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Melcb

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    • Panda kiss

      Melcb

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      Smart Live Casino no deposit bonus - Powered by Net Ent and Betsoft

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      Amount: 10 Free spins

      Slot Game: JackHammer 2

      How to claim the bonus: Sign up from our LINK - Free spins are automatically credited in your account within 24hrs. Please make sure you click on the casino tab once logged in.

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      Bonus can be claimed in conjunction with sister casinos no deposit? NO

      *Free spins expire in 3 days after being credited.
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      SmartLiveCasino

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      Hi All,

      Players has already got their Free Spins. Join Smart Live Casino now and enjoy the 10 Free Spins on Jack Hammer 2

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      SmartLiveCasino

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      Hi Zuga,

      Hope you enjoyed your Free Spins

      Smart Live Casino
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      charlotte9122

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      Awful experience with this casino.

      I registered on Thursday. By friday morning they had not appeared so I contacted live chat. A friendly representative told me that spins are added after 24 hours on new accounts. I waited 24 hours and nothing was added. I went back to live chat and they said they had spoke to promotions and it will be applied within 1 hour. It had not appeared.

      I contacted live chat again and they said there was nothing that they could do and I must email support. They were very unhelpful and would not even look into my account like the previous representative did. So I have emailed to no response.

      Went back to live chat this morning and they said they will not be active sometime on Monday (4 days after sign up). I doubt that when I log in monday there will be any spins there.

      No one seemed to want to help on live chat. Considering I am a new player you think they would do more to try and build a good customer service reputation.

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      Melcb

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      charlotte9122 wrote:

      Awful experience with this casino.

      I registered on Thursday. By friday morning they had not appeared so I contacted live chat. A friendly representative told me that spins are added after 24 hours on new accounts. I waited 24 hours and nothing was added. I went back to live chat and they said they had spoke to promotions and it will be applied within 1 hour. It had not appeared.

      I contacted live chat again and they said there was nothing that they could do and I must email support. They were very unhelpful and would not even look into my account like the previous representative did. So I have emailed to no response.

      Went back to live chat this morning and they said they will not be active sometime on Monday (4 days after sign up). I doubt that when I log in monday there will be any spins there.

      No one seemed to want to help on live chat. Considering I am a new player you think they would do more to try and build a good customer service reputation.




      Hmmm doesnt sound like a good experience at all charlotte9122. Please PM me your username and I will send the rep a email to check your account.
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      asad89

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      quick question from the rep, i joined from the LCB link, waited 24 hours never got the free spins, after a week live help promised they will be credited within 24 hours definitely. Never got them,

      After 3 days went to live help asked them why haven't they been credited the agent just didnt reply for 5-10 mins and i gave up and left the chat.

      Got on the live help again asked the question the agent didn't reply for 5 mins as soon as i was about to close the chat i get a reply
      'No free spins for you' promotion is finished

      Now I dont mind the promotion finishing and me not getting the free spins but the manner I was handled would make sure I never waste my money at your casino as I only play mostly for fun with deposits of 30-50 pounds and nothing big and I doubt I would have any fun with such customer service.

      I am a customer assistant in retailing myself and we are told no matter what the customer says you nod and smile and mine was just a question and they weren't being honest at first and then ignorant and then outright rude.
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      Melcb

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      asad89 wrote:

      quick question from the rep, i joined from the LCB link, waited 24 hours never got the free spins, after a week live help promised they will be credited within 24 hours definitely. Never got them,

      After 3 days went to live help asked them why haven't they been credited the agent just didnt reply for 5-10 mins and i gave up and left the chat.

      Got on the live help again asked the question the agent didn't reply for 5 mins as soon as i was about to close the chat i get a reply
      'No free spins for you' promotion is finished

      Now I dont mind the promotion finishing and me not getting the free spins but the manner I was handled would make sure I never waste my money at your casino as I only play mostly for fun with deposits of 30-50 pounds and nothing big and I doubt I would have any fun with such customer service.

      I am a customer assistant in retailing myself and we are told no matter what the customer says you nod and smile and mine was just a question and they weren't being honest at first and then ignorant and then outright rude.



      Definitely doesnt sound like a good customer experience.

      When you logged in did you click on the casino tab at all?
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      asad89

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      yes mel I did

      But what i dont understand it it took them a month in total and a false promise and then rude customer service to tell me promotion has ended

      If they had said that in the start or in a nice way like most other casino's do I wouldn't be bothered to write a whole paragraph here just for spins worth 2.5 quid

      And honestly I was looking for a new casino to try that day and I ended up depositing at Boyle casino which turned out great for me and made a nice profit of 2k

      But if they had not been rude i would have tried them and could have lost 50 quid that i deposited at boyle.

      This is no way to attract new business as the quicker the businesses grow they fall even quicker, think recession.

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      Melcb

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      Very true asad89. The first point of contact with a brand is so important! And because they didnt treat you the way you should of they lost a great customer.

      I have forwarded your feedback to the rep - hopefully he can have a chat with support and tell them to get their act straight.

      This promo should also not be expired - I will double check with the rep.
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      asad89

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      Thanks Mel
      I sent the rep a PM as well to see what he says
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      Hi Asad89

      I am sorry hear that you had a bad experience with Smart Live Casino.

      I would like to inform you that your free spins have been added into your account after you complete their registrations. However 10 free spins are expired after 3 days they have been credited and that’s why you couldn’t receive your free spins.

      I have checked your account to find out that you logged in to our system 6 days after you completed your registration. Please accept our apology that we haven’t mentioned this in our terms and conditions clearly.
      On regarding to customer services experience, I would like to inform you that all our customer service members have been informed about free spins and normally free spins are credited into players account within the next day.  That’s why you have been informed in that way by one of our customer service agent. I can assure you that we will correct this with our team members and this issue won’t happen again

      I will be credited those Free spins into your account now. Please accept our apologize for the confusion once again

      Regards
      Smart Live Affiliates
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