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- Hiya LCB’ers,
I learned something the other day that all I could say was ……..no wayyy!!! Driving in the car with a friend of mine we go to the drive-thru of McDonalds to get something to drink. We place our drink order when my friend casually says…they must use the call center at this location, because she was super friendly.
Trying to process in my mind what she just said I ask her……call center?? She says yep call center. Ok now im really confused…..what do you mean call center? McDonalds has a call center where customer service takes your order from a central location.
Ok maybe it’s just me and I have been living under a rock. I am blown away. I said ….no wayyyyyyyyy!! All this time when I am thinking that the purpose who takes my order is the same person that takes my cash at the window….isnt it??
Some locations have the “Out Source” order taking and some don’t. That would explain why sometimes the service is good at the window and sometimes I have to repeat my order three times before they get it right.
The woman that took our order was very polite and got it the first time! I pull up to the window to pay and I am looking for what I think was this woman who took my order when a man indeed Is at the window! Still In disbelief I ask him…..where is the woman who took our order? He said oh that’s our Call Center!!
I know…….i know it may seem like it does not take much to get me all excited! Did anyone was else know this or am I the only one.
- Yes its true. I work in a restaurant that orders are placed over the phone, and if the phone rings over 5 times its picked up by a "call center". They may live 100 miles away, but it still works. The order is printed out on a ticket machine that beeps every time one comes through. They get paid $3 for every order they place for our location.
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