Found this in my junk, not sure who sent it, checked it out, it's a Topgame casino - Crystal Casino Club. Said there was $50 for new players, but found $15. Support made up the difference after I brought it to his attention. I had trouble registering because of mobile and phone numbers. Support wrote me back and explained had to put mobile one:area code in first box and area code and mobile number in second box for mobile; then for phone: area code first box and only phone number in second. I don't know how many times I filled out registration, but sure glad this worked.
New Topgame casino(to me anyway) - Crystal Casino Club
- Started by
- helwin
- Super Hero 1993
- last active 24 days ago
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- Replied by
- Diane1967Fl
- at Jun 24, 13, 10:08:47 PM
- Super Hero 1039
- last active 19 hours ago
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- Replied by
- jbuijsheeschw
- at Jun 25, 13, 12:19:37 AM
- Super Hero 1366
- last active 2 years ago
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- Replied by
- huntris4ever
- at Jun 25, 13, 01:06:00 AM
- Newbie 9
- last active 6 years ago
Thank you... helwin : )
I got it and hit over $4,000.00 ... Wow... couldn't believe it.... finally made my play through... Yes!! just to find out all I could get was ... $150.00 but guess it could of been worst... still very happy.
Thanks... LCB for the awesome work you do here for all of us at this forum. -
- Replied by
- marcus2281
- at Jun 25, 13, 04:38:13 AM
- Sr. Member 428
- last active 2 years ago
Be warned... All Topgame casinos have an awful reputation....
Even doing the minimum required deposit to cashout your winnings so be thought about carefully before depositing.
They tend to stall payments (30 days+) and make excuses not to pay.
I have over £100 balance from a bonus I met WR with at another topgame casino (Mona) but after reading and seeing people get screwed over by topgame... They can keep it!!! -
- Replied by
- lloydfalconer
- at Jun 25, 13, 09:16:29 AM
- Casino Rep 6
- last active 7 years ago
Hi all
I would like to take this opportunity to introduce myself. I am Lloyd and I am a representative of Crystal Casino Club.
This is a new site which is currently being soft launched. We are very pleased to offer new players $50 free as a special introductory offer for the next week, and we would love to get your feedback as to how you find our games and our service.
Our regular bonus of $15 will automatically appear in your account when you signup, however just chat with any of our friendly support agents who are available 24hours a day, and they will be very happy to increase it to $50.
One of the most important elements for any online casino is to develop trust with the public, and that requires transparency. So let me be very clear about the terms and conditions of this bonus so you are fully aware of them:
The $50 free chip can be wagered on any of our slot machines (take a look at them - I hope you will find them exciting!)
The standard wagering is 30 x the bonus ($1,500) - however this applies only if you make a deposit before requesting a withdrawal. If you do not make a deposit before requesting a withdrawal, then the wagering requirement will be 99 x the bonus ($4,950).
We currently offer a variety of credit card deposit options for players around the world.
The maximum withdrawal from a free cash bonus such as this is 3 x the value of the bonus, which is $150.
We are currently setting up a system to wire funds directly to player bank accounts around the world. This will be ready for you very shortly and there will be a $75 fee for the wire.
Please also note that the bonus is sticky and would be removed from any winnings. So for example, if you receive the $50 free without making any deposit, and then wager $4,950 on slots, and you end up with a balance of $350, the $50 bonus will be removed from this, leaving you $300. Of this $300, up to $150 can be withdrawn. The bank charges $75 for the wire fee, which means $75 should be wired to your bank account.
I know these terms sound complicated, however as I am sure most people in this forum know, all casinos have terms and conditions for these sorts of free bonuses. However other casinos don't always spell out the terms clearly for you so you know exactly what you are in for. I want to make it very clear, so you all know exactly what the bonus restrictions are before you make a decision if it is right for you.
Having said all that, I genuinely hope that you will try out the bonus and I hope you will enjoy playing our many different slot machines.
If you have any further questions, feel free to chat with our support team - there is a chat window within our casino lobby. You can also post questions here and I will be happy to answer them for you.
I hope to see you all online soon!
Lloyd -
- Replied by
- BoomBoomLaRue
- at Jun 25, 13, 10:59:35 AM
- Sr. Member 265
- last active 6 years ago
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- Replied by
- Magic Flowers
- at Jun 25, 13, 07:06:54 PM
- Sr. Member 305
- last active 3 years ago
Thank you... helwin : )
I got it and hit over $4,000.00 ... Wow... couldn't believe it.... finally made my play through... Yes!! just to find out all I could get was ... $150.00 but guess it could of been worst... still very happy.
Thanks... LCB for the awesome work you do here for all of us at this forum.
in which game on what bet you won that much in a topgame casino? pics or never happened -
- Replied by
- lloydfalconer
- at Jun 25, 13, 10:55:18 PM
- Casino Rep 6
- last active 7 years ago
Hi all
It seems there is a bit of a problem registering phone numbers when players sign up with us.
To help you out, this is what you currently need to enter:
CELL PHONE:
Firstly enter the first 3 digits of your cell phone number as the area code, then enter the full 10 digit cell phone number in the second box.
HOME PHONE:
Firstly enter the first 3 digits of your landline number as the area code, then enter the remaining 7 digit phone number in the second box.
Please don't enter any dashes or spaces.
I agree this is quite confusing and have requested that TopGame adjust this so it will be much clearer.
Thanks for the feedback!
Lloyd -
- Replied by
- catherine423
- at Jun 26, 13, 12:32:52 AM
- Sr.Newbie 26
- last active 6 years ago
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- Replied by
- mmclees
- at Jun 26, 13, 01:17:47 AM
- Sr.Newbie 21
- last active 7 years ago
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- Replied by
- helwin
- at Jun 26, 13, 02:54:09 AM
- Super Hero 1993
- last active 24 days ago
Glad to hear someone won and that some had fun. And great to see Lloyd's attention, but are you following me? Still playing with mine. I'm always happy to play in new casinos. And love it when things work. I couldn't get game to load in downloaded version, so I tried instant and it did the trick.
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- Replied by
- zuga
- at Jun 26, 13, 04:44:31 AM
- Admin 8359
- last active 1 day ago
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- Replied by
- lloydfalconer
- at Jun 26, 13, 08:18:41 AM
- Casino Rep 6
- last active 7 years ago
Hi Catherine423
Thanks for your post.
I have located your account in the system and I have enabled the bonus so you will be able to play the video slots as well as the classic slots.
I apologize for this oversite.
Please let me know if you continue to experience any problems.
Best wishes
Lloyd -
- Replied by
- lloydfalconer
- at Jun 26, 13, 08:21:46 AM
- Casino Rep 6
- last active 7 years ago
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- Replied by
- lloydfalconer
- at Jun 26, 13, 08:36:27 AM
- Casino Rep 6
- last active 7 years ago
Hi Helwin
Glad to read that you are enjoying playing with your bonus.
I am sorry that you were experiencing difficulties downloading the software. If you contact our 24 hour support team they should be able to assist you with that. Perhaps some of the settings on your computer were preventing the download from completing.
At the moment we only have the download available on computers using Windows operating system. Soon we will also have the version which can be played on the Apple operating system.
I am very pleased to read that you tried the Instant Play version of the software and that this worked for you.
I look forward to seeing you online again soon.
Sincerely
Lloyd -
- Replied by
- surfer76
- at Jun 27, 13, 10:18:00 PM
- Sr. Member 287
- last active 5 days ago
A while back I was having problems loading top game casinos onto my desktop: the installation would quit at 10% installed and pop up an error message.
When I upgraded to the most recent version of Internet Explorer, the problem went away.
I still need to turn off my Norton Internet security for the time the casino is loading and when I log in.
Thought if someone is having trouble, maybe these would help.
surfer76 -
- Replied by
- lloydfalconer
- at Jun 27, 13, 11:35:11 PM
- Casino Rep 6
- last active 7 years ago
Hi Surfer76
I thank you for the technical feedback. I will be sure to pass this information on to the TopGame tech team to see if they can offer any solutions to make downloading easier.
We also have the Instant Play version of the site, however this requires you to have Adobe Flash installed.
Sincerely,
Lloyd -
- Replied by
- playerdaleman
- at Jun 28, 13, 12:18:19 AM
- Full Member 208
- last active 1 year ago
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- Replied by
- slothomel
- at Jun 29, 13, 01:14:13 PM
- Sr.Newbie 19
- last active 5 years ago
Just wanted to credit Josephine (casino rep)here. Upon registering my new account, there was automatically a $15 credit. I told Josephine in support that I was under the impression the welcome bonus was to be $50. She instantly told me that she would be happy to credit the full$50 once I played down the balance of the original $15. And play it down, she immediately credited 50. No questions asked, no problems. So, I actually got 65 to play with!! Just a shout out to JOSEPHINE, she was really pleasant to deal with, which in itself is a welcome change from the normal chats with casino reps. I will definately be depositing here.
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- Replied by
- Diane1967Fl
- at Jul 08, 13, 12:06:29 AM
- Super Hero 1039
- last active 19 hours ago
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- Replied by
- ViaNegativa
- at Jul 08, 13, 11:56:20 PM
- Newbie 10
- last active 7 years ago
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- Replied by
- dreamypleasures
- at Jul 10, 13, 03:38:41 AM
- Full Member 108
- last active 10 months ago
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- Replied by
- dreamypleasures
- at Jul 10, 13, 04:29:53 AM
- Full Member 108
- last active 10 months ago
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- Replied by
- dreamypleasures
- at Jul 10, 13, 04:58:34 AM
- Full Member 108
- last active 10 months ago
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- Replied by
- Nanduzz
- at Jul 27, 13, 06:23:26 AM
- Full Member 149
- last active 6 years ago
This is my last email at your support..... I never received an answer to the previous :
"hi,
10 days ago I played at your casino with bonus you kindly offered. I won and I regularly asked to withdraw. I have said many times in the chat that in your cashier does not have the option bankwire, rather it is completely empty. I am attaching print-screen of the problem. can you tell me please how can I withdraw my winnings? If you do not intend to pay, you can clearly tell, at least avoid wasting my time. I am very grateful if you respond to this my email. thanks
NB I already sent my identity document"
What should I do? -
- Replied by
- BoomBoomLaRue
- at Jul 27, 13, 09:58:38 AM
- Sr. Member 265
- last active 6 years ago
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