anyone heard of first royal casino . biz???

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    Last post ago over 9 years by trace
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      • No avatar normal
        • Started by
          Sr.Newbie
          33
        • last active almost 8 years ago
        ive just had a big win and have a bad feeling about this casino, hard to find any terms and conditions etc on their site  :-\
      • Josh2
        • Replied by
          admin
          853
        • last active 2 hrs ago
        I havnt of this .biz? casino before but please let us know how you go.
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        • Replied by
          Sr.Newbie
          33
        • last active almost 8 years ago
        i will let you all know, seems a bit suspect to me , they didnt ask for any further validation from me for my withdrawl !! ive emailed them yesterday and im still waiting for a reply
      • Me
        • Replied by
          admin
          6627
        • last active 2 hrs ago
        My advice to you  trace is keep emailing to their support, send all what they ask from you( to verify identity), and be patient.If they dont respond, send it again, again and again. its your money on stake. good luck
      • Me
        • Replied by
          admin
          6627
        • last active 2 hrs ago
        I  have just visited their web site.Their T&C considering sign up bounus are:

        The first purchase bonus is limited to
      • No avatar normal
        • Replied by
          Sr.Newbie
          33
        • last active almost 8 years ago
        thanks, ive always found t and c confusing so maybe you could help , i deposited 20 and got a bonus of 10 , this was my third deposit , when it says wager deposit 15 times or so does this mean that i have to reach $450 or go on to spend 450? , i actually won $4500 on the royal flush and then went on to withdraw 3500 ??
      • Josh2
        • Replied by
          admin
          853
        • last active 2 hrs ago
        Hi trace, if you played video poker and I assume you did because you hit a royal flush then you would have needed to wager $900 (15xb&d)x2 video poker counts for half).

        By wager this mean bet $900 worth win or lose.
      • No avatar normal
        • Replied by
          Sr.Newbie
          33
        • last active almost 8 years ago
        well i guess i did go on to bet $900 or more , so that would mean i am entitled to my win, thanks
      • Me
        • Replied by
          admin
          6627
        • last active 2 hrs ago
        Nice winnings man. Let us know if you get your money.
      • No avatar normal
        • Replied by
          Sr.Newbie
          33
        • last active almost 8 years ago
        update, its now been 6 days since i won that money , their terms state that i have to wait 5 days (it doesnt say 5 working days either), i have emailed them again today asking why i havent recieved any correspondence from them about my win , ive also told them that i wont be depositing any more until i recieve something from them  , just to let you all know as well that it says they have live chat but not once have they been there and thats alot of times as id like to speak with someone about my win!!!!!!!!
      • Me
        • Replied by
          admin
          6627
        • last active 2 hrs ago
        Tough luck trace, but you must be patient, and like i said keep emailing them on regular basis(even if they dont respond).When they state in their T&C that the withdrawal time is some number of days , thay usually have working days in mind.So patience is a must.One more thing, you must consider to have to call their customer support, and try to fix the problem directly speaking with them(even with manager , if necessary). Keep us informed trace....
      • No avatar normal
        • Replied by
          Sr.Newbie
          33
        • last active almost 8 years ago
        hey another update , ive just had an email from fistroyal , they are asking me for authentication re my withdrawl , both sides of my drivers license etc (i have noticed that people on forum sites have a problem with identity theft etc but i have had to do this before with eurogrand and amber coast casinos and have been payed out), i do have concerns though as they didnt reply to my specific emails so before i give them all this info i have asked them for a contact phone number , do you think this is fair? thanks in advance trace
      • Me
        • Replied by
          admin
          6627
        • last active 2 hrs ago
        Is it fair, well thats not the issue here.All casinos reserve the right to ask their players for verification documents.They say they do that only for safety of their players( yea right ), and to prevent the fraud. If you ask me, we are dealing here with double standards, cause they dont ask 4 proof of identity when you deposit, only to be asked when you withdraw money.But  thats their standard procedure, so i advise you to send them all documents they aks you to,cause in that way youll prove you're the rightfull owner.On this matter of not answering your emails, well i had  similar expirience over linesmaker casino,so you have to be patient and to do what ever they ask you to.After all its your money on the line here.And back to your question, is it fair, no its NOT, but what can you do?! 
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      • No avatar normal
        • Replied by
          Sr.Newbie
          33
        • last active almost 8 years ago
        hey! they have offered to call me , which is even better although it doesnt seem to be first royal calling me but virtual exchange. have you had a look at www.firstroyal.biz ? its a flash casino and like i have said its very basic with very little contact options , when they phone ill want my email questions answered as to why they dont reply to me etc
      • No avatar normal
        • Replied by
          Sr.Newbie
          33
        • last active almost 8 years ago
        well firstroyal still havent replied to any of my emails but virtual exchange has sent me an email today saying that my withdrawl will be processed today!! , virtual ex. phoned me and i mentioned that firstroyal are never there on live chat , he says they dont have live chat anymore and said to email them i told him that i was concerned as first royal dont reply to any of my emails either.  apparently my cheque will take about 8 to 10 working days to get here (new zealand) so will  see , its looking genuine but i dont think ill be playing at first royal again because of their lack of support  :-\

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