As explained earlier, this player was given a Free Bonus, that was eligible only on Netent Games. It is stated in the bonus Terms and Conditions that once the wager is over, the winnings need to be wagered one more time in order for them to become cashable. The player himself admitted that he played his winnings, not cashable funds, within other provider, which is in breach of the rules. If he was unsure, he could have simply asked our Support.?
The below rules are crysal clear. 2.5 wagering all sort of wagering must be done within the provider/game list so if its a bonus to be consumed ONLY in netnet then it had to be played and wagered and cahsed ONLY via Netent.
3.4 Unless otherwise stated, winnings from completed wagers from "free spins" or “no deposit bonus" feature a one-time wager in order to be available for withdrawal. The maximum winning/withdrawals shall not exceed the €200. Any winnings above the said amount shall be removed. During the one time wager any placed bets are deducted from the player’s winnings balance and any bets lost shall be consumed from the maximum winning/ withdrawal amount allowed. In case that the lost bets exceed the allowed maximum winnings/ withdrawals the bonus shall be considered used up and any excess winnings will be revoked. The minimum withdrawal allowed is that of €50.
3.5 Any bets/ wagers placed on games must be included in the allowed game/ provider list as mentioned in the bonus terms. Any bets/ wagers consumed outside this list will be considered as breach and the bonus will be forfeit.
From our side, we consider this case closed