CLOSED - Slots Jungle / Casino Titan / Winpalace / GoldenCherry / Begado casinos

and I am still waiting for my $1200 wire transfer supposedly sent to my bank on 12/11/12.  thanks

that is re. slots jungle (outstanding 1200 wire since 12/11).

On Tue, Jan 1, 2013 at 4:24 AM, Adrianna <adrianna@winpalace.com> wrote:
please explain to me what the error was and why all the trouble with my card this has upset my whole family in fear of of identity theft just to simply say im active account is not helping the fear of all this trouble what was the problem?????  jill c why did i mail my identity to you and Johnathan Jones my husband wants answers immediately  this has been a night mare  ive reported this myself
On Thu, Dec 27, 2012 at 10:58 PM, JILL crump <jillanne74alien@gmail.com> wrote:
do you mean that i gave up my information to the wrong person?



On Thu, Dec 27, 2012 at 5:30 AM, Adrianna <adrianna@winpalace.com> wrote:
Dear Jill

Thank you for your documents. I have sent them to our fraud department.

Regards

Adrianna Pen

JILL crump <jillanne74alien@gmail.com>
12/23/12 (10 days ago)
Reply
to Jonathan
On Sun, Dec 23, 2012 at 2:12 PM, Jonathan - WinPalace <jonathan@winpalace.com> wrote:
i see yes the card wass a prepaid card i just purchased at my local grocery store and that response i do recall was shocking to me if you would like copies of that card and my my identy copies sure i have to take pictures of the netspend card i used that day  my id is expired butt i have my current powerbill


Dear Jill
Due to added security and in order to prevent fraudulent activity on your player account, we have temporarily disabled credit card deposits to your account.

In order to re-enable credit card deposits on your player account, please send the following documents.


A color copy of your Driver's License, Passport or Official Photo ID via email.
Color copies of credit card used on your player account (Front & Back) via email.
4015230623355235

Kind Regards
Adrianna pen
Finance

ILL crump <jillanne74alien@gmail.com>
12/24/12 (9 days ago)
Reply
to Adrianna
i did yesterday this is starting to seem suspicious to me



Thank you for sending the details. I have forwarded the information to the finance team and will get back to you by tomorrow.

Jonathan

From: JILL crump [mailto:jillanne74alien@gmail.com]
Sent: Monday, December 24, 2012 2:33 AM
To: Jonathan - WinPalace
Subject: Re:
Error! Filename not specified.


Dear Jill

Are you saying you sent your documents? I don’t have them.

Regards

Adrianna Pen

Finance

So I received my check from Slotsjungle today.....it was requested on the the 20th, so technically it was on time.....the customer support left much to be desired, although they did respond now and again, and i was a pain in the ass, but, hey, it's my money.  As long as it doesn't bounce, I'm good with SJ.....thanks Daniel

Glad to hear it, colywog.  I, on the other hand, am still waiting for my cashout from 12/5/12 that was supposedly sent via wire transfer to my bank on 12/11/12.  I am getting very tired of hearing its delayed  due to the holidays - especially since the day it was supposedly sent was 2 weeks before "the holidays"!  It's obvious something went wrong somewhere and the waiting game is not solving anything - the money is obviously not coming but no one answers my questions like where is wire receipt number, when do we quit waiting and resend it - where is my money, etc.?  and I am a frequent depositor with slots jungle - it doesn't seem to matter that i am a good client, either.  i give up aleady (NOT)!

whatever you do dont give up....it's your money.......keep after them

Hi beardcat,

The delays we have experienced with few wires are due to issues with the 3rd party. The holidays indeed slowed everything down (like in Colywog's case) but they are no thee reason.

Our main issue that we need a reply from the 3rd party that the wire bounced before we resend a new one with a different company and that is what takes time.

In any case, I really apologies and we are working on solving it.

Best regards,
Daniel

Dan, can u send me the link for Golden cherry begado casino, cant seem to find it., thx cosmod

Hi,

You mean Begado casino? Here it is: https://lcb.org/casinos/begado-casino.html

Daniel

Daniel - thanks for reply (ignore my private messge i just sent).  i auppreciate your info.  this is news to me as well but it explains a lot.  i don't know why they dont just tell me these things as it at least makes sense vs its delayed which does not.  they need to let me know exactly what is going on.  thank goodness for you!!  ok, to be continued - what a nightmare.

Hey,

Strange, i think i wrote you that some time ago, but maybe it wasn't really sent cause i had issues with my previous account.

I know it's easy for me to say, but don't worry about that. I promise it will be solved and you will receive the wire (and you don't need to do anything from your side).

Best regards,
Daniel

My Slots jungle check cleared today.....this all took longer than I would have liked, but they paid, and I have no real complaints....again, Daniel fair dues, you are on top of things

a bank can release a check and then it can still bounce later,  especially international checks

this check was issued from JP Morgan Chase....the routing number was from California....it cleared

Dan, just to let everyone know, my Jungle slots payout arrived.
and Begado casino takes 7 days to approve, and 7 days from the approval YOU ARE PAID,
sometimes it's good to here good news, thx cosmod
dan ,thx for your help

Nice hits.  What were you playing at club world.  Was there one really large hit?

yea it was multihand $1 video poker....hit jackpot

Here's a fun one...

I deposited at Win Palace.  Can't recall how much as I would have to log on and check and I can't be bothered now... a few hundred I guess. 

I never took a deposit bonus code.  STRAIGHT deposits from my CC.

I sent them the faxback and proof of Identity...  THAT took 3 weeks.

Here is why I even bothered.  I won 20k on Video Poker.  Yay... me.  Oh and I had about 4k kicking around in there before I hit a Royal Flush at $25 a hand.

So you know what they have paid me out since I hit in early December?  $500.  just got it yesterday.

Can't withdraw more than $3000.  AND if you are new you only get to withdraw $500 every 10 days or so.

They tell me I can withdraw more as I become a VIP player or some such... Yeah... I so want to play here more. 

Anyone wish to do the math on how long it will take to pay me out?

Place is a goddamn joke.

I hope my attachment works as it is the proof of my "win".  Ha ha ha ha... WIN ... Sorry can't stop laughing now...

This Casino is a GIANT joke

What you are talking about is not a surprise, thats the standard way they do things.  Thats why myself and lots of other people would never play there , because you are right it is a joke.

The only mistake you made is you should have looked up the casino before you deposited.  You could have found out easily that this is the common problem/practice with this group

ok daniel....I am so dissapointed with slotsjungle....they sent me a email saying my bonus priveleges were stopped??? 2 minutes later i get an approval for my withdrawal request for only $500????? I am done with these guys.................lwt me tell yo winpalace is the plvce to go.......they approved my withdrawal within a week and i got my money...............SJ sucks!!! SUCKSthey are fast to take my money

Still waiting to hear from you Daniel

Hi Colywog,

I cannot affect the use of bonuses, but please make a request for cashout for the rest and it will be handled asap.

Best regards,
Daniel

daniel....how and why would sj deny me bonuses and the right to redeem my earned comps?? i refuse to deposit at any of these casinos if they do that.....therefore, since winpalace and sj are the same....although they claim not to be, I am done depositing at either

Hi,

I cannot influence the bonus policy since it is their decision.

Comps- are earned. You need to drop an email to CS and they will redeem it for you.

Last thing: not sure what you mean regarding claiming not to be, but Winpalace, CasinoTItan, Slots Jungle, GoldenCherry, Begado and Jackpot Grand are sister casinos.

Best regards,
Daniel

i did email them twice daniel with no response from sj

Hi,

I'm sure it's handled. The CS need to pass it to brand manager to approve so takes a bit.

Best regards,
Daniel

ty daniel we'll see

Not a complaint regarding whether or not I will be paid my total winnings but my recent chat regarding an apparent change in their payment terms even for those that previously have been paid 100% 0f their withdrawal amount over $500.00 provided me no information other that it was up to the withdrawals department.

So why have they changed my payment terms when I have always been paid my entire withdrawl amount, even when over $500.00 providing no advanced notice of the change and no explanation as to why only paid $500.00 of my over $1000.00 withdrawal?  I appears that upon reading other players posts that this has become the norm, if so, they need to change the terms on their website.  Correct?  Therefore I ask LCB to contact this group and ask that they clarify their withdrawal terms of payment.

Ok?

no reply from LCB to my post of from the slots jungle group. The question regarding their payout policy has been questioned many time and we have never received a response on this site or via are personal emails to casino support. and Daniel has always replied he is not able to get an answer from the management of the casino.  Not acceptable IMO.

Hi,

I'm not aware of any change on that matter. You should be paid the full amount.

Let me check.
Daniel

Daniel I need your help in getting Slots Jungle to pay the full amount that they owe me.  I cashed out 2850 and then another 300 on March 9th.  On March 14th they only approved $500 and put the rest back in my account.  Now today I had to request the amount again which is 2500 and I have to now wait until probably next Wed or Thurs for them to approve it.  I want you to get them to send me my winnings of 2500 in one check!  This $500 thing is ridiculous.  I dont want to have to file a complaint but I feel that I should be able to have the 2500 all at once since their terms clearly state that you can cash out up to 3000 per week.  Please take care of this asap.  I am tired of waiting everytime I win from them!

Hi

Will check.

Thank you,
Daniel

Never seen that one before thats good info. How did you find slots jungle on there?  When I tried it through that site the drop down for casino names only had about 17 casinos?

Daniel, have you been in touch with Slots Jungle regarding the payment of the 2500 in one check?  Please let me know asap as they will be approving again in about 2 days or so! Thanks

Daniel, I am still waiting to hear if you had contacted Slots Jungle regarding my $2500 payment.  I seriously don't want to have to do this waiting process all over again with them, it is old and tiresome.  I have been playing and depositing with them long enough to have the full amount allowed per week approved at one time.  This is getting ridiculous! 

I dont blame you for playing a free chip, wow thats a big casout on a chip, what was the max cashout?


There are other trustworthy RTG's like clubworld and Jackpot Capital.  I prefer Clubworld, seem to do better there.

And I agree that SJ should be loyal to consistent players, but it is not the case.  Look how long you have to even wait for a response here.

I asked this before is the direct support at SJ useless?