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Last post ago about 1 year by ajcrowe
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        trpschick

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        Zuga wrote:

        @trpschick

        This group has been on our warning list for quite a long time now : Casino Warnings


        I know that Zuga, I was just making a comment that maybe a "warning" is not strong enough until they change their ways period!
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        BMWSTACK

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        trpschick wrote:

        Zuga wrote:

        @trpschick

        This group has been on our warning list for quite a long time now : Casino Warnings


        I know that Zuga, I was just making a comment that maybe a "warning" is not strong enough until they change their ways period!


        What happened?  I know you used to deposit quite a bit even when they were having issues.  Why do you not like them anymore?
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        chocolateman

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        She woke up and smelled the coffee. Whatever the reason is. I'm glad it was good enough for her to leave those crooks alone.
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        trpschick

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        I am still not happy with the $500 dollar thing.  I think that if you win $2000 and you ask for it, you should receive it all.  That's not good business practice in my opinion.  Also, I do not think anyone should be bonus banned or punished just because they are winning.  That left a real bad taste in my mouth. 

        Now, I will say, They must have some new people over there because I have been getting emails from Catherine Dore, who is now the VIP Account Manager.  She has been offering me personal bonuses which I think is a step in the right direction.  She seems to be "on the ball" as far as taking care of player issues and frankly I like her approach in how she handles her customers.  I am going to give them another try since they seem to have new people in place that may just be what they needed.

        We shall see what happens.
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        chocolateman

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        Don't tell me you going to fall for the okie doke?
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        rena35

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        chocolateman wrote:

        Don't tell me you going to fall for the okie doke?




        I just hope others read this thread and the other complaints about the casino and steer clear. Why invite problems when there are other,good casinos to play at.
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        chocolateman

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        rena35 wrote:

        chocolateman wrote:

        Don't tell me you going to fall for the okie doke?




        I just hope others read this thread and the other complaints about the casino and steer clear. Why invite problems when there are other,good casinos to play at.

        https://www.youtube.com/watch?v=BNr6VHYAbvI
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        chocolateman

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        Complaint by a new player.

        Dear VladXXXXXs,

        I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.


        This process might take up to 90 business days.


        As soon as we have any updates regarding your account we will inform you via email.


        We are sorry for the inconvenience.

        Sincerely,

        Danielle Huttington
        Finance Department
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        seculla

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        Hi. I've made withdrawal request at Casino Begado on 3th December. And today is 10th business day and I received this mail:
        Dear Kiril,



        I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.



        This process might take up to 90 business days.



        As soon as we have any updates regarding your account we will inform you via email.



        We are sorry for the inconvenience.



        Sincerely,



        Benjamin Collins

        I went to chat support and they told me the same, and that they don't have more informations.

        I really think that this is not normal and fair, because they are not approving my withdrawal and don't tell why. Also that period of 90 business day is really funny and really unfair. So can you tell me something about this? 
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        chocolateman

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        Mods, is there's anything you can do to help this young man get his winnings? Also this stunt this group of casinos are pulling needs to STOP. I am so sick of reading time after time of them pulling this on legit players.
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        blueday

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          I'll message Clara and see if she can help here.
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          seculla

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          Thanks for this post from:

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          blueday wrote:

          I'll message Clara and see if she can help here.


          I did that blueday. She told me that she will check and she will update me.

          Thank you, I will post here when I get update 
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          blueday

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            I just spoke to Clara and she is away this weekend and will get back to this thread/you on Monday.
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            trpschick

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            Boy, I swear, it is getting harder and harder to find a legitimate place to play for players from the US.  I have pretty much started playing exclusively at The Club World group of casinos.  I have tried the rival and I really don't care for the software.  Topgame, the same thing. 

            Gosh I wish Microgaming would come back!  They were the best all the way around!
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            chocolateman

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            Yes I miss microgaming too. I wished they were still available for the USA players...

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