ZigZag777 | ArgoCasino | IviCasino | EgoCasino | Explosino Support and Complaints Thread

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  • Hello everyone!

    My name is Sergiu - the official representative from ArgoCasino and ZigZag777 Casino
    Feel free to contact me for feedback or in case you encounter any issues at our casinos.

    We have the biggest platfroms already integrated to provide our players an amazing experience. NetEnt, Microgaming (QuickFire), Pragmatic Play, ELK, 1x2 Gaming, Lighting Box, NextGen, DC Comics are just a few of them as we are adding new providers and games every week! You can enjoy our huge collection of slots and live casino games on both of our brands!

    We provide a lot of popular payment systems like Bank Cards, Paypal, Skrill, Neteller, Webmoney, Epayments, Qiwi and Yandex wallets. We are also working on integrate Bitcoin Payments now. Withdrawals are made within 48 hours but usually a lot faster.

    Our bonus offers:
    100% on your first deposit + up to 100 freespins (wager x40)
    40-60% on next deposits.
    • Cashback on all losses: 10-15%
    • Loyalty Program! 

    Best Regards,
    ArgoCasino and ZigZag777 Casino

    Updated 16th November 2018 - IviCasino has been added to the LCB list
    Updated 4th February 2020 - Ego Casino has been added to the LCB list
    Updated 17th August 2020 - Explosino has been added to the LCB lists

  • Hi Sergiu,

    Welcome to our forum. We are happy you have joined. Good luck and hope you'll enjoy here with all of us. 

    smiley whistle

  • Warm welcome Sergiu wink

  • Welcome Sergiu smiley

  • Hello and welcome to LCBsmiley

  • Welcome Sergiu!

  • Hey everyone!

    Thank you a lot for the warm welcome!
    Please don't hesitate to leave any feedback or questions here!



  • Thank you a lot, @Lily!!

  • Welcome to LCB forum Sergiu.. hope there will be plenty of bonus for us.. LOL

  • Hey @k3ndi!

    There's gonna be a lot, no worries about that. I got a nice retention team backing me up so I am sure you'll find something tasty on ZigZag777 and ArgoCasino ;)

  • Habt ihr auch alle eure 20 freispiele, Willkommensbonus ohne Einzahlung, nicht bekommen?

  • Liebe NATASA Przepiora,

    Bitte geben Sie mir Ihre Login-Name oder kontaktieren Sie den Live Chat mit Promocode, um "No Deposit Bonus" zu erhalten.

  • SCAM ALERT*****HANDS DOWN  THE WORST ONLINE CASINO STRAIGHT UP STOLE MY DEPOSIT WOULDNT ANSWER A SINGLE QUESTION CLEARLY GAVE ME THE RUN AROUND REPEATEDLY . SWEAR THEIR LIVE CHAT IS A BUNCH OF BOTS.. DO NOT GO HERE!!!*****

  • Hi Willow Miller,

    Could you please explained what happened so we can try to help you. We also need your casino username so we can notify the casino and ask them to look into your account. 

  • Dear Willow,

    We would like to inform you that since Cubits platform has specific transaction system, some deposits can be arrived with the delays. The speed of a deposit processing depends on the some factors, as commission percent that you selected at the deposit moment, the server load and amount of confirmations. All requests regarding the financial part, including the deposit delays requests are processed from 11 AM to 11 PM GMT +2 in order of users queue, in accordance with scheduled working time of Financial Dept.
    Since your request has been provided in non-scheduled time, in accordance with the instructions, chat-operator has submitted your request to Financial and IT Dept, then it arrived in user queue. According to our data, your request has been successfully processed, deposit has been credited on your account. Thank you for your patience and understanding.

    Kind regards,
    ZigZag777 Manager.

  • @Willow Miller - please let us know once you get your money. 

  • At the first look this casino looked good. I've never made mistakes like this before...
    Situation - I was born in Netherlands but I'm living in Poland at the moment. I entered at registration my home country - i think this was the problem. When i came in chat to receive my bonus, they told me that is forbbiden to play, because I'm from Netherlands! But I'm from  Poland!!! And then they said that they SEE that I'm located in Netherlands! See where? In my profile? Then they asked me to provide my ID, but I'm absolutely don't get for what. And then when I asked why should i provide ID they repeated about restriction from uusers located at Netherlands terriotries... I wrote to support email about this, and just asked one single question in chat - when they will answer me on email because chat agents don't read nothing from you saing - they said that you should provide your request to support email *facepalm*. And then "as we said before - you are restricted to play in our casino, your account is closed permanently". I never seen so bad support in whole life. They even don't read what you write - just like robots. Rude robots. I regret that i haven't saved chat transcription. I saw good reviews about Argo Casino, but this situation is absolutely terrifying and dissapointing. I hope that management of Argo will do something to their absolutely incompetent customer support service.



    Update: they answered on my email that i can play but i need to prove my location with photo of bill. I will do that and sincerely hope that all will be good further and they will prosecute this agent, which don't understand what he says. 

  • Dear mikolajglinski123,

    Thank you for contacting us.Taking into consideration the information you have provided so far, your account at Argo Casino will be unblocked upon providing the copies of documents that may confirm country of your residence. We much appreciate your loyalty and your understanding. Please feel free to contact us in case of any additional questions.

    Regards,
    Argo Casino Manager

  • I was disconnected from the loyalty program and all bonuses. Why?

  • Bomb wrote:

    I was disconnected from the loyalty program and all bonuses. Why?

    Please provide us with your casino username so we can contact the casino and ask to look into your account. 

  • Hello

    Why dont payouts my winners?Me wait 10days...emails not reply.

    bye

  • Hi samatto, 

    Please private message me your casino username and specify which casino you are referring to so that we can assist. 

  • Hi samatto,

    Thank you for providing your account details. The Casino Rep has been notified. Please keep an eye on this thread for the updates. 

  • Hi samatto,

    We've received a response from the casino that their relevant department is looking into your case.
    Keep you posted. 

  • Dear Samatto,

    Your withdrawal has been already processed last Tuesday. Please confirm the funds receipt.

    Best Regards,

    Argo Casino Manager

  • Ok

    All ok very thx help.

    regards

  • Hi,

    Its been 18 days ago 25-06-2019 when  I made a big win of euro 44.000,—.at AGRO Casino.  I also made a withdrawl request on that day of 3 times Euro 500 which is the max request, this in order to collect the whole win of 43500 euro’s. Win is done with with real deposited money and no bonus money. Since then I’ve only received €2000 so far. Up until today I really have given the casino the benefit of the doubt, until I got told a number of reasons and different excuses as to why withdrawls are not going faster. First 5 days only 1 payment of Euro  500, the other were still hanging an are still not processed. The Casino Support team tell me they can’t access the info as it’s within the finance department, then they told me there was a problem with Neteller even though I had received the first payment of euro 500 just minutes  before on neteller account  , then I got told there where delays at processing side which are causing delays(???)  ok! But offer an alternative, but they are not looking for a solution, they are telling a non excisting problem or excuse to delay the payments.  They give the customer extra work to but extra time and a solution which is more expensive for the customer and is not the solution for the problem, because the create the problem or more they are the problem theiself. Why should customer do things when their OWN proces is so they say is not in order? Or why give an alternative if one option is the problem.

    lI got asked to make a virtual netteler account  so I could withdrawal via VISA/netteler account for “quicker processing ( not telling me that each withdrawl i make at agro that they deposite from my winnigs to neteller is costing me 4% ). Instead of my bank account or Skrill where i made my deposites  with is Free? Why am i paying for their so called problem?  But ok if its faster as they alsay iT is then ok. Since i have this virtual account, ARGO Casino  only did  3 payments  in 10 days after i created the account. And this week i even had no payment from them. So faster payment? No iT is not quicker or better.

    After contacting the support team again they told me the same excuses again and  then I got told everything is in check it’s just a matter of it being my turn in the queue, to which I explained that if that was the case what is changed in the last 17 days? They where not able to tell me and i think they dont want to tell me because of what i think they are doing which is called delaying!!

    Not even their owm payment of the maximum withdrawl of 3000 a week is beeing paid or after a delay, which can happen, they solved iT by depositing extra to meet up this maximum? 

      Customer Support team are lovely but it seems like their job consists of covering up for a team who aren’t doing their job or maybe just don’t have the funds to pay or have thoughts that delay Will push the player to juse iT wins in the future.

    Every time I make a point about their incorrect ‘reasons’ I get the standard “I can ensure you the Finance Dept. is doing everything to process your withdrawal request as soon as possible” response.

    It’s a real shame because I was so so so excited to have won this large amount of money now I’m filled anger and frustration

    They also dont offer alternatifs to withdrawl and any other answer as we do the best i can. 

    When i made a smaller withdrawl at same casino 5 weeks back they offered me to pay iT on my skrill account. This while i deposited iT from bank account. Also waiting long and then they said that winnings must go to the source where its deposited with? And after this iT was aranged in 5 minutes! Why not in this case?

    its also much cheaper then this way via neteller and faster!!

    IN this case iT was and is  the wish of casino that the withdrawl must go via neteller while iT came from Skrill.Shoot me!!! They are changing their OWN rules when it suits them. Customer is not important!!!

    if there is a problem ( which is not really there, but ok) give another possibility to the customer. They did offer me skrill once  before, when i withdrawl a smaller amount.

     The same excuses are told as they do now, but then offered me another withdrawl  possibilit. But now its nothing then same old excuses to delay this proces.

    So far really bad thoughts about this ARGO casino!!!

    I send an e-mail once again and hope for a reaction or quick payment. The last is wishfull thinking from me that Argo will handle this,  as a good Casino should handle this matter on a proffesional way. 

    I once win 24000 at luckeydays casino and the next day when i woke up iT was allready on my bank account. Thats the way iT should go.

    But how to handle or can Anyone particapate in getting this done the proffesional way ( the wat iT should go)?

    thanks

  • Hi PLUKKIE,

    Please private message me your casino username and we will ask the Casino Rep to look into your case. 

  • Dear PLUKKIE,

    We are doing our best to proceed your withdrawals accourding to schedule. At the moment we may keep processing per schedule if withdrawals are submitted to bank card. If payments are to Skrill or Neteller then delays may occur.
    Our Financial Department has processed 2 transactions yesterday to your bank card.
    Please submit the next withdrawals to your bank card and we will keep processing the withdrawals according schedule.
    The next transaction will be processed tomorrow.

    Best Regards,
    ArgoCasino

  • Hi I have been playing at zigzag for a long time and successfully withdrawn on a few occasions but this time round doesn't matter what I do my withdrawals aren't processing, they keep telling my my bank is not accepting payments it's bull*hit I'm withdrawing to visa, mastercard or skrill all of which have been verified. My account and verification is up to date and they ask me to withdraw to an old mastercard I no longer have, if it didn't work to my current cards that I've deposited with, why would that think it would work to an oldastercard number, then they asked me to create and withdraw to a virtual card through skrill and I can't work out how to do that there's nothing in my skrill account about virtual cards, I tried.creating an eco payz account and that thing is bloody useless as well, this has been going on for a mo Th now and I've had enough my account with zigzag is bakertiff please help me

  • Sorry to hear about your experience, bakertiff25. The casino rep will be notified. 

  • The withdrawals to your VISA and MasterCard have been rejected by bank. The withdrawals may be processed to a Skrill wallet or a Virtual MasterCard. We do apologize for the inconvenience and do our best to process withdrawal asap.

  • I have a skrill wallet but not sure what to do to withdraw to it, I have put in my skrill user I'd asthe withdrawal account, if not how do I withdraw to skrill can I please have specific instructions including where to find my skrill details within account to withdraw

  • I tried 2 skrill, 1 I put my skrill account number which I processed on 25/7, it is still pending, 2 I put my visa card number and it was cancelled by casino for wrong details

  • bakertiff25 wrote:

    I tried 2 skrill, 1 I put my skrill account number which I processed on 25/7, it is still pending, 2 I put my visa card number and it was cancelled by casino for wrong details

    Thanks for letting us know. We'll notify the casino rep. 

  • Dear bakertiff25,
    To withdraw the funds, you have to specify the correct account number of payment system, otherwise the withdrawals will be denied.
    The withdrawals in question have been already processed.
    Best regards,
    ZigZag777!

  • Hy there

    I had an open Withdraw over 3 Days now and they dont reply anymore or send the Money to my Eco Acc.

    Can anyone help me?Rep here?

    Username CaNna09

  • Fabi84 wrote:

    Hy there

    I had an open Withdraw over 3 Days now and they dont reply anymore or send the Money to my Eco Acc.

    Can anyone help me?Rep here?

    Username CaNna09

    The rep has been notified. Please keep an eye on this topic. 

  • Dear Fabi84,

    The withdrawal has been already processed. Please check your ecoPayz.
    Thank you for your patience and understanding in this matter.
    Best Regards,
    EgoCasino

  • Thanks, casino rep for your reply.

    @Fabi84 please update us as soon as you receive the payment. 

  • Made withdrawal request on 25.December 2020 for 994 euro at Argocasino and every day live help tells me my withdrawal will be processed as soon as possible.

    I even sent them email yesterday that if they not process my withdrawal yesterday (after 10 days of waiting), that I will file a complaint here today and they not even bother to reply.

     

    How can casino that has such high rating get away with delaying withdrawal so long and ignoring to reply to player's email?

     

    Username loganoff79

  • Hi BlueHornet,

    It was probably due to the holiday season and most of the casino staff is taking days off. We'll notify the casino rep about your post. 

  • MelissaN wrote:

    Hi BlueHornet,

    It was probably due to the holiday season and most of the casino staff is taking days off. We'll notify the casino rep about your post. 


    I sent Argocasino support an email after I made post/complaint in this topic yesterday informing them that after 3 emails in 10 days asking about my withdrawal, finally I was forced to file a complaint.

    And around 1 hour later casino rep G-R Affiliates was also here reading my post.

    G-R Affiliates is also online now but still so far not made reply or anybody from Argocasino support still not replied to any of my emails.

    If I not get any reply here or on email from Argocasino in next 4 hours, then I will file complaint on other gambling sites.

    Looks like this will drag for a month or longer.

  • The casino rep was informed so let's wait for his reply. Hope he will provide the answer soon. 

  • Dear BlueHornet,

    The casino rep has just informed us that they are working on your case and that he will update the post as soon as he gets the relevant info. 

    Please keep an eye on this topic. 

  • Dear BlueHornet,

    There are some delays due to holidays season.
    We have escalated the issue to the Finance Department.
    Thank you for your patience and understanding in the matter. We apologize for the inconvenience caused.

    Best Regards. 

  • G-R Affiliates wrote:

    Dear BlueHornet,

    There are some delays due to holidays season.
    We have escalated the issue to the Finance Department.
    Thank you for your patience and understanding in the matter. We apologize for the inconvenience caused.

    Best Regards.

    If other casinos can process withdrawal request within 10 minutes or max 24 hours, then your company seriously lacks profesionalism and credibility to be dealing with player's money.

    Casinos that have goal of being in business for long term and keep players loyal and happy, go to extra mile to process withdrawals even faster that their set timeframe.

    You pay salary to your finance department ON TIME for them to be happy at work and to process withdrawal in timeframe that you yourself wrote on your website which is 1 to 3 business days.

    If your finance department can't do this simple job of paying your players on time, then either fire them or hire more people to do the job.

    Or ask your finance department if they are ok having delayed payment of their salaries because it's holiday season so let's pay your salary 2 weeks later.

    I doubt they will agree or stick with such company.

    Whole point of why I even deposited my money at your casino was due to your high rating and I trusted your casino that when I will request a withdrawal that I will get my money out on time. Not when you feel like it - maybe in 2 weeks or in a month or when holidays will be over.

    When you lose credibility and trust of your players, then you might as well close your casino.

  • Hi BlueHornet,

    You should calm down and be patient, please. The casino rep is checking with their Finance department. He already explained that there were some delays due to the holiday season and he also apologized for the inconvenience caused. They will sort it out, you just need to give them some time. 

  • G-R Affiliates wrote:

    Dear BlueHornet,

    There are some delays due to holidays season.
    We have escalated the issue to the Finance Department.
    Thank you for your patience and understanding in the matter. We apologize for the inconvenience caused.

    Best Regards.

    3 days have passed and withdrawal is still not processed.

    Clearly you have no interest to get my complaint solved fast and satisfactory for both sides.

    If I don't get my money today by 3pm Moscow time, then I will include higher authorities to contact you and start investigating in how you run your business.

    After 14 days since I requested withdrawal and money still not received, I'm sad you force me to do such things to get my money.

  • Hi BlueHornet,

    We emailed the casino rep but I think he is celebrating Christmas and we won't get his reply until Monday but let's see if their support gets back to you. If we have any info we'll keep you posted. 

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