Crystal Palace Casino Review

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Last post made 16 years ago by freegbird
freegbird
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  • >:(    I've been stewing about this for days.  After being accepted to Crystal Palace and playing for over 4 months.  Won some, but lost it all in the end.  :(    I was up to a nice 15g when I asked live support all the questions about verification of my acct. , was told they don't accept players from my state....WA.   Then I was blocked !  Lost all my comp points.  I signed on at my ex's house and he signed up, they accepted his account.  I then went to live support to ask questions.  Here is the chat log that I enclosed in an email to support:

    To whom it may concern,
     I will cut and paste my recent live chat ......please respond.

    Thank you,
    Please wait for a site operator to respond.
    You are now chatting with 'Sarat'
    Your Issue ID for this chat is LTK91024155969X
    Sarat: how can ih elp you?
    freegbird: I visiting my ex and using his computer with his sign in screen, but I am using my old sign in id
    freegbird: i recently asked about my address
    freegbird: and then was swiftly kicked off, because I wasn't in the right area to play
    freegbird: i lost all my comp points and am wondering why my ex can sign up and play and not me
    freegbird: I've played here for the past 4 months and have deposited quite a bit
    freegbird: can I at least use up my comp points here?
    Sarat: no
    Sarat: you need 100 comp points at least
    Sarat: im sorry you cannot play at our casino
    freegbird: but I'm not even able to play at my house
    Sarat: you cannot play at our casino
    freegbird: that is so totally unfair, when I signed up you accepted me
    Sarat: you live in a state that is banned
    freegbird: you accepted all my money
    Sarat: and it is in both of our best interests that you do not play
    Sarat: im sorry but you need to realise that it is not us. It is your US law
    Sarat: there is nothing more we can do
    freegbird: then why do you still accept players from my state
    Sarat: have a good day
    Sarat: there is nothing more we can do
    Sarat: ty for your time
    Sarat: goodbye
    Chat session has been terminated by the site operator.

    MY Last question was, before I was cut off is


    THEN WHY DO YOU STILL ACCEPT NEW PEOPLE FROM MY STATE ?

    Needless to say, I have not heard from ANYONE there.  CRYSTAL PALACE... BOOHISS
    at least write me back and explain why, why, why.


       

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