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Last post ago about 1 year by ajcrowe
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        hymacaw

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        colywog wrote:

        Hello Daniel. my username at Winpalace is colywog and I made a request for $2,000 cashout... that was 10 days ago and I finally get an email today stating they are giving me $500!!!  They put the rest back into my account?!?  Why didn't they release the whole $2,000?  I see that problem was recently addressed, could you help me  Thanks so much!


        That problem/question was NEVER addressed with me either after several attempts to get an answer from finance or Daniel.  I also requested a $2000 withdrawal from Slots Jungle last week and was notified today that only $500 was being wired to my bank although in the history of my transactions, it shows the other $1500 was approved.  I just don't get this group of casinos methods on their withdrawals!  So, good luck with your withdrawals.  I may stop depositing with this group after this last effort to withdraw winnings, just not worth it.
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        dabigdog

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        i am a weekly depositor at slots jungle.  i have never tried to withdraw but am having second thoughts.  Daniel,  can we please get this sorted out ad get some explanations please.  thanks.  this sounds like the EXACT same scenario over and over with no answers.
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        Hi guys,

        Ive notified Daniel about your questions.

        Zuga
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        colywog

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        This machine is gonna to hit, I can feel it!!
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        To give you guys an update.....I must thank you Zuga, because I don't think this would have happened if this forum didn't step in......

        I was approved for $500 on Monday....it was in my bank 2 days later, today.  I also received an email today stating that the remaining $1,500 has been approved and will be in my bank within the next 5 business days (hopefully it will go through as fast as the $500).

        This has been my first withdrawal, and if they get the rest to me fast, this will probably end up my #1 choice for depositing.

        I have put a lot of money into RTG and I finally got a win worthy of cashing out.....WinPalace....you rock!
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        colywog

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        Newsflash!!!  The $1,500 has been deposited into my account.  Kudos to Winpalace
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        Hello Daniel, I am giving you a fair amount of notice that as of a few monutes ago, I initiated a withdraw for $1200 from Slots Jungle (username munrabc) and now will patiently await the 4 business days you require before sending the funds via wire to my bank.  (playthrough requirements were met) You have still failed to explain to me (and others that have asked) why our withdrawals always end up being processed for LESS than what we submit them for and this best not happen to me again or it will be my very last time depositing and playing at Slots Jungle! I expect the entire $1200 to be processed and submitted for wire transfer, NOT $500, which seems to be the trend with your finance dept.  I do not appreciate this stall tactic they use by placing funds back in our account, hoping we will play them away before submitting a new withdrawal request...VERY sneaky and unprofessional and I refuse to stand for it.  I have many other RTG casinos to choose from who do not treat their players this way and I will simply give them my money.  I am hoping you will read this comment and check on the withdrawal with your finance department and assure me that I will receive what I submitted.  I am trying to be very respectful to you as our rep for Slots Jungle, Daniel, and will certainly give kudos where due when things are done correctly.  But if they are not, I will most certainly take this issue up with Zuga and other moderators because LCB rates Slots Jungle quite highly on their recommended casinos, perhaps that might change in the near future if this casino doesn't make right by their players withdrawal requests.  Thanks so much as always, for your assistance.
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        dabigdog

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        hymacaw wrote:

        Hello Daniel, I am giving you a fair amount of notice that as of a few monutes ago, I initiated a withdraw for $1200 from Slots Jungle (username munrabc) and now will patiently await the 4 business days you require before sending the funds via wire to my bank.  (playthrough requirements were met) You have still failed to explain to me (and others that have asked) why our withdrawals always end up being processed for LESS than what we submit them for and this best not happen to me again or it will be my very last time depositing and playing at Slots Jungle! I expect the entire $1200 to be processed and submitted for wire transfer, NOT $500, which seems to be the trend with your finance dept.  I do not appreciate this stall tactic they use by placing funds back in our account, hoping we will play them away before submitting a new withdrawal request...VERY sneaky and unprofessional and I refuse to stand for it.  I have many other RTG casinos to choose from who do not treat their players this way and I will simply give them my money.  I am hoping you will read this comment and check on the withdrawal with your finance department and assure me that I will receive what I submitted.  I am trying to be very respectful to you as our rep for Slots Jungle, Daniel, and will certainly give kudos where due when things are done correctly.  But if they are not, I will most certainly take this issue up with Zuga and other moderators because LCB rates Slots Jungle quite highly on their recommended casinos, perhaps that might change in the near future if this casino doesn't make right by their players withdrawal requests.  Thanks so much as always, for your assistance.
          hello i have also asked the question hoping for some answers.....i deposit enough every week to get my 50 LCB cashback with no delay.....EVERY WEEK......but we still have gotten no answers from daniel about these tactics...... please answer and give us what we deserve.  thanks
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          I'll chase Daniel up to come to this thread.

          blue
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          hymacaw

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          I also want you to see the reply I received this morning from the finance dept when I alos emailed them the exact same thing that I posted here.  This is absolutely absurd!!  NO WHERE in their terms & conditions could I find that we are to be paid in installments!!!  I don't know what to say about his response!  It sounds to me that they are simply making up their own rules about payouts because it clearly states that wire transfers are allowed UP TO $3000 and NO mention anywhere of being paid in installments.  Daniel....if this is how its going to be every single time we withdraw our winnings from Slots Jungle, I am done playing there....and I deposit a fair amount of money.  (See below the reply from Johhny at finance)

          " Dear ******
          Thank you for your email.

          All withdrawals are paid in installments. Withdrawals and changes to payment
          instructions are subject to clearance by our Security Department.

          After you receive your first payment please go to the cashier and make a new
          request.

          Kind Regards

          Johnny Wilson
          Finance

          -----Original Message-----
          From: [me]
          Sent: Tuesday, August 23, 2011 3:51 AM
          To: sj-finance
          Subject: Re: your SlotsJungle withdrawal request

          Thank you!  I DO expect the entire $1200 to be wired this time, however.  On
          my first withdrawal request (of $2000) a few weeks ago, you only issued a
          $500 wire and placed the remaining funds back in my account, which was NEVER
          explained to me the reason why.  This very same thing has happened to other
          players that I have been made aware of and none of us have ever received
          explanations.  I spoke with our account rep, Daniel, at Latest Casino Bonus'
          (an exclusive online casino forum with thousands of members) at that time,
          who did not know why that happened but assured me that there was no problem
          on my end and that I should not expect any problems with my withdrawals in
          the future.

          Sincerely,
          me
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          Hi Hymacaw and Dabigdog,

          I apologize it took me long to reply.

          Hymacaw : the reason you have received $500 at your previous cashout was since it was on  free chip and that was the maximum winnings for that promotion.
          On your current cash out you will receive the full amount.

          There are certain cases when the amount sent is $500 (or lower than $3k) and that varies from player history in the casino (usually the first withdraw).

          Kind regards,
          Daniel






          Specifically,
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          hymacaw

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          danielg wrote:

          Hi Hymacaw and Dabigdog,

          I apologize it took me long to reply.

          Hymacaw : the reason you have received $500 at your previous cashout was since it was on  free chip and that was the maximum winnings for that promotion.
          On your current cash out you will receive the full amount.

          There are certain cases when the amount sent is $500 (or lower than $3k) and that varies from player history in the casino (usually the first withdraw).

          Kind regards,
          Daniel

          Specifically,


          Daniel, you are mistaken.  The very first withdrawal request I made for $2000 was NOT on a free chip and I never received an explanation why I was only given $500 to begin with.  I do understand the 2nd withdrawal request being $500 max as it was a birthday chip given to me and I had forgotten I was playing on a free chip when I was doing well on the slots so I will give you that one!  But please, I am talking about the withdrawal request that was approved on July 28th (go back & check my comments on this thread for that time frame) and where I requested $2000 (NO free chip involved).  You did get involved after I initially complained about only receiving $500 but you NEVER gave an explanation....and quite frankly, the explanation you just gave above doesn't really clarify this problem. Are you saying that players who make their FIRST withdrawal will only receive part of the winnings initially and then have to request further withdrawals?  That makes NO sense.  I have NEVER encountered problems receiving my winnings via wire at the other reputable RTG casinos I play at, very cut & dried, no hidden rules or policies and I respect that which is why I play there more frequently.  Slots Jungle is becoming more questionable for me and I am not certain I can trust your finance dept to disburse my withdrawal based on my requested submition, which is why I came here to ask you up front when I initiated the withdraw yesterday.  And then the reply I received from Johhny in finance today only made me more bothered!  Can you understand my frustration?  I do appreciate that you have come here to answer our questions and assist us, truly I do, but I am still not having complete faith in Slots Jungle cash-out process!!  Thank you Daniel.
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          hymacaw

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          Daniel...I am furious!!!  You assured me 2 days ago that my entire $1200 would be wired to my account and this is the email message I received from finance this morning:

          "Dear munrabc,

          Let me be the first to congratulate you on your winnings!

          I’m happy to report that your withdrawal request has been authorized and $500.00 has been sent to the bank, information you provided on the faxback form you sent in.

          Please allow up to 5 business days for the money to be received into your bank account."

          So they take the wire processing fee out of my initial request of $1200, put $652 back into my account from the $1200 and force me to make another request to withdraw, wait another 4 days PLUS the 4-5 day wire transfer time AND pay another processing fee.  Daniel....I have had it with your casino and I will NEVER play there again.  Zuga....kindly please re-evaluate the high reviews LCB has given Slots Jungle because they are not treating their players fairly and use delay tactics to pay out hoping that they will gamble back their winnings.  I refuse to do business with casinos such as these.

          Daniel, I just went back in to process the remaining amount of my initial $1200 withdrawal and under the circumstances I would appreciate if you could expedite the process as well as having them waive the wire fee because you've already taken enough from me.  WHY WHY WHY are you only paying out in increments of $500 to players who are NOT "first timers"....you refuse to answer that question
          for us on this forum. 
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          Hi,

          Very strange since I've got a message this morning that all the funds were wired to you.

          Let me check,
          Daniel
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          zuga

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          Hi hymacaw,

          I was assured this $500 rule is rather an exception than a rule. However Ill be discussing with Daniel about removing this type of withdrawal increments.

          Zuga
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          hymacaw

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          danielg wrote:

          Hi,

          Very strange since I've got a message this morning that all the funds were wired to you.

          Let me check,
          Daniel


          Daniel, I just now received an email from finance that my additional request of $652 was approved for wire transfer so if you had something to do with expediting this, I thank you.  But....we shouldn't have to come here & complain each & every time we wish to initiate a withdrawal over the amount of $500, correct?  I also lost $48 in fees during this process which I didn't feel was necessary.  I thought the wire transfer processing fee was supposed to be $35 (according to your website)...what happened to the additional $13?  Still so very confused and insecure here Daniel! 

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