CLOSED: Topaze Casino $10 no deposit bonus - US OK!

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Last post ago over 4 years by ChuckJane888
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Melcb

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    • Panda kiss

      Melcb

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      Thanks for this post from:

      • 9s1jj83
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      New Topaze Casino powered by Top Game

      New players only!  US OK NO new USA players from 1st July 2013.

      Amount: $10

      How do players claim the bonus: Sign up from our link and the bonus should be automatic however if not then contact support.

      Please make sure to complete your registration profile in order to get the bonus.

      Max cash out: $150

      Restricted Countries: Poland, Nigeria, Costa Rica, Israel and Denmark

      Restricted games: Blackjack, video poker, progressive slots and Roulette.

      Min $25 deposit needed in order to cashout winnings
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      greytbig

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      I signed up here last night. Bonus was not automatic. I used LCB's link, created account, completed my profile, and the live rep said NO   NO   NO! Would not give me the $10 bonus. She said there were "no freebies out right now". I told her where I saw it (LCB) but that made no difference to her either. In case you need it, my acct is TPZ1499679. Thank you.
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      Melcb

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      I will check for you greytbig
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      greytbig

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      Hi Melcb! Did you happen to find anything out from Topaze? I don't see any other posts here, which tells me that no one else ran into problems there.....?????
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      Melcb

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      they had a look at your account and say you are not linked to LCB, which means the bonus would not be credited. Make sure to have your cookies enabled and then clear your pc's cookies before signing up.
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      Turtleshell

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      Hi Mel

      Can you please look into this for me theyare saying the wagering is 99* and not 75* for the free $10 ND.  They will not honour my winnings of $150 just now.  Here is the transcript:

      shellscasino 22:19:22
      hi
      Support 22:19:22
      Thanks for contacting us! A support rep will be with you shortly.
      Sean2 22:21:52
      hello how are you today?
      shellscasino 22:22:03
      ok thnks
      Sean2 22:22:15
      great
      Sean2 22:22:20
      how can I assist you today?
      shellscasino 22:22:53
      How do I transfer my wagered frm bonus to real cash so I can withdraw?
      Sean2 22:24:07
      the free bonus is cashable up to $150
      Sean2 22:24:24
      but you still have about 220 left to wager
      shellscasino 22:25:00
      No it says inmy account I ahave made baets of $750.40
      Sean2 22:25:25
      the wagering on the free bonus is 99x
      shellscasino 22:25:34
      It is 75*
      Sean2 22:26:05
      sorry no it is 99x
      shellscasino 22:26:47
      I will speak to my rep at LCB to confirm and complain they state its 75 and thats coming from you're own site
      Sean2 22:27:31
      I'm sorry it was a preloaded bonus, not sure why you were told 75x
      shellscasino 22:27:39
      http://www.latestcasinobonuses.com/casinos/topaze-casino.html
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      Turtleshell

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      Update Mel:

      From what I'm seeing at that link it looks like it says the 75x bonus is not cashbable? it keeps flashing so I'm not sure I"m seeing it correctly
      shellscasino 22:32:43
      It is cashable, max cashout is $150 from the bonus of ND.  I will speak with the rep at the site and try get this sorted out.
      shellscasino 22:34:22
      Unlessyou're manager is available to speak with just now.
      shellscasino 22:34:39
      All I have to do is deposit $25 to be able to withdraw my winnings
      Sean2 22:35:17
      that is correct but it shows on my end that the bonus is 99x wagering, please email our support team, support@topazeonline.com and they can help you out

      Can you please sort this out? I signed up through LCB so I should be able to claim my $150 no problems? Sorry for hassling you with this, but they seem to listen to you guys more than the consumers themselves.

      Thank you
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      Turtleshell

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      Sorry just in case:

      Account ID: TPZ1508833
      Alias: shellscasino
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      Melcb

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      Ok I will email the casino rep and have her look into it. Im not sure what the original wagering is, since I dont see it in my original post, i will check on this too.
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      Turtleshell

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      Thanks Mel

      I emailed them as well lastnight anyway just in case.  So I will try keep up to date.  In the link where you click to see the WR it states 75* for Slots

      I appreciate it
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      Mission146

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      15:1 is an excellent permitted withdrawal amount on a free chip.  I shall make my attempt tomorrow.
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      Mission146

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      I guess I'm not going to make my attempt.  It's just a matter of personal preference, and completely unrelated to Topaze, but I don't like having to download anything.
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      Turtleshell

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      H Mel any update?  I have emailed and still not heard anything back, its been days now
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      Melcb

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      Turtleshell wrote:

      H Mel any update?  I have emailed and still not heard anything back, its been days now


      I have been told that the wagering is 75x and you should be able to cash out.
      If you still have trouble let me know.
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      Turtleshell

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      Hi Mel - been in touch had to send verification details - still awaiting confirmation from them that all is ok so I can deposit and withdraw - thank you.

      Just on another note some of the support are terrible at these casinos and very uninformed, been noticing this

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