Once in awhile they will use this tactic

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    Last post ago almost 8 years by megan00
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      • No avatar normal
        • Started by
          Superstar Member
        • last active 3 months ago
        I don't know, maybe it's just my personal experience.  I see that they will use this tactic to get away with or slow your process of paying out or whatever.  I withdrew $77 winning from a free chip at Clubplayer casino and this is the conversation I have with livechat.

        Thank you for using our LiveChat Service. This is 'Nathan'. How can I help you?
        haudaica: hi, would you transfer me to withdrawal department? or if you could help then, no need to transfer
        haudaica: acct at club player
        haudaica: username is haudaica
        Nathan: The withdrawals department is not open on Sundays
        haudaica: oh
        Nathan: What can I do for you?
        haudaica: just have a question about my withdrawal
        haudaica: it's been approved since 2/23/09
        haudaica: usually 2 days it will reach my usemywallet acct, but I still don't have it yet
        Nathan: That withdrawals was actually canceled
        haudaica: why it cancel?
        Nathan: The winnings are removed out of the account
        haudaica: why?
        Nathan: This because the money was earned from a second redeemed freechip.
        haudaica: no sir, that freechip is between deposit
        Nathan: Please note that multiples freechips  in a row are not allowed.
        haudaica: I redeemed that free chip after the deposit
        Nathan: It is not, And our withdrawals department already reviewed the account, Sorry.
        haudaica: thank you

      • Avatar 10718
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          Super Hero
        • last active 7 months ago
        I don't think they should redeem them in the first place.  It gets reviewed while you are redeeming it.
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          Sr. Member
        • last active 7 months ago
        RTG, whats to say
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        • last active almost 8 years ago
        these casinos like coolcat, clubplayer or betroyal are far away from doing serious business. they are just trying to let you deposit, and that by all means. you have won some cash with a free chip? so what, they say. we won`t pay you anyway! I am sick of their lousy escuses.

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