Luck3 casino withdrawal problem(s?)

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    Last post ago about 8 years by mondobiz
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      • No avatar normal
        • Started by
          Newbie
          4
        • last active almost 8 years ago
        Hey everyone i had a problem withdrawing my winnings from luck3 casino from my profile, they decided after my withdrawal request that they would freeze my account.  Which is a shame really because i think their games are great.  Has anyone had similar problems?  Would be great to hear both your positive and negative feedback guys (and girls of course lol). 
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        • last active almost 8 years ago
        oh and for the record.  When i asked for the withdrawal i was asked to provide id (the usual stuff).  It was a couple of hours if i remember rightly before i was locked out of my account.  Not sure if anyone can tell me why from this info but would be intersting to see if they had done the same with others cheers in advance guys
      • Josh2
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          admin
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        • last active 11 hrs ago
        Hi Craig, PM me your user name at Luck3 and I will see if I can find out what's going on.
      • Avatar 5808
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          Full Member
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        • last active 9 months ago
        craiggg11 wrote:

        oh and for the record.  When i asked for the withdrawal i was asked to provide id (the usual stuff).  It was a couple of hours if i remember rightly before i was locked out of my account.  Not sure if anyone can tell me why from this info but would be intersting to see if they had done the same with others cheers in advance guys


        Hello, Craig!

        I've checked details about your issue. After standard registration (where you got free 10Euro coupon bonus) you added 1 more SLOTMOM (Free 25$) coupons. In our conditions is written ( http://www.luck3.com/promotion.html?id=32), that you can use bonus coupon only one time.
        Our casino is very flexible for bonuses and activities, aimed at acquiring and retaining players to Luck3, but we are not interested to pay money to unfair players.

        If you want to keep playing and win at Luck3, please make a new account, make first deposit and write email to me or our support (support@luck3.com) in order to inform Luck3 that this is not doubled account.

        Good Luck!
        - Nat
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        Our casino is very flexible for bonuses and activities, aimed at acquiring and retaining players to Luck3, but we are not interested to pay money to unfair players.



        very well said and makes perfect sense. cheesy
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        • last active 1 day ago
        Craig I had the same problems. I didn´t know that two bonuses were signing up bonuses because one was a free one (sorry i don´t who to put it otherwise). And when I requested for a withdrawl my account was blocked. I´ve posted about  this a week or two ago. I have no intentions of cheating or misuse bonuses but I still was so certain that the first bonus I redeemed was a signing up bonus and the second one was a ND bonus. Anyway my account is still blocked.
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        • last active over 6 years ago
        Yeah, but would it not just be simpler to make so that you can not use two sign up bonuses in a row.
        Very few people read the fine print and of course they should but to avoid confusion why not just make it so that you can not retain two sign up bonuses in a row and  Luck3 could avoid being badmouthed by people who get locked accounts when trying to withdraw.
        What irritates people is that they have to read the really fine fine print to know that they are not supposed to take two bonuses in a row and sometimes it is hard to see the difference between sign up bonuses and nd bonuses.
      • Avatar 5808
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        • last active 9 months ago

        Yeah, but would it not just be simpler to make so that you can not use two sign up bonuses in a row.
        Very few people read the fine print and of course they should but to avoid confusion why not just make it so that you can not retain two sign up bonuses in a row and Luck3 could avoid being badmouthed by people who get locked accounts when trying to withdraw.
        What irritates people is that they have to read the really fine fine print to know that they are not supposed to take two bonuses in a row and sometimes it is hard to see the difference between sign up bonuses and nd bonuses.



        Hi Steef48,

        I understand very well your position smiley But this is normal to read conditions when you play in casino online, especially when in so far as real money is. This is just a normal. If you have questions or unclear situations, ask support - it's online and will answer to all your questions asap. Analysing most popular issues, we decided to make points about bonus activation and availability more visiable in promotions information on www.Luck3.com. This is all we can do to make this information more clear for you now. Anyway thank you, this issue about not retaining two bonuses will be sent to our software provider action point list.

        Take care wink,
        - Nat


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        Nat,
        Nice words but because of dimness from your site I miss a withdrawl of $ 650,00 and my account is blocked. And when you read the comments there is obviously a lot of dimness. Mickey I support your solution. If you redeem a signing up bonus you must be automatically excluded from redeeming another signing up bonus.
        Nat if you are a sport then you give Craig and myself a kind of compensation. Unblocking my account and a part of my withdrawl amount for mental damage grin
      • Avatar 5808
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          Full Member
          132
        • last active 9 months ago

        Nat,
        Nice words but because of dimness from your site I miss a withdrawl of $ 650,00 and my account is blocked. And when you read the comments there is obviously a lot of dimness. Mickey I support your solution. If you redeem a signing up bonus you must be automatically excluded from redeeming another signing up bonus.
        Nat if you are a sport then you give Craig and myself a kind of compensation. Unblocking my account and a part of my withdrawl amount for mental damage grin


        Steef48 you are funny guy! grin On Luck3.com everything was clear before, we've just made some moments in bold specially for lazy guys, who don't wanna read conditions. This is not casino fault wink

        Regarding accounts - register again, make first minimal deposit and inform our support about it. We will remove your previous account and you will be able to play and win at Luck3. You are always welcome!
      • No avatar normal
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          Jr. Member
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        • last active 1 day ago
        Yep I am a funny guy. Always have been. And thanks but no thanks I´ve had it with Luck3.
      • Avatar 5808
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          Full Member
          132
        • last active 9 months ago
        Luck3 is not a free load casino, dear. Everything is honestly and fairly. The same we expect from our players. No offence meant wink
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        First of all I am not your dear;
        Second I didn´t create a lot of dimness;
        Third I have a different definition of honestly en fairly;
        Fourth I read a lot of comments in this forum and a lot of comments is about bad payment from the side of the casino´s;
        And further about my definition of honestly and fairly...I expect the same from the casino´s regarding payments.. No offense meant!!!
      • No avatar normal
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        • last active 9 months ago
        Well, so sorry to read about your problem Steff.  I certainly feel your pain because Palace of Chance would not pay me either the $12,000 I won.  Anyway, I, too, used a sign up (january2009 and february2009) along with slotmom coupon.  I was able to activate all three (which, by the way, it states clearly that you can only activate one coupon at a time).  So that is what I did.  I played one than activated another and was allowed to do so.  The casino software should NOT allow all the activations.  I had no idea this casino would be like the rtg ones and give out all these coupons and then find a reason not to pay.
      • No avatar normal
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          Jr. Member
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        Right Rhonda that´s exactly what I mean. Sorry to hear that you missed such an amount of money.

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