CLOSED: Grand Reef $25 no deposit bonus - CA, and NZ only!

Grand Reef Casino $25 no deposit bonus - powered by Playtech

New players only - No US!

Amount: $25

WR: 40x

How to claim the bonus: Sign up from our LINK - the bonus amount will be automatically credited upon successful registration of a Real Account.

Max cashout: $500

ALLOWED Countries: Canada and New Zealand

Restricted games for this bonus: Red Dog, All Video Pokers and All Progressive Games are excluded from wagering requirements.

Bonus expires: 28 February, 2013.

Need to register credit card to claim no deposit?: NO

Min $25 deposit needed in order to cashout winnings

Hi,
could you maybe try to get this promo available in other countries like germany too?
I think they would gain a lot of new players...
Thanks!

Hi jefiboy111,

I chatted to the casino rep. the only problem is that they do not have German support for DE players. So they dont feel they will be able to cater to the German market 100%. That is their reason behind not including German players in on this offer.

Thanks for the quick reply.
Actually I dont see a big problem there, a lot of sites do not offer German support but offer them Bonuses too, if there is English support its even better, i guess almost everyone is able to speak enough english to understand the Mails or chatting with casino reps...
I think those who are not able to speak english wont take this offer, because they are not even able to read the lcb.org pages. if he is able to read your no deposit pages (in english) he probably is good enough for the language 

Hi,I would be happy about a short feedback how they reacted to my facts...
Thanks a lot 

Hi Jefiboy,

The casino reps are away on conference now in London for the IGB awards. They should be back soon, however this will hold them up from responding straight away.

BTW Latest Casino Bonuses won the Best Casino Affiliate Award for 2013!

Hi, alright no hurry
Big Congrats to the Award, you fully deserved it! 

Hi jefiboy111,

I must apologize for only responding to you now. I had responded to Melcb via e-mail, but she suggested that I post a direct response to your enquiry here

Regarding your query, I can assure that I have treated it with the utmost importance, as expansion into new markets is something Grand Reef Casino is obviously very keen on. After discussions with various personnel within the casino management structure, as well as performing some analysis on past data, there, unfortunately, is no strong argument for including Germany, and indeed any other countries besides allowed New Zealand and Canada, in the list of included countries for the no deposit bonus in question.

Whilst what you are saying, that Germans who can speak English are just as likely to play at Grand Reef as any other player, may well be true, the casino’s past data tells another story. We have had well in excess of 100 players from Germany attempting to claim the $25 no deposit bonus. Many of these have attempted multiple times too. And a grand total of 0 players from Germany, coming from this promotion, have made a deposit.

Importantly, German players from other traffic sources convert at a lower rate to the casinowide average. This analysis, along with my personal experience, corroborates casino management’s opinion that, without German-language products and support, success in Germany is very much a matter of luck.

In summary, whilst we are certainly not labelling Germans as unimportant, there simply is not enough evidence to suggest that enabling the abovementioned no deposit bonus for players from Germany would be beneficial to the casino. Although it would result in increased signups - from all over the world, and not only Germany - the fact that Grand Reef Casino only offers its product in English will always be an obstacle to long-term success in these markets.

Kind regards,
Grand Reef Casino

Alright, no Problem,
thanks for this long Explanation, I now see your Reasons and agree that the German Market might not fit too you 
But there is one thing I would like to know: Have the German players, attempting to claim the no Deposit Bonus gotten it? If not that could be a reason for them not to deposit, because for a lot of guys (like me) its important too have some free money to be able to test the Casino and if lucky to cashout too see how long your Payouts take so they can make a picture of the Casino.
That would be it from my side, and thanks again for personally responding to me and giving me very reasonable Arguments

Hi jefiboy111,

It is my pleasure!

To answer your question, the German players have not received the bonus, as they were never eligible for it. Of course, I understand that this would have negatively affected the potential conversion rates, but it was clearly outlined in the terms of promotion that it was only open to new players from New Zealand and Canada.

It's a bit of a Catch-22 situation, it seems, but hopefully, we will be able to welcome German players to our casino via no deposit bonuses and similar soon

Kind regards,
Grand Reef Casino