Here is my experience with the support. Please read it, and you will understand, how the things go at Extreme Casino.It happened on Saturday(!) at night.
You are now chatting with 'Simon'
ackosrac: at 22:02:04
Hi! I just registered here
Simon: at 22:02:19
Hi
ackosrac: at 22:02:28
Got a nice bonus, did the playthru and now requested a cashout.
Simon: at 22:02:28
How can I be of assistance
ackosrac: at 22:03:07
Is it neccessary to send any copy of documents to verify myself?
Simon: at 22:03:38
One moment please
Simon: at 22:07:56
Ok sorry for the delay
Simon: at 22:08:40
Could you please just fill out the forms that I will send through to your e-mail xxxxxxx and send back and as soon as we have this we will process your withdrawal
ackosrac: at 22:09:56
Oh, at this time I dont have a printer and a scanner neither
ackosrac: at 22:10:48
I have scanned copy of filled form of another casino. Isn't it working at yours?
Simon: at 22:10:49
I am sorry this is a once of sign of forms and we will not ask for this any other time after we register you skrill account once
ackosrac: at 22:11:26
I know, it is a silly question, but at this time I can't imagine any other solution.
ackosrac: at 22:11:50
And I can send copies of my ID what I also have on my computer.
Simon: at 22:12:40
Copy of Id and print screen of skrill account as well as utility bill if you have
ackosrac: at 22:13:16
Okay.Can you please hold it for a while?It takes about 5 minutes.
Simon: at 22:14:33
ok will wait
Simon: at 22:21:06
Are you still there ?
ackosrac: at 22:21:24
yes, I just collected everything.
Simon: at 22:21:39
Ok
ackosrac: at 22:22:06
Wich e-mail should I send it to?
ackosrac: at 22:22:47
I havent got a mail with the form, just the automatic payout request confirmation e-mail.
Simon: at 22:24:42
one moment
Simon: at 22:26:15
the fax back form has been sent
Simon: at 22:28:16
As soon as I have them I will match all the detail: Moneybooker account your ID to your account and Utility to address you give on your account and will approve you withdrawal
ackosrac: at 22:28:42
I've sent those to you.
Simon: at 22:28:56
One moment to check
Simon: at 22:29:15
Sorry to ask what e-mail have you used
ackosrac: at 22:29:25
I hope it works, but anyway.Thank you very much for your help and your patience.
ackosrac: at 22:29:33
Mine is: xxxxxxxxxxx
ackosrac: at 22:29:42
I replied to your email.
Simon: at 22:30:04
I just got it could you wait for me to approve them
Simon: at 22:33:52
Can I ask why you used diffrent e-mail to the one on your money bookers account
ackosrac: at 22:34:09
The e-mail, what I used to register is a very old one.I got about 10-32 e-mail a day with spamfilter.Sometime I dont check it for days or a week.
ackosrac: at 22:35:33
And I dont want to open every to be sure, that I dont miss any important thing.
Simon: at 22:36:11
no problem one moment please
ackosrac: at 22:36:24
So yyyyyyyyyyyyyy is my personal, I use it just for important accounts (neteller, skrill, a very few casino) and personal mailing.
Simon: at 22:37:25
your withdrawal has been processed
Simon: at 22:37:52
This process is a once off and from know on all needed is a request and your withdrawal will be instant
ackosrac: at 22:38:06
Wow, that was quick, I got it.
ackosrac: at 22:38:13
You are awsome!
Simon: at 22:38:15
Just contact us on livechat and in seconds we process withdrawal
Simon: at 22:38:43
If I can ask please you spread the word on the service
ackosrac: at 22:38:48
Really.The first RTG casino, where I dont have to wait for days.And plus it is weekend.
Simon: at 22:39:05
We are 24 hour a day 7 day a week
Simon: at 22:39:19
you are now up and running and when were you need help we are here
ackosrac: at 22:40:02
Of course.I'm very satisfied and I will share my experience with the LCB community.
Simon: at 22:40:14
Thank you that is all we ask
Simon: at 22:40:43
We are here to help and make your gaming experience as good as possible
ackosrac: at 22:40:53
Thank you again, really.Have a nice evening, good bye now!
ackosrac: at 22:40:59
You do it right
Simon: at 22:41:01
have a nice evening
Simon: at 22:41:07
Good bye
Simon: at 22:41:09
:)
I guess it is absolutely unnecessary to say more, they are highly recommended. Best support I've ever met.
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