My chat with Connect2Casino

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    Last post ago over 8 years by brett666


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            I was reading the terms and conditions on Connect2casino and it looks as though no matter what you do - you can't withdraw very much if you win.

            Here is the convo and the questions I asked based on their rules in their terms and conditions:

            Thank you for visiting our Member Services Area.
            Please wait for a site operator to respond.
            Chat InformationWelcome to live help, my name's Nathan, how may I help you?
            Carol : Hi Nathan
            Carol : I was just reading your rules and I wanted some clarification
            Carol : I have deposited on connect2 before and was thinking of depositing again
            Carol : however
            Carol : reading your rules it looks as though only 3 types of game count towards wagering requirements - is that correct?
            Carol : All slot machines except real-series video slots European Slot Poker Keno
            Nathan: May I have your username and email address please?
            Carol : *******
            Carol : and email is ************* or ************
            Carol : cant remember which one
            Carol : think its **************
            Nathan: Thank you for waiting. I'll be with you in just a moment.
            Carol : ok
            Nathan: Thank you
            Nathan: Wagering requirements and games allowed are different depending on which bonus are you applying for
            Carol : oh I see
            Carol : so are there are any codes that allow you to play the real series slots?
            Nathan: Yes, the 350% full Cashable bonus
            Carol : ah right - I think I used that one before
            Carol : so those real series slots can be played with that one
            Nathan: Yes, you have
            Nathan: Yes, that is correct
            Carol : and what is the max cash out on that bonus code?
            Nathan: Twice the calculated bonus amount
            Carol : so if I deposited 20 bucks - what would be the most I could cash out - sorry - I just want tobe clear
            Carol : assuming I meet the playthrough requirements of course
            Nathan: $140 maximum cashable amount
            Carol : thats the maximum you can withdraw if you meet all the requirements?
            Carol : and if you dont use a bonus code at all - whats the maximum then?
            Nathan: If you are depositing $20 yes
            Nathan: That will be the maximum amount
            Nathan: Our bonus are sticky so even without a new bonus, you must complete the same requirements and maximum cash out from the last bonus you had
            Nathan: Which actually was the 350%
            Carol : yes I thought that was the case
            Carol : yep
            Carol : so - moving forward then - if i deposited and lost without a bonus code and then deposited and lost without a bonus code but then deposited and won without a bonuse code - what would be the max cashout on a deposit of 20 bucks?
            Carol : this is my last but one question
            Nathan: It will be $175 based on the bonus amount from your last Bonus approved.
            Carol : ok - so if you hit it big - either way you are stuffed basically>
            Carol : I know you cant comment on that - Im just saying what I thought
            Carol : sorry
            Nathan: No Problem, Is there anything else I can do for you?
            Carol : whilst im here - I may as well ask - are there any free chips at the moment?
            Nathan: No free chips available Carol, sorry !
            Carol : ok - if I dont ask I dont get lol
            Carol : anyway thanks for your help
            Nathan: You are most welcome, It's been a pleasure to be of your assistance

            I even tried to get us all a bonus code too  :-\

            Any comments or experiences anyone?
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            i don't know if this casino is the same as connectTOcasino, if it is, then it's on a rogue list elsewhere.
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            Great post by Blueday.
            Reminds us all to check the rules (via CS if unclear) and make sure that your happy with them before depositing.
            Blueday's experience whilst bad has shared with the rest of us and will help us all be more aware.

            Some casinos do have very difficult rules which I try to consider a challenge when playing a freebie and have won a few times under ridiculous terms.

            Thanks to Blueday for remembering to ask CS if they have a freebie in what must have been frustrating circumstances.

            Almost every Casino out there has some bad feedback somewhere, I always play a casino regardless of feedback and trust my own experiences, taking a risk is often part of gambling.

            Good luck

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