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Last post ago about 1 year by ajcrowe
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        toodleedoo

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        Danielq, maybe you can help.  I sent in my faxback docs a week or two ago- I do not have a payment pending- and it was returned saying I needed to fill out more information than the card I used to deposit with.  So I refilled it out, resent last week and haven't heard anything.  I sent an email asking if my docs are approved on Monday, still heard nothing.  I won't deposit there again if my docs aren't approved yet so I'm just trying to verify.  Thanks!  user id kirbysfun (or kirbyfun can't remember)
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        Hi Toodleedoo,
        I apologize for the long time. I'll check it and get back to you.
        Cheers,
        Daniel
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        toodleedoo

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        Thanks, got an email from Adrianna this morning saying all approved.  I went ahead and deposited again last night, but still no luck.  Maybe next time.
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          Super Hero
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        Great.
        Good luck next time and i again sorry for the waiting time.
        Daniel
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        dixiesace

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        Hi Daniel - I see you are a Rep for Win Palace, I played & won on Sunday, Mar 28. I scanned/emailed required information. But, I have not got any confirmation it was received, etc.  When I go to check my balance, tried to make a withdrawel it says before I can do this I have to send in the faxback form (which I did).  I have emailed WinPalace to make sure was received and havent received an email back.
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        Hi Dixiesace,
        Yes, your faxback needs to be approved before you request a withdrawal. I assume that winpalace finance will contact you today or tomorrow and of course I'll make sure that this happens.
        Congratulations on your winnings,
        Daniel
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        dixiesace

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        Daniel thank you for your quick reply and I will keep the board updated. Appreciate it and LatestCasinoBonuses.com website for ALL the helpful and very useful information you provide to us out here =)  Its truly appreciated!
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        dixiesace

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        Hi Daniel - I wanted to give you an update that I did make a withdrawel request on 4/1 but as of this morning I have not heard anything received an confirmation emails, etc from Winpalace.  I do see on the site that it can take up to 10 days to process a withdrawel request. But I did want to let you know as you stated in previous post that the Finance Dept should be contacting me. Just getting a lil anxious I guess, as this money (hopefully) could not of come at a better time after losing a job I've been at for 14 yrs       Again, thanks for your help & look forward to hearing from you and Winpalace!
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        chillymellow

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        My turn to play bingo!
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        Daniel, got Mayflower to resolve it's issues with my screen resolution and also got my bonus. Thank you!
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        freddyvtown

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        Hi, Daniel...I recently contacted WinPalace because I was going to make a deposit, with Usemywallet.  I felt as though I MAY have had an unused account, so I contacted support PRIOR to making a deposit.

        I talked to support, and they mentioned that there was my wife registered.  I had support check my name, date of birth, address and all other information because I didn't want problems, your casino offers no max-cashout on coupons.  She closed all of the other accounts, and told me to login as vtownman.  I thanked her and was ready to make my deposit.  When my account opened, I saw that there was a bonus on the account, I believe it to be from this website.  Since I was contacting support to fund my bank and there were funds already on it, it seemed senseless to remove the funds and make a deposit.  After all, the reason I called was to fund my account. 

        I was having problems accessing my gmail and sending attachments, so I wanted to change the email address registered.  When I requested to use a different email, it was said that I had another account, called freddyvtown. 

        The issue, Daniel, is that the reason I called was to ensure I had correct details.  I wanted to comply with rules, and therefore, I called to make clear that I wanted to make a deposit and comply with the casino rules regarding household accounts. 

        I can appreciate the need for promotional chip rules.  Let's face it, without restrictions on promotional chips, there would be no promotions for the player.  My frustration lies with support, in that I was given the incorrect information, and I played the bonus and won around $925, with some playthrough left to go it, and then it was taken away. 

        Had I received the correct information in the first place, I would have simply made a deposit, and claimed a bonus.  Instead, I was surprised to see my account had bankroll, and was having a good time, only to have it taken away.  I would have rather just made the deposit, instead of having the fun taken away. 

        I also sent in my faxback documents a couple days prior to my deposit inquiry, since I wanted to have everything in order.  The documents have not been reviewed, since, I haven't made my initial deposit.

        I am sure that nothing can be done, after all, the rules are rules.  I feel like we both "lost" since I didn't get my winnings, and the casino didn't get the deposit I was trying to initiate.  Perhaps my account can be reviewed, in this situation, I was only doing what I was told.  I was supposed to log into the correct account and play using the account as directed by casino staff.  I don't feel like the casino intentionally witheld the correct details and gave me the incorrect details.  That is why I feel like the casino is responsible for this error.

        Thank your for your interest.  Have a good rest of the day.
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        Hi
        dixiesace: The Finance Dept only needed to contact you to let you know that your faxback has been aproved, which i think they did few days ago. Now they will just send you your winnings. The Easter holidays delayed things a bit, but I'm sure you'll get it soon. I hope you'll find even a better job soon and will be able to just have fun with your winnings.

        chillymellow: Glad to hear that. Thank you for letting me know.
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        Hi freddyvtown,
        I'll need few days to check with the CS manager regarding this issue. I'll contact you the moment I'll know the details. I hope we will be able to solve it soon.
        Kind regards,
        Daniel
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        dixiesace

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        Hello All (& Daniel =)  I just wanted to update to let everyone know who may question depositing?withdraweling from Win Palace....Don't!!  At least for me I have found my "home" casino and still in shock to see $3000 winnings in eWallet Account!  Win Palace THANK YOU for being an honest fair casino, the winnings could not of come at a better time!!  I WILL DEFINATELY BE BACK =)
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        Hi Freddyvtown,
        From what i understood the issue with your account has been solved?

        Dixiesace: Thank you!

        Daniel
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        freddyvtown

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        Hey man  .  Thanks for your direct casino support, I have had my issue resolved.  I really don't think I would've gotten my issue resolved had it not been for your support, and this forum. 

        I, by misfortune, have required direct casino support from a couple different casinos.  This forum has eased the burden of handling support issues, not only in a timely manner, the correct resolution has been provided.  Thank you Danielq and this Forum.

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