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Last post ago about 1 year by ajcrowe
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        gabby

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        danielg wrote:

        Hi,

        That is ok. It happens that there is a need for confirmation for the transaction for your side.

        I are supposed to receive an email from Finance requesting you to make that confirmation.

        Please let me know in case you don't get it.

        Best regards,
        Daniel


        Thanks Daniel,
        I did receive an email and am waiting for it to be cleared.
        Wow... very frustrating to take over an hour trying to deposit.

        I appreciate your quick reply. 
        I think you are in the promotions side but I should say Isabelle is not a very kind agent.
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        Hi Gabby,

        Yes, i am on promotions side (i work at the marketing company, not the casino), but thanks a lot for your comment.

        I'll pass it to the CS manager and he will talk to the agent.

        It's greatly appreciated.

        Best regards,
        Daniel
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        gabby

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        Thanks Daniel,

        I can't seem to get an answer to a question.  I wanted to post my deposits for the $50 cashback but my 'account history' will only show today, 9/12.  I dunno what do to.
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        gabby

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        Me again Daniel,

        Sorry to be such a pain.  I spoke to support about my deposits and they insisted todays was all a free bonus. *sigh*.  I copied the emails from Kurt in finance but still... they insist I got $75 free.  It was withdrawn from my credit card and I copied the transaction info from Visa but.... nope, they don't believe me.

        I tell ya, I've spent way more time and energy trying to deposit than playing.
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        Hi Gabby,

        I think you need to talk strictly to Finance at this matter.

        I have checked things:

        There was one deposit that you made: that Kurt credited your account with and added the 200% bonus that you asked for: Total of $75.

        There was an ICP transaction that never went through with ICP. You have sent Kurt the transaction details for that, but none of them went through the ICP to us.

        If you have any further questions regarding that, please contact Kurt directly and not the CS. He is a very experienced finance personal and can help if needed.

        Best regards,
        Daniel
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        satansmuff

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        So, against my better judgement I've been playing at Slots Jungle...I thought twice about it once I realized they were associated with Casino Titan which gives me nothing but problems, but figured I'd give them a try since I had no problems with their support or getting my account update there....after 3 deposits, one of which I got some really good play out of I realized I wasn't earning any comp points....went to chat for help and this was his excuse....

        Shay: Welcome to Slots Jungle, this is Shay, how may I assist you?

        you: Hello, why is it that I am not earning any comp points for any of my play?!

        Shay: May I have your User Name?

        you: xxxxx

        Shay: One moment please.

        Shay: comp point are given randomly, most likely to receive them when playing table games

        you: WHAT? comps points are earned for play NOT random?!

        Shay: im sorry' they are given randomly.

        you: ok...thats not true you earn 1 comp point for every x amount of dollars spent...if you guys are gonna try to tell me this random crap then consider my business gone or get someone who knows what they are talking about online for me!

        Shay: Comp points are given for playing our games as a gift to you.  They are valued at $1.00 for every 100 comp points.  You may redeem a minimum of 100 at a time in the cashier with no play restrictions.

        Shay: that calculation  is after you receiving them.

        Shay: how to receive it? it is random.


        Since WHEN were comp points a random act? I have NEVER and I mean NEVER played at any casino land based or online where your comps are supposedly random and not earned. Can you imagine walking into a casino and the pit boss comes up to you and says "hey...noticed you've been playing this slot for 5 hours...you have been RANDOMLY selected to recieve a COMPlimentary drink" OMG........

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        Hi,

        The CS is mistaken. The comps are not random. They are issued for playthrough. There ratio ($ play through to 1 comp) is different for different games.

        I'm not sure if there are games that issue absolutely no comps. I thought that not, maybe besides War, or something of that type.

        Please send me  a PM of what games you were playing and whether it was on a deposit or free chip and i will check.

        Best regards,
        Daniel
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        Hi,

        Checked that a bit more: in CasinoTitan, the comps for almost all the games, including all slots is $10 for 1 comp. Then the comps to USD depends on VIP level. For new it's 100 to 1.

        There are some games like roulette for example that have slightly different rate.

        Slot tournaments and Sicbo do no generate any comps.

        Best,
        Daniel
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        Hello Daniel,  I'm not sure if Im posting at the right board, but on 9/14, I made a withdrawel request from the $50 free play and I haven't heard anything  (apprval/denial? more info needed?) no email....it just shows as pending...I've never cashed out at Titan, so I didn't know if this was average, just thought I would of heard "something" by now.....If you can tell me what I need to do, would appreciate it.   
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        dixiesace wrote:

        Hello Daniel,  I'm not sure if Im posting at the right board, but on 9/14, I made a withdrawel request from the $50 free play and I haven't heard anything  (apprval/denial? more info needed?) no email....it just shows as pending...I've never cashed out at Titan, so I didn't know if this was average, just thought I would of heard "something" by now.....If you can tell me what I need to do, would appreciate it.   


        Hi Daniel,
        I have been in Idaho as my daughter's father passed away, they flew us here on last Wednesday. I have been very busy and today finally able to check on my withdrawel with Titan.  I see they posted this to my account history:
        9/20/2011 5:07:10 AM WireTransfer Withdrawal Approved! ($350.00)
        but to date it is still not showing in my checking account and I wanted to know if this was "standard" for Titan Casino to take this long from the 20th to today and still not have in my account?  Could you please check on this for me?  I would so much appreciate your help.    Thanks!
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        Hi,

        No, it's not usual.

        I've checked and your payment went out a weak ago, but bounced back due to some problems in your account.

        You should see an email from our finance asking you about that.

        If you can, please reply to their email.

        Best regards,
        Daniel
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        Hello Daniel, I will try to make this at brief as possible.  I played at Golden Cherry Casino and this was BEFORE you gave me the free 50.  I made three withdrawals because they have a cap of 500 max withdrawal.  I withdrew $500, $500 and $400. 

        I then received your first free 50 from making 250 in deposits.  I played it and lost so I went to my $400 withdrawal and reversed it.  I kept $100 in my account to play with and withdrew the remaining $300.  So, that would have left me with three withdrawals......two $500's and one $300.  I played my hundred reversal and played a long time but eventually lost it.  This was on the 26th and I finished playing a little after midnight on the 27th.

        I noticed you credited me with my 2nd 50 for my next 250 in deposits on the morning of the 27th.  I played it and lost.  I went to do a reversal on my $300 and planned to leave $100 in my account and withdrawal the remaining $200.  When I went to the banking section I noticed I only had two withdrawals that were pending and they were the two $500 ones.  The $300 one had disapeared.  I went to chat and while there I checked reversals and it showed where I reversed the $400 and than it showed a $300 reversal AFTER I was done playing.  She said finance would get with me and for me to email them.  I heard nothing yesterday so I went to chat and got Paul.

        At first, he said everything seemed to be in order and than he said I played the $300.  Which is impossible because my gaming activity ended BEFORE my withdrawal was cancelled and my next gaming history started when I claimed my 2nd 50 from you.  He said on his side it showed in history I played it.  My history and his history should all show the same thing.  PLUS how can you claim a bonus code when  you have money in your account?  You can't!  Here is my two chat sessions along with my screen shots from my account.  I am VERY angry right now because he said it would be investigated and it could take 5 business days.  I did not reverse my $300 and I want it back!!!!

        I hope you read my chat sessions and look at the screen shots proving I did not play that money.

        info: Please wait for a site operator to respond.

        info: You are now chatting with 'kris'

        kris: Welcome to Golden Cherry Casino, Cindy!

        kris: How can I help today?
        cindy: Hello my login is cnolley. I had three withdrawals. 2 for 500 and 1 for 400. I did a 100 reversal on the 400 yesterday and now I only see 2 withdrawals

        cindy: the 300 one is missing and not in my history...just the 2 500 ones

        kris: Just a moment Cindy while I pull up your account details and see what I can do to help.

        cindy: i see now it was cancelled. WHY?

        kris: I'm checking on that for you now, Cindy. Just a moment.

        cindy: please do because i'm about to freak cause it was cancelled and not by me

        info: Your chat transcript will be sent to xxxxxxxxx at the end of your chat.

        kris: I understand completely.

        kris: Just a few minutes while I familiarize myself with your account so we can figure out a solution to this issue.

        cindy: k

        kris: Just a few more moments. Still with you Cindy.

        cindy: ok

        kris: Just another minute, Cindy. I'm still working on this.

        cindy: yes, please do i want this resolved. i deposit a lot of money here and have NEVER had a problem

        kris: We want to resolve our problem, too! I'm afraid, however that I can't see or do much from my spot as a Customer service rep. So, what I'm going to do is email Finance personally and ask you do the same since they, ultimately, deal with all issues regarding a player's finances. They are at finance@goldencherry.com I'm emailing them too, so we can find a quick solution to this.

        kris: I'm very sorry for the inconvenience. I really with there was more I could do from my side.

        cindy: this sucks..plus as usual when i was just playing i got screwed on the midnight mystery dead person bonus AGAIN
        cindy: that is abou the 4th or 5th time. the screen timeouts and i close the casino and go back and no bonus round

        kris: Really?

        cindy: oh yea

        kris: I'm also going to ticket our tech guys to check /that/ out as well.

        cindy: i have screen shots for proof

        kris: Could you send them to support@goldencherry.com, please? We'd very much like to be able to solve any software errors like that.

        cindy: thats the only game that has done that too me and it is only on the dead people bonus.

        kris: That sounds like a bug that we need to fix! Thank you so much for letting us know.

        cindy: Sure, I'd hope you guys would. It just makes me angry that it keeps happening and when I am betting nickels or quarters it really sucks

        kris: I understand, completely! My suggestion is until we've fixed it, to play a different slot. Sometimes updates come down and open up new bugs, or there's a bug hiding there that we've missed. We're always trying to improve though- and this is really helpful in that. Thank you so much!

        cindy: ok i will do that but it doesn't take care of the monies i have lost not being able to play my bonus but i will stay away from it. thanks for your help and i hope i hear something about my cancelled withdrawal today

        cindy: take care and have a great day, bye

        kris: I do as well, Cindy. Please email support with those screen shots, and finance with your concerns- I'm email finance from myside as well- okay?

        cindy: k bye

        That chat session lasted 24 minutes.  Here is the 2nd chat session that YES lasted for over 3 HOURS!!!!!


        Chat start time Sep 27, 2011 6:20:58 PM EST
        Chat end time Sep 27, 2011 9:24:33 PM EST
        Duration (actual chatting time) 03:03:34
        Operator Paul
        Chat Transcript
        info: Please wait for a site operator to respond.
        info: You are now chatting with 'Paul'
        cindy: paul has finance been in today?

        Paul: yes

        cindy: kris was supposed to email this this am and I did also

        cindy: i have not heard anything back regarding my situation

        Paul: They are very busy

        Paul: they will get to your case

        cindy: i had 2 500 withdrawls and 1 400. i reversed 100 yesterday from the 400 one

        cindy: leaving 2 500 and 1 300 and now my 300 one has been cancelled like it never existed

        cindy: i want it back and was wondering if they have noted my account regarding the error?

        Paul: i will check

        cindy: tyvm

        cindy: sad thing is i was going to do a reversal today of 100 on the 300 withdrawal when i noticed it was gone. and if withdrawals are being cancelled after you do a parcial reversal i'm not going to touch my other two withdrawls

        cindy: i just checked my game activity and it looks like the 300 withdrawal was reversed/cancelled about 3-4 minutes AFTER i was done playing early this a.m. There is no gaming activity after that until i logged in today and played my free 50 chip. so i could not have cancelled my withdrawal

        Paul: just checking now

        cindy: ty sorry i keep talking but this has been on my mind all day long

        info: Your chat transcript will be sent to xxxxxxxxx at the end of your chat.

        cindy: sorry just making sure you are still there?

        cindy: hello

        cindy: ?????

        Paul: im in your account searching

        Paul: sorry its taking so long

        cindy: cool

        cindy: yeah now i can't login for anything...for fun or real

        cindy: i'm just letting you know i am still here

        cindy: any news yet Paul?

        Paul: it all seems in order

        Paul: i can see when you looged in

        Paul: and when you played

        cindy: So when will it be back in my withdrawl or my account so I can withdrawl it

        cindy: its still showing cancelled and this is very disturbing to me

        cindy: can you not just put the 300 back into my account and i will resumbit my withdrawal?

        cindy: I don't like having my money missing and i have much respect for your casino...it is my fav!

        Paul: the $300 was reversed/cancelled at 00.38 on 27/09/11

        Paul: correct?

        cindy: yes

        cindy: but i ONLY reversed the whole 400 at 11:00on the 27th and kept 100 in my account and did a withdrawal for 300 and all seemed well, so i thought

        Paul: i am looking at all th plays you mad since the,

        Paul: no on the 26th

        cindy: correct and there is no way i played the other 300. i only played the 100 and the free chip i was granted by LCB forum

        cindy: sorry i meant the 26th when i said the 27th

        cindy: it was late in the night

        Paul: im looking at the plays from 00.38

        Paul: your balance was $300

        Paul: then you did a spin for 30c

        Paul: then  3.75

        Paul: 3.75

        Paul: about 10 spins

        Paul: then you be 7.50 twice\then 11.25

        Paul: its alll on record
        cindy: the last play i show in my history was at 38:21 am until i claimed my free 50 code this morning

        cindy: and that was for .30 c

        cindy: now with the 100 i reversed i got up to 400 something and that is when i was betting larger amounts

        cindy: but when i was broke i logged off and then logged back on this am

        cindy: my last play was 38:21 am for .30c and then the next playing on my account was 9 something this morning

        Paul: 38:21?????

        cindy: thats what it says

        Paul: You mean 12.38?

        cindy: i guess but it doesn't have the 12 in front

        Paul: ok, i can see all the plays you made since the reversal

        Paul: i can see you made the reversal at 12.38

        Paul: and your balance was zero

        Paul: the your balance ws $300

        Paul: and you played on

        cindy: no i didn't

        Paul: is it possible someone had access to your computer

        cindy: i had a 400 withdreawl that i reversed and kept 100 in my and that is what i played on. as soon as i did the reversal i resubmitted the 300 withdrawal and it showed as logged

        cindy: no no that is impossible

        cindy: there is no playtime for 300

        Paul: ok, i see that 400

        cindy: i did not cancel my withdrawal

        Paul: yes

        Paul: you canceled at 12.38 am this miorning $300 and played it

        cindy: i cancelled 400, kept 100 in my account and immidialy withdrew teh 300

        Paul: yes

        cindy: if that is the case than wehreer is the play history?????

        Paul: then canceled the $300

        cindy: no i didn't

        Paul: i have it

        cindy: please show me

        cindy: because like i said my activity stopped after i hit zero until this am when i cliamed my 50 free chip

        Paul: i will have to get my manager to email it to you

        cindy: but why is it now showing up on my side?

        cindy: under history

        Paul: you played moonlight mystry game

        cindy: when?

        Paul: then scary rich

        Paul: 00.38 am

        Paul: and you lost it at 01.18am

        Paul: then claimed the $50

        Paul: at 8.43am

        cindy: in my history the last think from early this am was moonlight mystery at 12:38 and then I ddin't play again until 9:05 this morning

        cindy: at12:38:54 is when the reversal happened and i did not do it

        cindy: i last played at 12:38:21, lost and logged out

        Paul: my records show different

        cindy: there is no more play under my history until 9 something when i played my free chip

        Paul: ok

        cindy: how the heck can your records show different we are both on the same history

        Paul: maybe its not showing all your [;ays in your history

        Paul: i can see them from my end

        cindy: i sware i did not reverse my 300 and i maybe you guys did it

        Paul: i will have my manager check this out

        cindy: please do asap because i know what my casino records show and i know what i did and didn't do

        cindy: this is very frustrating

        Paul: we can check exactly the location of the computer(via ip address) of where the plays took place

        Paul: its not a problem

        cindy: please do...no one has my account info and i don't play on other computers other than my own

        Paul: yes

        Paul: but the records show you did play- we can check the ip address and then ban that ip address

        cindy: is a manager available now by phone

        cindy: this is crazy

        Paul: you can speak to me, i am the supervisor

        Paul: 18774411793

        cindy: can yhou please send me the playthrough now becaue i just copied mine and like i said it doesn't match what you are saying...when earlier you said yes, everything seemed to be in order

        Paul: would you like to call?

        Paul: or would like me to call you

        cindy: i don't think anything will be acomplished because i am very angery right now and have been typing for almost 2 hours now

        cindy: on my side the last time i played was when i lost and then i claimed my cindy special for 50 and when i claimed that...that is where my game history starts again

        cindy: if you are saying i played again then what were the times, etc. casue like i said it is not showing up on my side

        Paul: ok

        Paul: from 00.38 til 01.18 am

        Paul: that is when the $300 was played and lost

        Paul: for some reason, it is not showing inn your history

        Paul: i can see the games, amount bet and the play id

        Paul: each spin has a seperate id attached

        Paul: i can see it in your history on my side

        cindy: i understand all of that but how acan all of a sudden money is missing and for some reason this is the ONLY play transactoins I can not see

        cindy: every other transaction shows up just fine except the one in question

        Paul: i will open an investigation case with the tech and finance team

        Paul: if you are questioning transactions that were played on your account, we need to refer this to the relevant teams

        Paul: ok

        cindy: please please do, i am a very loyal player and i am an honest person. like i said, after i lost my free 50 today i wanted to reverse the 300 and play with 100 and reverse 200 and that is when i noticed it was no where to be found

        cindy: k

        cindy: now i am afraid if i reverse part of my 500 it will all of a sudden disapear

        cindy: *sorry i meant not reverse 200, withdraw 200

        Paul: like i said before, we will automatically ban (for fraud reasons) the ip address from which these play spins were made

        cindy: if that is the case where does that leave me and my money

        Paul: if these plays were done from a computer in your home (with the same ip address as you) your account will be frozen tooo

        cindy: i only have one computer

        Paul: ok

        Paul: so if it was played from your computer

        cindy: no one touches the casino except for me

        Paul: and if you are sure you never played......you should be fine

        Paul: bhut be sure!

        cindy: I sware on my life i did not play

        Paul: but be sure!

        cindy: i know for a fact i did not play the 300 only 100 of the 400

        Paul: i dont need promises......technology these days tells all

        cindy: how long does this take?

        cindy: and can you tell me the status of my other two withdrawals?

        Paul: sure, one moment

        cindy: and will they be sent out at the same time or seperate and will it be one a week?

        Paul: like you said- you have 2 x $500 pending

        Paul: the finance department will know the details of what and when you get your transfer

        cindy: how long for an investigation?

        Paul: usually 5 working days

        cindy: serious? this is crazy

        cindy: thank you for your time...i am really wore out from chatting about this for hours now so i am going to go

        cindy: thank you for your help paul

        cindy: can you please also email me what you show as my play history that shows me blowing 300 bucks?

        Paul: i will have my manager do that tomorrow

        cindy: tyvm paul

        cindy: take care and have a good night

        Paul: you too

        cindy: ok bye

        Paul: bye

        info: Your chat transcript will be xxxxxxxxxxxx at the end of your chat.

        Below you will find three screenshots (please Daniel, LCB and LCB member forgive the name I named the file I was frustrated and I tried to rename them this morning but it gave me a warning it may mess up the extension and I have to keep my proof.

        First screen shot shows:  My game history:  The last game I played was Moonlight Mystery for .30 and that was on the early morning of the 27th and the time shows 0:38:21 AM which is 12:38 and 21 seconds.  My next game history starts at 9:05:17 AM for Midnight Mystery at a .60 bet on the morning of the 27th.  That was with the free LCB 50 cashback.

        The second screen shot shows I did my reversal for $400 on the 26th (even though it says yesterday) at 11:00:35 PM.  AGAIN, after reversing the $400 I left only $100 in my casino account to play with and immidiatley re-entered my banking information and withdrew the $300.  When I lost my $100.00 I was done playing and logged off and my game history proves I logged off at 12:38:21 AM.  BUT the screenshot showing the $300 reversal was done at 0:38:45 AM on the 27th which is 12:38 and 45 seconds.  I did not reverse the $300 and there is no proof I played it in my history as you can see from my screen shots. 

        Daniel, Zuga or anyone I would appreciate any help with this matter.  I have all the proof I believe I need to prove this.  Actually after I logged off the night/morning in question I tried to log into my Slotocash account and couldn't and then I played for a while at Betphoenix with FREE/FUN money.  I don't know if they have my computer address showing I was there or not.  I want my $300 bucks put back into my account because like I said there is no proof I played or cancelled the withdraw.  I can't see how Paul can say he can see something that I can't.  Both my gaming history/deposits/withdrawals, etc should match the casinos side or that means there is an error on the casinos part.  Any help is appreciated. 

        Daniel, you know I have mad respect for you and as you can see from this forum I have deposited thousands at your casinos.  This is the first problem I have encountered and it really bothers me plus to me on chat for more than 4 hours!!!  What the heck.  I think I should be paid an hourly wage for that time lol.  Anyone please help!

        Cindy
        cnolley
        • Fed reversal
        • Fucked up proof gc
        • Gc history
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        Hi bonusroundplease,

        I'll check it out. As you know, all logs are saved (and i assume the do match between what you see and they see), so we will get to the bottom of this.

        Unfortunately, I'm away and will be back in 3 days, so I'll pass this to them and then get updated when i get back.

        I would suggest for you not to play on your account for this time, not to add more stats/logs/etc....

        Best regards,
        Daniel
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        Thanks Daniel for such a quick response!  I too agree that my casino software player logs and the casinos play logs should match.  If not it has to be an error on the casinos side.  I just assumed they cancelled my withdrawal.  I will await your response.  It's just very frustrating thinking you may have just lost 300 bucks that you worked very hard to win.  Thanks Daniel!
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        • Hero Member718
        • last active 16 days ago
        Daniel, I sent you a PM yesterday regarding a cash out with Slots Jungle that I have in process, wanting to give you a heads up because of my ongoing problems getting cashouts processed for over $500 without hassles.  I haven't heard back from you and would really appreciate a note just to let me know if you've had a chance to correspond with finance about this.  I'm not quite sure I understand your role for us, since you made it clear you are NOT an employee of these casinos, so if I am bothering you about these problems and should not be, please advise!  This is a $3000 withdrawal we're talking about here and I really don't have much confidence in Slots Jungle's finance dept after the last 2 attempts to withdraw winnings over $500 - $600!  I also cc'd an email to you that I sent to finance, asking them to assure me there would be NO problems receiving my entire winnings in ONE PAYMENT but they have yet to respond to me...poor customer service there I'm afraid, every time I try to get answers.  PLEASE help restore my confidence in Slots Jungle because I am definately questioning why they rate so highly here on recommended casinos when many of us are having such difficulties in cashing out (large sums).  Thank you in advance Daniel.  username: munrabc

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