BEWARE OF LUCKY18CASINO

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    billyeadie

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        billyeadie

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        Please beware of this  Lucky18Casino, they sent me an email today stating thay i could have 10 free no deposit bonuses, so i signed up, and tried to redeem the first bonus and it would not work,I tried the others and guess what, surprise surprise none of them worked, so i tried the free phone number they had for the uk, and guess what ? it did not work either, so i contcated live chat and spoke to Lisa, very nice person but said that these free chips had all gone,( I only just got the email )so she transferred me to her boss/supervisor, SEBASTIAN who after some discussion said I could not have any free chips, BUT IF I MADE A DEPOSIT HE WOULD GIVE ME A FREE CHIP.
        HE Was very rude and tried to speak over me and he ended up shouting,So i told him to shove his casino up his A***.
        This email was obviousley sent to get lots of new members to join with the promise of all these free chips, and when they join the casino dont keep their word,and try to get you to deposit.....SO PLEASE BE AWARE OF THIS CASINO...LUCKY18CASINO, LUCKY18CASINO,LUCKY18CASINO,...and pass this on to your friends.
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        Lucky18casino

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        billyeadie wrote:

        they sent me an email today stating thay i could have 10 free no deposit bonuses, so i signed up, and tried to redeem the first bonus and it would not work,I tried the others and guess what, surprise surprise none of them worked, so i tried the free phone number they had for the uk, and guess what ? it did not work either, so i contcated live chat and spoke to Lisa, very nice person but said that these free chips had all gone,( I only just got the email )so she transferred me to her boss/supervisor, SEBASTIAN who after some discussion said I could not have any free chips, BUT IF I MADE A DEPOSIT HE WOULD GIVE ME A FREE CHIP.
        HE Was very rude and tried to speak over me and he ended up shouting,So i told him to shove his casino up his A***.
        This email was obviousley sent to get lots of new members to join with the promise of all these free chips, and when they join the casino dont keep their word,and try to get you to deposit.....


        Regarding the complaint presented by ‘billyeadie’.

        For Christmas, Lucky18 Casino granted its players free money with ten unique coupons. These codes could be redeemed only once by ten players at 20:00 (central time).  Consequently, each coupon could be used only one time by no more than one player. Once redeemed, the coupon would be voided.

        The complainant contacted us by chat hours later and after all ten coupons were already used and voided.  Our representative, kindly and repetitively, explained the situation to him for a considerable period of time, however, he refused to accept the casino’s policy regarding the free money offered. As he requested, he was immediately contacted on the phone by a manager, who exhaustively explained to him what was stated before and who was exposed to threats and unacceptable vocabulary during the whole conversation, very similar to the vocabulary used on his post in this forum (above).

        As all the independent reviews show, Lucky18 Casino has never broke a compromise with any player, a fact that makes us proud of being one of the leading casinos in the industry due to our payout rate, no-max cashout, massive $1800 welcome bonus, and our incomparable multilingual 24/7 service department.

        We will keep delivering more free money and coupons to increase our player’s possibilities to win; because that’s what we do – we care.

        Sincerely,
        Lucky18 Casino

        www.lucky18casino.com
        You don’t need Santa this Christmas, we’re giving the bonuses.
        This Christmas get a $2009 bonus – Get rich!
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        bewbush

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        Lucky18casino wrote:

        billyeadie wrote:

        they sent me an email today stating thay i could have 10 free no deposit bonuses, so i signed up, and tried to redeem the first bonus and it would not work,I tried the others and guess what, surprise surprise none of them worked, so i tried the free phone number they had for the uk, and guess what ? it did not work either, so i contcated live chat and spoke to Lisa, very nice person but said that these free chips had all gone,( I only just got the email )so she transferred me to her boss/supervisor, SEBASTIAN who after some discussion said I could not have any free chips, BUT IF I MADE A DEPOSIT HE WOULD GIVE ME A FREE CHIP.
        HE Was very rude and tried to speak over me and he ended up shouting,So i told him to shove his casino up his A***.
        This email was obviousley sent to get lots of new members to join with the promise of all these free chips, and when they join the casino dont keep their word,and try to get you to deposit.....SO PLEASE BE AWARE OF THIS CASINO...LUCKY18CASINO, LUCKY18CASINO,LUCKY18CASINO,...and pass this on to your friends.


        Regarding the complaint presented by ‘billyeadie’.

        For Christmas, Lucky18 Casino granted its players free money with ten unique coupons. These codes could be redeemed only once by ten players at 20:00 (central time).  Consequently, each coupon could be used only one time by no more than one player. Once redeemed, the coupon would be voided.

        The complainant contacted us by chat hours later and after all ten coupons were already used and voided.  Our representative, kindly and repetitively, explained the situation to him for a considerable period of time, however, he refused to accept the casino’s policy regarding the free money offered. As he requested, he was immediately contacted on the phone by a manager, who exhaustively explained to him what was stated before and who was exposed to threats and unacceptable vocabulary during the whole conversation, very similar to the vocabulary used on his post in this forum (above).

        As all the independent reviews show, Lucky18 Casino has never broke a compromise with any player, a fact that makes us proud of being one of the leading casinos in the industry due to our payout rate, no-max cashout, massive $1800 welcome bonus, and our incomparable multilingual 24/7 service department.

        We will keep delivering more free money and coupons to increase our player’s possibilities to win; because that’s what we do – we care.

        Sincerely,
        Lucky18 Casino

        www.lucky18casino.com
        You don’t need Santa this Christmas, we’re giving the bonuses.
        This Christmas get a $2009 bonus – Get rich!

        can you give answer to my question pls..1:if no deposit bonus code dosent work why u sending to all your players same email(same nd bonus code)..2:when u send these email why you want we to call from your free phone number(free just usa).as you know that you ve got live support..i hope you ll give answer when you find nice excuse..i m turkish and your casino s not clever than me..
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        billyeadie

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        Please note all latestcasinobonus members, that I swear that nothing which that casino rep said about me is truithfull.
        also they are at it again admitting their mistake, i have just received another email from them again offering the same 10 no deposit code, and in the email they say they are offering them again due to LAST NIGHTS MISTAKE, anyone wants any proof of this 2nd email,let me know and i will forward it to you by email, and again guess what none of these codes work.
        A bad lot.
        They say they have never broke a compromise to a customer, but i am afraid they have for a good few potential customers....
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        bewbush

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        billyeadie wrote:

        Please note all latestcasinobonus members, that I swear that nothing which that casino rep said about me is truithfull.
        also they are at it again admitting their mistake, i have just received another email from them again offering the same 10 no deposit code, and in the email they say they are offering them again due to LAST NIGHTS MISTAKE, anyone wants any proof of this 2nd email,let me know and i will forward it to you by email, and again guess what none of these codes work.
        A bad lot.
        if u are not live in usa dont call them just have a live chat...
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        Lucky18casino

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        can you give answer to my question pls..1:if no deposit bonus code dosent work why u sending to all your players same email(same nd bonus code)..2:when u send these email why you want we to call from your free phone number(free just usa).as you know that you ve got live support..i hope you ll give answer when you find nice excuse..i m turkish and your casino s not clever than me..
        [/quote]


        Dear Player,

        As we stated before: For Christmas, Lucky18 Casino granted its players free money with ten unique coupons. These codes could be redeemed only once by ten players at 20:00 (central time).  Consequently, each coupon could be used only one time by no more than one player. Once redeemed, the coupon would be voided.

        All the coupons did work, but they were redeemed and voided by the first ten players who took them.

        In regards to your second question; if you experience any problem in dialing from Turkey to our US free support department phone number, you are more than welcome to contact us by chat and ask to call you back.

        Thanks for your concern.  

        Sincerely,

        Lucky18 Casino

        www.lucky18casino.com
        You don’t need Santa this Christmas, we’re giving the bonuses.
        This Christmas get a $2009 bonus – Get rich!
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        bewbush

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        Lucky18casino wrote:

        can you give answer to my question pls..1:if no deposit bonus code dosent work why u sending to all your players same email(same nd bonus code)..2:when u send these email why you want we to call from your free phone number(free just usa).as you know that you ve got live support..i hope you ll give answer when you find nice excuse..i m turkish and your casino s not clever than me..
        [/quote]


        Dear Player,

        As we stated before: For Christmas, Lucky18 Casino granted its players free money with ten unique coupons. These codes could be redeemed only once by ten players at 20:00 (central time).  Consequently, each coupon could be used only one time by no more than one player. Once redeemed, the coupon would be voided.

        All the coupons did work, but they were redeemed and voided by the first ten players who took them.

        In regards to your second question; if you experience any problem in dialing from Turkey to our US free support department phone number, you are more than welcome to contact us by chat and ask to call you back.

        Thanks for your concern.  

        Sincerely,

        Lucky18 Casino

        www.lucky18casino.com
        You don’t need Santa this Christmas, we’re giving the bonuses.
        This Christmas get a $2009 bonus – Get rich!

        who s these players can u prove it? who is these 10 lucky players..your casino players can think anytime s not true..if you want to give present to your costomers you have to give  all your players ..you have to share ..dosent matter i couldnt get nothing no problem..but business must be like this...honest business..nice bussines..trust business..even if first 10 lucky players win these bonus i m sure they been very happy but you cant make believe another your players..what can u do then?you can do share  with your another players..why your another players cant get nothing,what for ?  i think you understand me very well..anyway i say u just terry cristhmas  ..  i live u.k
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        Lucky18casino

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        We never stated that we did not make a mistake. We limited ourselves to point out what happened with ‘billyeadie’, he did not accept the free money coupon policy and adopted an inflexible posture, we even try to make it up to him.  We reaffirm our position regarding that player.

        We understand that forum members play an essential role in the gaming industry, but in this particular circumstance the player approached the casino as an inquisitor and by using a language that no one in this forum or our casino uses.  Additionally, as was mentioned before, he threatened us by stating that he will spread the word about this misunderstanding, a fact that does not bother us at all. We recognized the slip and our moral capabilities do not allow us to hide it, on the contrary, we fixed it immediately.

        We will keep on taking care of our players as we have done until now, with the same level of professionalism and honesty.

        We invite all the forum members to try out our casino. We have the strong conviction that our excellence and the passion we have for serving will be recognized and highlighted. 

        Finally, we are not interested in any senseless rhetorical war and with this we seal the matter.

        Sincerely,

        Lucky18 Casino

        PS - We will make public the players that have redeeemed the ten free money coupons by a general email as we have always done.



        www.lucky18casino.com

        You don’t need Santa this Christmas, we’re giving the bonuses.
        This Christmas get a $2009 bonus – Get rich!
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        billyeadie

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        I will not rise to the bait, by making any further comment.

        The End 
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        bewbush

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        Lucky18casino wrote:

        We never stated that we did not make a mistake. We limited ourselves to point out what happened with ‘billyeadie’, he did not accept the free money coupon policy and adopted an inflexible posture, we even try to make it up to him.  We reaffirm our position regarding that player.

        We understand that forum members play an essential role in the gaming industry, but in this particular circumstance the player approached the casino as an inquisitor and by using a language that no one in this forum or our casino uses.  Additionally, as was mentioned before, he threatened us by stating that he will spread the word about this misunderstanding, a fact that does not bother us at all. We recognized the slip and our moral capabilities do not allow us to hide it, on the contrary, we fixed it immediately.

        We will keep on taking care of our players as we have done until now, with the same level of professionalism and honesty.

        We invite all the forum members to try out our casino. We have the strong conviction that our excellence and the passion we have for serving will be recognized and highlighted. 

        Finally, we are not interested in any senseless rhetorical war and with this we seal the matter.

        Sincerely,

        Lucky18 Casino

        PS - We will make public the players that have redeeemed the ten free money coupons by a general email as we have always done.



        www.lucky18casino.com

        You don’t need Santa this Christmas, we’re giving the bonuses.
        This Christmas get a $2009 bonus – Get rich!

        i told u   and never mind i m not hungry for nd bonus and i dont need aswell..i played many casinos and i make always deposit but if i trust them..your businnes s not easy business,you have to make love to your casino ..1 you have to give them trust,and i want learn why all usa casinos usually in malta,for less pay tax  and  dosent have to prove nothing..all casinos gives adverts about last big  winners..and very very big money..who re these people ,is it true or lie..if u ask me i dont believe it,why you dont come to u.k for open this business,ofcourse you cant coz you have to prove it..thats why i tell all my friends about u.k casinos is honest casinos...this comment s not about your casino personality,i m talking all usa casinos not just your casino.,why ladbrokers,coral and williams hill allways top list..did u think..coz these people gave trust their costomers and they let them to win,coral company they gave to all costomers total £30.000.000,it means to many people win from roulette,you know why coz they didnt fixed the theirs game machine,ofcourse ssome people lots many but some people win,this s gambling you can lose,u can win  but,but  not allways not 1 years not 2 years..i repeat again about i m not talking about your casino,this s general about all usa casino,i lost to much money.,never mind i couldnt get even 1p from usa casinos..they re like bank,money in but not out  ,and i tell all my friends from here ,specially dont play at englishharbour and sisters casino and golden casino,online vegas casino,never touch,anyway,i dont say nothing about lucky18 casino,i dont know u and i didt make deposit,you give trust to your costomers ,if i see that you r really good and nice casino,i make deposit then..i m members your casino but i ll not give u my user name..for by nowi ll just watch your casino ..thanks
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        moborn63

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        I to received the email. But I understood that only 10 people would be lucky enough to redeem. When I tried they had already been redeemed. I really was not expecting to be one of the lucky ones. I all depended on if I happened to be online when the email went out. and I was not. I appreciated the fact that they made the offer and the nd coupons were big ones I hope the ones who did get them won big. I do not think it was a scam but please remember to read the entire email before complaining.
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        Booo73

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        I personally have deposited over $100 at this casino without claiming a single bonus because they were always small deposits (not enough to qualify for a bonus since the minimum is $30 to claim a coupon).  I asked Live Help one day since I had put in almost $125 at the time without claiming a single bonus if there was a free chip I might qualify for and I was told I get nothing.  Don't get me wrong...I have heard very good things about this casino being a trustworthy place however...I have made deposits at other casinos and got a 200% bonus and a free chip a few days later for a $25 deposit.  From this place I got nothing for alot more of my money and no bonus claims along the way.  Just a bite to chew on.
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        bewbush

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        Booo73 wrote:

        I personally have deposited over $100 at this casino without claiming a single bonus because they were always small deposits (not enough to qualify for a bonus since the minimum is $30 to claim a coupon).  I asked Live Help one day since I had put in almost $125 at the time without claiming a single bonus if there was a free chip I might qualify for and I was told I get nothing.  Don't get me wrong...I have heard very good things about this casino being a trustworthy place however...I have made deposits at other casinos and got a 200% bonus and a free chip a few days later for a $25 deposit.  From this place I got nothing for alot more of my money and no bonus claims along the way.  Just a bite to chew on.
        yes u re right and do you think nobody s winning nothing..!!!allways casinos winning ,why we re playing then?
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        wnanhee

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        I just wanted to make one comment over this whole situation. I used have a restaurant business and learned a lot.  I sometime had to loose some $ to satisfy customers but was not upset because I believe that they would come back for good services and they usually did come back.I can understand all the terms and requirement each casino come up with but this situation made me laugh(sorry). I mean for  over $10... why couldn't casino just give to him as a gift? why someone gets it and someone don't? that's just not fair. This casino could lost just  $10 but now lost more than /$10 customers which includes me.I am very disappointed in this casino.I will never, ever sign up for it.This forum is the place we all share our thought  and information so billyeadie did just that.
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        bewbush

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        wnanhee wrote:

        I just wanted to make one comment over this whole situation. I used have a restaurant business and learned a lot.  I sometime had to loose some $ to satisfy customers but was not upset because I believe that they would come back for good services and they usually did come back.I can understand all the terms and requirement each casino come up with but this situation made me laugh(sorry). I mean for  over $10... why couldn't casino just give to him as a gift? why someone gets it and someone don't? that's just not fair. This casino could lost just  $10 but now lost more than /$10 customers which includes me.I am very disappointed in this casino.I will never, ever sign up for it.This forum is the place we all share our thought  and information so billyeadie did just that.
        thank u very much and we r lcb member,we r allways together..thank for all lcb members

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