Crystal Palace Casino Review

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    Last post ago over 9 years by freegbird
    9709 10152306687765088 1236872408 n
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      • 9709 10152306687765088 1236872408 n
        • Started by
          Sr.Newbie
          34
        • last active 17 days ago
        >:(    I've been stewing about this for days.  After being accepted to Crystal Palace and playing for over 4 months.  Won some, but lost it all in the end.  :(    I was up to a nice 15g when I asked live support all the questions about verification of my acct. , was told they don't accept players from my state....WA.   Then I was blocked !  Lost all my comp points.  I signed on at my ex's house and he signed up, they accepted his account.  I then went to live support to ask questions.  Here is the chat log that I enclosed in an email to support:

        To whom it may concern,
         I will cut and paste my recent live chat ......please respond.

        Thank you,
        Please wait for a site operator to respond.
        You are now chatting with 'Sarat'
        Your Issue ID for this chat is LTK91024155969X
        Sarat: how can ih elp you?
        freegbird: I visiting my ex and using his computer with his sign in screen, but I am using my old sign in id
        freegbird: i recently asked about my address
        freegbird: and then was swiftly kicked off, because I wasn't in the right area to play
        freegbird: i lost all my comp points and am wondering why my ex can sign up and play and not me
        freegbird: I've played here for the past 4 months and have deposited quite a bit
        freegbird: can I at least use up my comp points here?
        Sarat: no
        Sarat: you need 100 comp points at least
        Sarat: im sorry you cannot play at our casino
        freegbird: but I'm not even able to play at my house
        Sarat: you cannot play at our casino
        freegbird: that is so totally unfair, when I signed up you accepted me
        Sarat: you live in a state that is banned
        freegbird: you accepted all my money
        Sarat: and it is in both of our best interests that you do not play
        Sarat: im sorry but you need to realise that it is not us. It is your US law
        Sarat: there is nothing more we can do
        freegbird: then why do you still accept players from my state
        Sarat: have a good day
        Sarat: there is nothing more we can do
        Sarat: ty for your time
        Sarat: goodbye
        Chat session has been terminated by the site operator.

        MY Last question was, before I was cut off is


        THEN WHY DO YOU STILL ACCEPT NEW PEOPLE FROM MY STATE ?

        Needless to say, I have not heard from ANYONE there.  CRYSTAL PALACE... BOOHISS
        at least write me back and explain why, why, why.


           

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