21 grand availble on the 20th 21 n/p

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Last post made 14 years ago by nalgenie
josie46
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  • josie46
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  • hi gang , i just got email from GOLDROCK changing to 21GRAND on WEDthe20th. there will be a 21 n/p on that day only , use the same ID. that you use at gold rock, donot make new( profile) or you will have 2 acounts at same casino . and you could be banned, so remember the 20th.) only, i will be gone on a gam trip , so ill ck it on the 21st. ty josie46  PS. this trip is my birthday presant for the 23rd, ty all gl, josie46

  • Well it's after midnight EST and still don't see the 21 Grand software.  So maybe there having some minor issues?

  • This is the email I got.. I understand you need to send an email for the 21 bonus

    The countdown started!

    From tomorrow on Gold Rock will be 21GrandCasino.
    At 12:00 am EST (17:00 GMT) our new casino 21 GrandCasino will go live!

    Just log into your current account and you will be upgraded automatically.
    No need for a new sign up or any other changes.

    As a loyal customer you are eligible for a special treatment.
    On Wednesday the 20th just us an e-mail to support@21grandcasino.com with the code
    21GC Opening
    and you will receive our exclusive promotions and the 21 free chip!

    Get ready for an exclusive casino treat and prepare yourself for a classy event.

    For further questions and information just send us an e-mail or contact us in our on line chat.

  • Oh I didn't get that much.  Mine just said mine should be credited automatically.

  • Is their a link to the casino.

  • I beleive i saw 12PM EST time... on the 20th, so maybe it's not time yet..but im half alseep lol

  • Guess i'm wrong, i see it as 12AM on this email, but when i logged in thought i saw a pop up that said, 12pm..


  • Is their a link to the casino.





    http://21grandcasino.com/download

    If you already have the Gold Rock casino no need to download. It will upgrade automatically is how I understand it.
  • You are right i spoke to live support and that is what they said 12 am and thank you for the link

    GL all

  • I spoke to live support, talked to Micki who said that due to tech difficulties, it will start at 12pm now.

    again, patients is a virtue!

    jade

  • I just reloaded the software and a popup opened, and it says the software will be upgraded today and at 12PM EST your account will be creditted


  • I just reloaded the software and a popup opened, and it says the software will be upgraded today and at 12PM EST your account will be creditted


    you did not have to reload it.
  • I did. New laptop. wink ty though. And gl to everyone w/the $21 later!

  • OH  grin That what I need  tongue

  • nothing for me sad

  • They didn't updated the casino man...in 30 min will be

  • mine was updated to 21 grand casino,support said u do have to send an email also to get the $21

  • mine updated too....but there are nothing to redeem

  • Please wait for a site operator to respond.

    You are now chatting with 'Linda'

    Linda: Hello.  How may I assist you?

    Gina: hello. my user name is xxxxx. Do you know how long until the $21 is credited?

    Gina: I sent the email w/ 21GC Opening, as instructed

    Gina: I've been holding for 5 minutes now....is anyone home?

    Linda: The bonus will be avaliabe in a couple of hours

    Linda: Launching a new casino is a very complicated task. I appologize for the delay.

    Linda: Sorry for the delay.

    Gina: ok.

    Gina: its fine

  • Mine updated and I sent the code request to support last night and so far no response no anything.........blah


  • The note I received said  between 12 and 1pm EST. I am in EST, and it is not quite 1 yet, so I am going to give it a little more time. 

    Just keep checking it gang....I'm sure it will be there soon.  smiley smiley smiley smiley

                                                                        PMM

  • 21 BUCKS 144X PLAYTHROUGH 50 MAX WITHDRAW YES I AM YELLING

    -FryeeeeDADDDY

  • Whaaat thats crazy.  shocked
    Im just about done with the whole ND/free chip thing.
    I may just play straight up deposits from now on.
    Honestly, sometimes they're more trouble and aggrevation than its worth.

  • I havent recieved it, but is it the same for everyone, has anyone recieved it yet?


  • I havent recieved it, but is it the same for everyone, has anyone recieved it yet?


    Nothing on my end....
  • I am guessing that there's THOUSANDS of people claiming it and that's ALOT of email. Have patience I'm guessing that I'll have to wait till 5pm PSt for mine.

    Time to roll amoke I guess tongue

  • Nothing here yet...

  • I saw the notice of the change last night, and hadn't ever signed up with Gold Rock so downloaded Gold Rock and the cosmetic name change had already been done.  On top of that, there was no place for a new player to open an account- only space to login.

  • I'm guessing this promotion was for depositing players and not ones who came in took the N/D bonus then never played again.  It's 2 PM CST and still haven't see the new bonus hit besides the ones I had last night when I saw the old casino.

  • I sent my email late last night.. I now have my $21 bonus..Check to see if u have yours! :-)

    Says 72X  playthrough (1,512) and $50 max cash out

  • we have to send in an email, it says we need to do nothing.. now it's an email?

  • Is this the email everyone recieved?

    We are proud to announce that this week Gold Rock will become 21 Grand Casino.

    From that moment on you will have more promotions, more game fun, more language support and many more surprises. Last but not least 21 GrandCasino will be able to give you the perfect personal treatment to provide you with the best casino experience possible.

    It will be very easy for you.

    21 GrandCasino goes live on January 20th! On that date existing customers software is automatically upgraded when logging into your current account. You don’t need to do anything differently.

    After January 20th you can claim our very special free bonus of $21 to celebrate our 21 Grand Opening. No new sign up, username or password needed. All your account details stay the same and are kept safe and secure.

    All you need to do is add our new e-mail address support@21grandcasino.com to your safe mail list in order to receive our newest bonuses and promotions.

    Please feel free to ask us any question by mail or in our live chat. Our dedicated and familiar CS team - lead by Julien - will stay at your service at all times, ensuring professional and personal assistance.




    Sincerely,



    Julien D.


    Customer Support Manager



    Support@GoldRockCasino.com


    International: 1-702-799-9954

  • That's the one I got

  • I received the same email, Imagin.ation.  I responded and now will see what happens :'(

  • thank you scootz, i was just confused as to if we need to send in an email or not, i sent one as well


  • I received the same email, Imagin.ation.  I responded and now will see what happens :'(

    I responded last night and haven't gotten a dime...yet.
  • I think we might be waiting for this for awhile! Nothing here...

  • i also sent an email at 12:00 then, i logged back in at 4:30 and the bonus was not in cashier so i asked support how long it would be for the free chip and i had already sent in an email,then support told me it was done ,so i went back to cashier and it was there

  • Mine was in the cashier when I went like 20 mins ago and it lasted like 5 mins. All that waiting for almost nothing. Went faster than tissue paper in a fire. Lol oh well, free is free tongue

  • 'nothing for me' lol, but I went to live chat ---had to hold for almost 30 mins--gave my userid and email & told them I emailed them the code @ 8:20am & still wasn't there. Asked how long it would be. About 3 mins later---he said 'bonus is now in ur acct. enjoy your stay'

    so, yes, contact live support ///they will tc of you.

  • That's why I dislike some of these offers. It's like you bascially have to BEG for the free offer.

    Unlike another casino I'd mention, what they say is what they give and no hassle..

  • I did the email and all but still have to go to chat them I got it.

  • Again this was my email...

    The countdown started!

    From tomorrow on Gold Rock will be 21GrandCasino.
    At 12:00 am EST (17:00 GMT) our new casino 21 GrandCasino will go live!

    Just log into your current account and you will be upgraded automatically.
    No need for a new sign up or any other changes.

    As a loyal customer you are eligible for a special treatment.
    On Wednesday the 20th just us an e-mail to support@21grandcasino.com with the code
    21GC Opening
    and you will receive our exclusive promotions and the 21 free chip!

    Get ready for an exclusive casino treat and prepare yourself for a classy event.

    For further questions and information just send us an e-mail or contact us in our on line chat.

    I had to email with the code 21GC opening! If u sent email without this that could be the reason for the delay in your money not being in the account!

  • I got mine and made play thru with $800 still in my account.  I wish I could cash it all out.  I'm gonna reverse the withdrawl and lose it all lol.


  • Again this was my email...

    The countdown started!

    From tomorrow on Gold Rock will be 21GrandCasino.
    At 12:00 am EST (17:00 GMT) our new casino 21 GrandCasino will go live!

    Just log into your current account and you will be upgraded automatically.
    No need for a new sign up or any other changes.

    As a loyal customer you are eligible for a special treatment.
    On Wednesday the 20th just us an e-mail to support@21grandcasino.com with the code
    21GC Opening
    and you will receive our exclusive promotions and the 21 free chip!

    Get ready for an exclusive casino treat and prepare yourself for a classy event.

    For further questions and information just send us an e-mail or contact us in our on line chat.

    I had to email with the code 21GC opening! If u sent email without this that could be the reason for the delay in your money not being in the account!



    Well, guess I'll be denied as I wasn't a loyal customer tongue

    Everything else I did right.
  • Just wanted to let everyone know that I had requested this bonus early this afternoon and just checked it wasn't there.  I contacted chat which took quite a while on hold but, James put it in my account immediately.

  • i asked support if the bonus was for everyone whether depositors or non depositors it is open to everyone

  • I did receive mine...Sooooo, they get reciprocation in kind...

    Well son of a gun, I used spell check and I spelled reciprocation correctly the first time..Dang I amaze myself some days! tongue

  • Recieved mine today after visiting Live Chat....

                                            PMM smiley smiley smiley

  • I got mine through live chat late last night.
    I met the wagering requirements and still have 750$.
    It's too bad there's only a 50$ max cashout.
    Anyway, I tried to withdraw but none of the withdrawl options seem to be working? huh
    A message comes up for check, echeck, ewallet-"due to certain withdrawl limits, this method is not available at the moment"-anyone know what this is about?

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