history on the supposivly reversal of 300

Cindy: okay. Plus I have only withdrew 500 once lol

Cindy: I stick to a casino that treats me as I treat them with my deposits.

Cindy: ty for checking

kris: Okay! Just give me a second here. Can't make any promises, but we do like to take care of our people here.  So- just a moment.

Cindy: k

Cindy: and I've deposited a little over 900

Cindy: I will hush and see if you can work some magic lol

kris: Alright- give me about 5 minutes here to bring my manager up to speed and see what we can do, okay Cindy?

Cindy: ty...

kris: Okay Cindy, I'm going to transfer you to my manager- okay?

Cindy: k
info: Please wait while I transfer the chat to 'Tommy'.

info: You are now chatting with 'Tommy'

Tommy: Hello Cindy, how are you?
Cindy: Hello Tommy

Cindy: I have been better lol

Cindy: I came on here asking about monthly cashback for a second time and then I larn you offer weekly cashback that no one told me about

Cindy: and then I learn if you come to chat you can get something like cashback on reversals and I have had 4200.17 in reversals and have only cashed out once for 500

Tommy: In general- we don't offer neither weekly, nor monthly cashback

Tommy: Our VIP members may have custom reward programs

Cindy: Well if you read above that is what Kris told me just now

Cindy: what about the reversal bonus she mentioned?

Tommy: We offer insurance bonuses on reversals

Cindy: I have reversed 4200.00 and never got a reversal bonus

Cindy: I just started playing here at the end of July and love it here

Tommy: I'm afraid that's something you have to speak to one of the Live Support reps prior to making a reversal- every time.

Cindy: Can I please receive something like that now?

Tommy: We can always offer an insurance on a reversal- every time you make one

Tommy: But I'm afraid we cannot credit anything retroactively

Cindy: Even when I have done a reversal and after I lost and made another deposit I would mention all my reversals and they would never offer any of the informtion you are telling me...like "hey come back to chat first next time"

Tommy: I'm sorry if the support staff haven't informed you of this. I will make sure they pay more attention in the future

Tommy: Now, as far as past reversals go- I cannot offer anything on those

Tommy: However, there is something I can do

Tommy: I'll assign an account manager to your account- someone who will be in touch with you at all times, and be personally involved with your account

Tommy: His name is Albert- he might have already introduced himself to you


Tommy: Any chance you guys spoke already ?:)

Cindy: Yes, I have spoke to Albert, Paul and Kris

Tommy: Well Paul and Kris are senior support reps- they know the job, and they know what's going on

Tommy: But Albert is the one who's actually managing your account, among others

Tommy: His personal email is Albert@GoldenCherry.com

Cindy: Paul told me he was a supervisor

Tommy: Yup. Shift supervisor

Cindy: Yeah I spent no lie 3 hours in chat with him last week

Tommy: I saw the history

Tommy: I do apologize about that. That was a long one

Cindy:

Tommy: I have the screenshots of your gaming history, by the way- regarding that $300 reversal from earlier

Tommy: I'm just about to send them to you

Cindy: I do too and in the software and in my screen shots there is no where to be seen that I made the 300 reversal

Cindy: He mentioned games I played, etc but it is not showing in my software so I am still upset about that because I know I didn't play it and I would think both our records would match

Tommy: Well, they're certainly supposed to match

Cindy: My play stopped after midnight after I was done playing my reversed 100 and didn't start again until I received my 50 cashback from daniel from LCB for making 250 in deposits

Cindy: NOPE...and I have the screen shots showing there is no play history for that 300 whatsoever

Tommy: Right, but 40 minutes after midnight, there was a reversal of $300 (you can actually see the balance turning from 0 to $299.70), and then, for 40 minutes, there is gameplay, with the balance gradually being reduced

Cindy: and that was at 9 something the next morning..so if I had money in my account I could not redeem the Cindy special for 50

Tommy: I'm sending you the screenshots so you could see for yourself
Cindy: I was promised I would receive an email of this activity because it is not in my game history at all. I was also told they would email me the ip address in case someone hacked my account but nothing

Tommy: Yes, you will have the email within the next 10 minutes
Cindy: then may I ask...why doesn't it match on my side?

Tommy: I'm afraid I cannot tell- I cannot actually see your side of the software, or your lohs

Tommy: *logs

Cindy: Like you said it should match. I can send you my screen shots also and will see there was no activity other than the reversal which i did not do. and it was done after i logged off. when i logged back in i played the free 50 in my cashier and noticed my 300 was gone and went straight to chat

Tommy: What I see on my side, and what you see on yours- these logs are supposed to be identical. Perhaps there is a problem

Cindy: Oh yeah there is a problem...I did not reverse it and that in my opinion is why there is no game history on my side. I even posted all my screen shots and chat sessions on the LCB site and had many members email me telling me there is no way I could have done the reversal because our records should match and they don't

Cindy: I have never had a problem with your casino before. I know you are a sister casino to CAsino titan, Winpalace and Slots Jungle and I have deposited thousands at them too and have never had a problem or complaint from me regarding a error on a reversal

Tommy: Cindy- I can assure you- the worst case scenario here is that this is some kind of technical mistake (I'm not saying there is one- just saying, if you did not reverse the $300, then this is the only possible explanation I can think of)

Cindy: I just think with both of us having different play histories something should be done to rectify the situation

Tommy: I'll do my best to rectify it

Tommy: Meanwhile- I have just sent the email

Cindy: It had to be a technical mistake.

Tommy: Do you want to check it out, look at the screenshots?

Cindy: https://lcb.org/onlinecasinobonusforum/direct-casino-support/winpalace-mayflower-casinos/180/

Cindy: sure...and if you would like you can click on the link I just gave you that I posted on the lcb forum with the screen shots and chat sessions. My user name on there is bonusroundplease

Cindy: I emailed Nate the link yesterday and have heard nothing and I know he hasn't checked the link yet because the number of people who clicked on it has not changed

Cindy: If you look at this while I look at what you send me you will see they don't match by no means

Tommy: I'm looking at the link right now

Tommy: One sec

CHAT CONTINUED IN NEXT POST

Cindy: ty it is rather long but very factual and I appreciate you taking the time to read it

Tommy: It's the least I could do

Cindy: You seem like the only one who actually cares at this point

Cindy: :-)

Tommy: I assure you, at this moment in time, there are a lot of people who would like to see this resolved

Tommy: I mean, this is a new thing for us here, too

Tommy: Personally, I have yet to encounter a situation where the casino logs, and player's own logs don't match

Tommy: So this is very serious

Cindy: I don't feel Nate does...he sent a very very short, no feeling email yesterday pretty much saying too bad you played it and had to proof to show it

Cindy: I agree..I have never had to check my logs because I have never had this problem ever in my life

Tommy: I'll talk to Nate

Cindy: I only check deposits, withdrawals, etc and if I have a free chip in my cashier

Cindy: Can you see what I was talking about in my forum post? And see the screenshots?

Tommy: Well, for a start, you'll start seeing a lot more chips, so you'd better login at least once every day ^_^

Tommy: Yeah, I see the two chat sessions, with Kris and Paul

Tommy: And the screens

Tommy: Looking at them as we speak

Tommy: Ok, I think I know what's going on

Tommy: Regarding the 3rd screen: Promotions

Tommy: The one you posted

Tommy: You were playing without a promotion of any kind, so it's not going to show up in there

Tommy: The second screenshot- please try to look for wagering / betting history on September 27th

Tommy: In your casino logs

Cindy: i am

Tommy: As the bets seem to start on September 27, at 00:38 AM

Tommy: And the reversals screen: the 300 Wire Transfer that's been canceled- it's the one we're talking about

Tommy: And the game play began immediately after it, at 00:3

Tommy: *** 00:38 AM

Cindy: if it is not showing a gaming history because i wasn't playing with a promo..than whey does the rest of my reversals show a gaming history

Cindy: yes, I am aware of that and i was out of money about 20 seconds before that and logged off until i logged back in the next morning around 9

Cindy: it does show game history on my reversals on my side except any for the 300 in question

Tommy: Ok, from the first screen to the last one

Tommy: On the first one: the reversals screen

Tommy: The reversal on top, that says 300 wire transfer, with the status canceled- reversed at 00:38:54 AM

Tommy:  That is the reversal in the question

Tommy: The second screenshot shows your gaming history from
September 26 (it says so right under "Wager History")

Tommy: The bets were made on September 27th

Cindy: yes it is. I had three withdrawals. Two for 500 and one for 400. I did reverse the 400 and left 100 in my account to play with and immidiatly withdrew the 300. Once i lost my 100 I was done and logged off until the next am when i got my free 50

Tommy: The third screen is "Promotion history", not betting history

Cindy: 38:21 is my last play history for the 27th until 9:05 am on the 27th

Cindy: the play up until the 38:21 started with the free 50 and then it ended with my 100 reversal

Tommy: Have you received the email I sent?

Cindy: yes, but it doesn't add up to me if that makes since. i am still stuck in my head with my account history not matching yours

Cindy: but i am still looking at it

Tommy: Ok

Tommy: Do you see the two screenshots?

Tommy: The ones I sent/
Tommy: ?

Cindy: yes

Tommy: Let's try and make sense of them together

Cindy: k

Tommy: On the first screenshot- do you see the highlighted section from time code 00:38:21 till time code 00:39:05 ?

Cindy: yes

Tommy: Now, if you compare it to the first of the 3 screenshots you posted

Tommy: It is the exact time when you made the $300 reversal

Cindy: k

Tommy: If you like at the time stamp of your screenshot (00:38:54)

Tommy: So far- makes sense?

Cindy: yes

Tommy: Ok. Then, there is 40 minutes of game play- I did not include the screenshots in the email, cause there are a lot of them

Cindy: but i promise i was done playing at 38:21:15 when my balance hit zero. And that is what angers me is that no one can tell me how we both have different game histories

Cindy: I first of all would NEVER lose 300 bucks in 40 minutes

Tommy: 38:21:15 ?

Cindy: yes, it is on my screen shot of my game history

Tommy: One sec, please

Tommy: The second screenshot, that says "Wager History"?

Cindy: that is when I placed my last bet for the 27th...logged off and then didn't play again until 9:05:17 am the next morning

Cindy: yes

Tommy: Yes, but that screenshot shows your bets for September 26

Cindy: and all my other reversals do show up in my game historty

Tommy: It's a different day

Cindy: It started on the 26th and ended after midnight on the 27th

Cindy: I didn't show all those screen shots because they were not what was in question

Tommy: The reversal of 300 was done on September 27th- only 40 minutes after midnight, but the reversal and the gameplay is still registered on the 27th

Tommy: Check out the Wager History on September 27

Cindy: yes, i see that in my screen shot but in game history there is none for the 300 and it only shows in what you sent me

Cindy: if i made the withdrawal i would know and i wouldn't be making a fool of myself right now with you, Paul, Kris, Daniel or on the LCB forum.

Tommy: I don't think you're making a fool out of yourself- we're talking about a misunderstanding

Tommy: The system could be a little tricky

Tommy: The dates / times could confuse

Tommy: What does your wagering history on the 27th show?

Cindy: This is just weird. If everything matched I would understand a little more

Cindy: let me see

Tommy: Ok, go ahead, I'll wait right here

Cindy: okay, on the screen shots it just says Yesterday for the one i did and and it just shows a time for the one i didn't do. but i did the screen shots asap. now in my history it says i did the first reversal on the 26th and the one i didn't do says the 2th

Cindy: sorry the 27th

Tommy: That's basically the one I'm talking about

Tommy: Can you see the time stamp? When, exactly, on the 27th? What time?

Cindy: i did do a reversal on the 26th around 11 and then did my withdrawal for 300 and then after i logged off and seconds after my gaming history ends it shows the 300 reversal and it was on the 27th after shortly after midnight. like i said my history shows i lost my 100 bucks after midnight and there is no more history except for the 300 reversal i didn't do until i logged on at 9 somthing am

Cindy: yes

Cindy: 12:38:54 and that is what it says on both my screen shot and my history

Tommy: Yup. Now if you look at the first screenshot I have sent- that's also the time when your balance goes from 0 to $300

Cindy: i made the screen shots on the morning of the 27th after playing my free 50 and that is why is did not have a date because it was the same day

Tommy: Indeed

Cindy: i see what you are saying and i am not by no means trying to be a pain in the butt and i would agree with your proof but it does not match my proof that is in my own casino software and i have checked it time and time again since last week and it hasn't changed at all. it is still showing what i have in the screenshot and not what you emailed me

Cindy: i was also told you can tell what ip address was playing after i was done playing for that night. is that possible?

Tommy: Which one? The withdrawal, or the wagering history?

Tommy: I'll check the IP thing, please hold

Cindy: i am the only one who gambles in my house and we only have one computer

Cindy: ty

Cindy: and can you see if it matches say when i played on the 1st of october

Cindy: someone said they think someone hacked into my computer since they lost the money so quickly

Cindy: to your question "which one" it is the wagering history that does not match for either of us

Tommy: Well, I can see that you've been playing from one IP address on Sept 30th and Oct 1st, and since then, and until today (including right now), you've been playing on a slightly different IP address.

Cindy: that's strange...same computer...same dsl box

Tommy: It's the same ISP though- the same company

Tommy: No, IP addresses change all the time, it's nothing new

Cindy: was it the same when the reversal of 300 took place?

Tommy: Afraid I can't see that, it only keeps the last few sessions in memory

Tommy: But let me see if I can find out

Cindy: yeah, cause if you read the 3 hour chat session with Paul, he promised to send me the ip address and game history the very next day and nothing EVER came

Tommy: Ok, I'll need to fish this particular information from tech- might take me a few hours

Tommy: Just sent them an email

Cindy: you or me?

Cindy: oh okay...i see what you are saying

Tommy: I mean I have just sent them an email

Tommy:

Cindy: lol

Cindy: i do appreciate you taking the time to speak to me, reading the lcb forum, investigating, and taking me serious. I haven't felt anyone from Golden Cherry has up until this point

Cindy: the way i see it you can see i do a lot of reversals and have never questioned any before or after the 300 one i didn't do

Tommy: I never implied you're being dishonest
Tommy: Just a misunderstanding

Cindy: i wouldn't want anything to jeapordize my account at your casino. I just sucked it up as me losing my other reversals as luck but when I know I didn't do a reversal it makes me question everything now

Cindy: and i will check my account daily as i do any way as you suggested.

Tommy: As for the staff- we are trying to provide the best customer service possible, and the CS reps can deal with roughly 90% of all problems / requests, but this is one of those times where we need an in-depth approach

Tommy: As the Support Manager- that's what I'm here for

Tommy: Nah, your casino account will not be jeopardized ^_^

Tommy: You have nothing to fear

Cindy: since most rivals quite taking US players you are my main rival I play at and most of my cash went to titan, Slots Jungle and Winapalce so I knew you were a trustworthy casino

Cindy: well paul made me feel that way...when he mentioned ip addresses and said you need to really make sure you did not do the reversal

Cindy: and as for nate in finance, he emailed me yesterday with a short to the point too bad email. i emailed him back and asked him to take a look at what you did, etc and i have heard nothing from him

Tommy: I really apologize about the bad experience here so far

Tommy: I'll try to assure that it never happens again for you, from now on

Cindy: plus when all this happened i went straight to chat and kris emailed the appropiate dept. and told me to also and then paul said the same thing and i never heard anything until yesterday

Cindy: okay

Cindy: i will await your answer on this issue

Tommy: Okay

Tommy: Meanwhile, you will find something nice from Daniel and myself in your Cashier
info: Your chat transcript will be sent to justcinnolley@aim.com at the end of your chat.

Tommy: The least we can do, I think

Cindy: okay tyvm! :-)

Cindy: I hope to hear from you soon. Take care, have a nice day and ty ty ty for actually listening to my issue

Cindy: Bye Tommy and it was nice to meet you.

Tommy: It's been a pleasure, and I'll be in touch

Cindy: ty bye

Tommy: By the way- you ever need anything and feel like there's no response

Email from Nate asking for screenshots:

Dear Cindy

Please provide the screenshots in an e-mail as we are not allowed to view third party websites,

Regards
Nathan Campbell
Finance

I sent a reply to Nate with my screenshots that are the ones that I posted a few pages back in this topic along with any and all chat transcripts.

This is what Nate emailed me after receiving my screenshot email

Dear Cindy

Thank you for your e-mail. As explained prior, the balance was reversed and the balance moved from 0 USD to 300 USD in the gaming history, there is gameplay after this that shows the balance being reduced slowly. Anytime that a balance is reversed it is automatically returned to the balance, we have never had an issue with missing funds since the software does this automatically and it is quite a simple algorithm, the funds move from pending to your balance, one transaction. It is unfortunate that our logs do not match but we have full access to the gameplay and balance information, we would not hide over 300 USD.

All was explained and now you are seeking a different answer after we have shown the reversal and the play, and explained it to you,

The screenshots you provide show the funds were reversed and what Tommy sent and explained show the play.

Regards
Nathan Campbell
Finance

Here is my email I sent Nate in regards to his decision:

Nate,

I will not contact you again regarding this matter.  I was not seeking a "different" answer.  You emailed me and asked for my screen shots in which I emailed them to you.  What is funny is you state "the screenshots you provide show the funds were reversed and what Tommy sent explained show the play".  So my screenshot of the reversal is proof for you that I made the reversal but my screenshot of not having any game logs for that 300 is not proof, only what Tommy sent me is proof.  If this was your money in question you would be just like me.  You, unlike the other reps at your casino have made me feel like I was a bother and a waste of your time.  I don't appreciate that at all.  You can not deny that my casino software game play and yours does not match.  Did I do something in the software for this to happen?  No!  How could I?  It should all match and it doesn't.  This is very sad because I would never ever complain unless I had a reason too.  Again, there is no need to contact me back.  I just wanted to tell you why I contacted you and it was because you emailed me and asked me to.

cnolley

Hi Bonusroundplease,

I'll go over more profoundly tomorrow, but it seems that the reason why you don't see the game logs on the screen shots that you've posted is because the date that you picked for the report is the 26th, while the reversal and the play time was from 00:38 till 01:15 on 27th.

Please make a report for the 27th and you will see that it all matches.

Best regards,
Daniel

Thanks for the reply Daniel, but I have went through all the pages of my game play on the 27th.  It shows the same history that I have reported.  My game history stops at 12:38:21 AM on the 27th when my balance reached zero until I logged back in and began playing on the morning of the 27th at 9:05:17 AM with the 2nd 50 cashback I received from you.  As of the 26th I had 3 withdrawals, two $500 and one $400.  I logged in on the 26th and played the first 50 cashback you gave me and then I reversed my $400 withdrawal and left $100 in my account and immediately withdrew the $300.  The $300 reversal took place at 12:38:54 and that is AFTER I logged out and was done playing until the I played the 2nd 50 cashback at 9 something that morning.  AND the play/game history ended at 12:38:21 AM on the 27th and picked back up at 9:05:17 AM on the 27th. 

Like I have said many times before there is no play/game history for the missing $300.  If I did do the $300 reversal I would have had that money in my account when I logged in at 9ish the next morning.  It wasn't there.  I claimed the Cindy Special which was the 2nd 50 cashback. 

How is it the reversal shows up that I didn't do in my history but there is no play history in my account what so ever proving the money in question was played.  I did not reverse the 300 and I NEVER played it.  My casino history proves I did not play any games when this reversal took place.

Hi everyone ! I have been following this site for a while now, but have only recently become a member. I have been a longtime small but consistent depositer to Slots Jungle. I play my bonuses to the letter of the T and c's...and have finally had some luck! I have a pending withdrawl with the and have already had my faxback form verified. Does anyone have any experience with this casino and withdrawls?

Glad to see you have joined us Kristina. Welcome. I had a withdrawal from Slots Jungle via Wire Transfer in June of this year. I won on the 26th, docs were approved the 27th, got an email that the money was sent to my bank on the 28th. The last one informed me it could take up to 5 days to see it in my bank. It was available in my bank on the 29th. No problems at all from start to finish. Nor did they bonus block me for having won like some casinos do.

So in a nutshell, don't worry, be happy! Congrats

katt

Awesome, I feel much better, I requested the withdrawl on Tuesday and am hoping it comes through soon! I have found slots jungle to be very easy to deal with thus far and was hoping they were legit!

Hi bonusroundplease,

I don't have access to your casino account, but i've seen the exact logs when you reverse the payment and 20 sec after started playing it.

Maybe you can go with support and they will guide you to the specific page were it's seen. If you wish i would ask Tommy to contact you again.

I have to say that i understood that the issue was solved after you received all the screen shots of your play.

Anyway, you will need to talk to support, preferably Tommy, that is aware of the case.

Best regards,  
Daniel

I WAS a frequent depositer and used their bonuses until I won a substantial amount & wanted to withdraw ($3000).  As soon as the withdrawal was processed, they banned me from using any more bonuses.  Also, the first 2-3 withdrawals I attempted to process for close to $1000 were not done per my request.  They would only give me $500 - $600 at a time with NO explanation as to why.  While they did pay quickly once docs were approved, they seem to make up their own rules as to how much they want to pay out, perhaps it is only to those that are new to cashing out but i would be nice to have an explanation.  In any event, because of how they treated me, a regular depositer who just happened to get lucky a couple times and then ban bonues' to me, I do not rate this casino very highly.

Hi Daniel,
Don't know if this is the place to post but I wanted to pass on my frustration.  Slots Jungle does not accept moneyline wallet so I use international Visa gift cards.  Today I made another deposit and the same thing occured.

It takes at least an hour for my transactions to work, every time.  I have been fed up and deposited elsewhere and the card Slots Jungle denied went through like a charm at different casinos.

I have had management call me to help the deposit work, I've had support run it for me, I've had the money withdrawn but no funds put in my account.

I lost the deposit I made this morning and asked for a free chip.  No go.  No go after my last deposit either.

I love Slots Jungle but my frustration is making me cranky and I hate to be cranky.  I guess my only option at this point is to uninstall since support and mgt doesn't seem to care that it takes at least an hour and jumping through a million hoops to deposit.

Thought I would let you know in case your interested.

Well I was feeling good about my chances of actually cashing out...now not so much. My docs were verified on Tuesday and I requested my withdrawl on Tuesday...haven't heard a word yet...hmm.  What would cause them to just change the amout of the payout and what happens to the additional money?

They didn't take the money away, they just split it up into several smaller payments, paid out over a period of time. If you haven't heard anything yet, your post here should be read by their casino rep, who can see what is happening for you. You can also ask Live Help what the status is. I believe they say 5 to 7 business days (weekends are not counted) after your docs are accepted and that could be the delay. Slots Jungle does pay you though and have been considered reputable over all.


katt

Hi everyone, well I got an email today saying that my withdrawl was approved, just waiting for it to hit the bank now...on the downside, I also got an email banning me from redeeming coupons. I don't understand, Ive never withdrawn funds before, and I have had the opportunity to on several occasions but played through it...Slots Jungle really doesn't allow coupon abuse and I have previously been impressed with their customer service...I have no idea why I was banned from coupons.

Hi Kristina,
Sorry they did that to you... I won $178 at another casino and they did the same thing to me. I don't know what it is... perhaps with losing so many US players they are all scrambling to keep their heads above water.

Still that is no excuse for them to do this to a loyal and depositing player. Although I do not use a lot of bonuses anyway, I did stop playing at that other casino altogether because it was an insult and limited as the choices may be, there are still plenty of other fish in the sea.

Good luck and glad withdrawal has been authorized.

katt

hi daniel heres my post this one for winpalace can u assist me how do i redeem bonus
winpalace username: dorie
10/12/2011 $21          10/12/2011 $21
10/12/2011 $21
10/05/2011 $21
09/07/2011 $21
08/09/2011 $21
08/04/2011 $21
08/04/2011 $21
08/03/2011 $21
07/12/2011 $21
07/12/2011 $21
06/06/2011 $21

hi daniel
casino titan username:dorie
10/02/2011 $21
10/09/2011 $21
10/11/2011 $21

I see you have now posted these in the correct thread.

blue

Is it possible that if you make a withdrawl at Slots Jungle and they respond by blocking you from using coupons, even if there has been no coupon abuse at all, that it's because when they change that "status" for a player, does the percentage payout go down. I'm only asking because I have noticed a considerable drop in playthrough. I was wondering if since coupons have such a large playthrough requirement, that the percentage payout might be higher. I continued depositing at SJ, because I have really enjoyed the casino in the past, but now that I have no coupons, even when I deposit equal to what I would have gotten with the bonus before, it lasts a fraction of the time, often no more than 10-15 minutes? I hope this made some sense!

Daniel,
I wanted to get something clarified.  I requested a withdraw on 10/18 for $1460.  I got an email today stating my withdraw has been approved for $500.  The rest was put back into my account.  When I called support, they told me I can only withdraw in increments of $500.  Is this the official policy?  I have withdrawn over $700 before and got it all in one lump sum.  When I check the terms on the site, I am lead to believe $3000 is the max per week for withdraws.  I find this odd and I am at the mercy of the casino.  I don't think I should have to wait through this process again.  when I requested $700 in the past, it was 10 days pending and 5 days for the ACH.  it was like clock work so Winpalace was at the top of my trust list.  I'm not a fan of the 5-10 day pending period but atleast everything was delivered as promised.  Whats the difference now?  I could understand if I was requesting $4000 and Winpalace wanted to break that up into to payments....but thats not the case here.  Can you shed some light on this?
My username at winpalace is ch0sun33.

Thanks.

Hi,

I will check that out.

Please request a withdrawal for the rest if you haven't done it yet.

Best regards,
Daniel

Thanks Daniel. I requested the withdraw for the rest.

Hi

I Got secret halloween gift through email, says bonus code for free $40
chip with code halloween1, where do i claim bonus it is not at cashier and i downloaded from lcb email link.It is for golden cherry casino

My  golden cherry username is  domer

Ken

Hi Ken,

Your account was not created from LCB. This is the reason why you don't see the promo.

Best regards,
Daniel

hello!
I have requested withdrawals at golden cherry casino for 2500$(5x500$) via neteller, and have remaining 3000$ in my account.
You have weekly limit of 2500$,but how can I request remaining amount for withdrawal?
if after first 2500$ will be processed, than I will wait again 10 business days not a week?
golden cherry username oaleksej

Hi,

Yes, The first cashout needs to go out and then you can request the rest.

Congrats,
Daniel

Hi!have reading on another forum that you have weekly limit of 500$ withdrawal at golden cherry casino not 2500$, if player class is low.Is it true?
and how can I know what player class I have and how I will recive my winnings (7000$)?
14 weeks x 500$ or 3 weeks for 2500$?
thanks
my username oaleksej

The max cashout per week is $2500.

Please let me know if you receive any other amount and I will check with Finance.

Best regards,
Daniel

Daniel I have a question for you...I have been playing at Slots Jungle and have made many deposits as you have seen in the past.  When I requested a Free Birthday Chip I was denied.  My birthday was October 3rd.  I was curious as to why they would not have given me one.  The day of my Birthday when I logged into WinPalace there was a wonderful surprise of a Birthday bonus waiting for me. 

Slots Jungle Username:  itsallboutheride

Thanks Daniel for your quick replies and support in all of our issues..

Hi Daniel , Hey a Question been playing at Slots Jungle on a Free 5.00 hit RainDance Slot for 1009.00 . I knew that I could only Cashout 25.00 after playthru . I did that now have 44.00 . I went to Live Chat they said I need to deposit 75 to withdraw the 100 . I printed of Fax back form to send in .Let me know what to do. TY Eddie

hello!
I recive only 500$ withdrawal not 2500$ how you promissed me, can you chek please?
username oaleksej

Hi itsallboutheride,

You have a free chip waiting, wrote you on a different thread.

Have Fun
Daniel

Hi Sloppy,

I have to say that finance are better source for answers regarding the forms.

But.... you need to fill the Faxback form and send it to us. On the form it's written which additional docs you need to add (ID, utility bill) and you send them all.
Your forms will be approved within 48h.

The min cashout that can be set by us is $100, so you deposit $75, don't take any bonus! and request cashout for all.

Best regards,
Daniel

Hi!
have writing all info about my withdrawal in private message, but dont know if you recived it?
just have recived email from golden cherry finance, about excluding me from promotions, but no word why I have recived 500$ withdrawal but not 2500$.
thanks

Hi,

I received a reply that it was taken care of.

In general, it does take me some time to check things. The reason for that is that I'm not an employe of the casino, but the marketing company. So each time i need to contact the CS/Finance/etc and to wait for them to get back to me.

Congrats on your winnings.
Daniel

Big thanks to Daniel. Receive remaining withdrawal.

Thank you Daniel..you are one of the best customer service reps I have worked with at an online casino and I have been playing for many years.

Hey Daniel , Thanks for your help , Members of LCB  , you better Thank Him , not to many places like this where you can actually get some HELP ! Think about That !
                              Eddie =SloppySlot

Hello!have requested withdrawal on 11/22 at slots jungle. today contact support and recive answer up to 10 business days, but in past was 3-4 days. Now it take longer to get withdraawl from slots jungle?
my username aolegf

Hi,

No, it is the same. There are differences between our brands, so maybe they didn't get to which casino you are referring?

If you do remember the rep you've spoken with, please let me know.

Best regards,
Daniel

If I requested withdrawal on 11/22, than it must be processed max today?

Yes, exactly

I used to like slots jungle until they disrespected me in a chat so I e-mailed them to let them know and never got a reply....lol  This was well over a week ago....  I used to play there and only there, but know I have to find another place to play cuz I will not go back..........

Hi Bigtown,

Can you please PM me the chat or some details so i could check that issue with the CS manager.

Thank you,
Daniel

Bigtown, I too used to play exclusively at SJ but no more, something has changed there recently, not sure what, but I wont play there anymore either.

Hi Kristina,

if you have few min to PM me with your comments, that would be highly appreciated, since i think this brand only gets better with time, and i would like to know your opinion and hopefully improve them.

Thank you,
Daniel

Hi,

Please check the form: you have all the details there: http://www.goldencherry.com/pdf/GoldenCherry%20Faxback.pdf

Not sure about all that different bank account name- it might be problematic or some additional forms needed.

Best regards,
Daniel