CLOSED: Spin and Win Casino €/£/$5 No deposit bonus - new casino added
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Spin and Win Casino €/£/$5 free with 35x WR No deposit bonus
- Started by
- at February 16, 2012, 08:00:55
See casino review here. Spinandwin Casino review
Powered by: IGT, Microgaming and Sheriff Gaming
- / 5
- crazy support, weird casino ! wants a picture of your card? never heard of this before !
AgentYannick says, Welcome to our Online Casino support and this is Yannick at your service, how may I help you?
Customerkarl-robert says, i have waited all day for that 20 no deposit offer what was supposed to be credited automatically.
Customerkarl-robert says, what is the problem, i have sent you documents , registered a card , still nothing .
AgentYannick says, For security reasons, can you please confirm your Username, Date of Birth and residential address?
Customerkarl-robert says, **************************************
Customerkarl-robert says, ***********************************
AgentYannick says, Thank you for confirming these details
AgentYannick says, we helo
AgentYannick says, could see that you have already registered your account
AgentYannick says, and sent your picture ID
AgentYannick says, the bonus has not been credited
AgentYannick says, as you have not completed the registration process
AgentYannick says, we are still awaiting for the Front and Back of the card
Customerkarl-robert says, i have sent that and a costumer support operator told me that they received it !
AgentYannick says, we have only received your picture ID
AgentYannick says, not front and vack of the card
Customerkarl-robert says, nobody told me to send that
Customerkarl-robert says, nowhere else that i ned, why here?
AgentYannick says, this is our policy
Customerkarl-robert says, can you show me where that's written in T&C that i have to send it?
Customerkarl-robert says, i have already verified my identity
AgentYannick says, hold on please
AgentYannick says, please refer to the below link":
AgentYannick says, http://www.spinandwin.com/promotions/20-free/
AgentYannick says, click on Terms and conditions
AgentYannick says, 1.This promotion is only eligible for players who complete the registration process on SpinandWin.com and register their debit/credit card details.
AgentYannick says, so far you have not completed the registration process
Customerkarl-robert says, i have registered a card
Customerkarl-robert says, and i have signed up and i did register a card while signing up in the first place
Customerkarl-robert says, after that you asked me to send in my ID
Customerkarl-robert says, i did that
Customerkarl-robert says, then you said you received it
Customerkarl-robert says, and after that another support operator told me that i will get the bonus in 1 hour.
AgentYannick says, we only received an ID
AgentYannick says, not the front and back copy of the card
AgentYannick says, and without these
AgentYannick says, the bonus will not be credited
Customerkarl-robert says, but there is nothing mentioned about sending my card pictures
AgentYannick says, as all players are abiding to this policy
Customerkarl-robert says, all players?
AgentYannick says, 15.Management decision is final 1.We reserve the right to change these terms and conditions at any time.
AgentYannick says, yes all players who are completing the registration process
AgentYannick says, are being credited with the bonus
Customerkarl-robert says, do you want to eat your own words? i came to this casino because atleast 5 people had a good and a positive feed back for this casino, they signed up and got their bonus immideatly after creating their accounts !
Customerkarl-robert says, why am i treated differently ?
Customerkarl-robert says, do you want negative feedback?
AgentYannick says, you are not treated differently
Customerkarl-robert says, why are you treating me different than the others.
- 02/16/2012 09:06:04PM Session Started with Agent (Michael A)
02/16/2012 09:06:04PM *******: "Promotions / Bonuses"
02/16/2012 09:06:26PM Agent (Michael A): "Hello! Welcome to Live Help! How can I assist you?"
02/16/2012 09:07:09PM *******: "hi there, i signed up up yesterday, whay is my sign up bonus not credited???"
02/16/2012 09:10:01PM *******: "hello??"
02/16/2012 09:10:22PM Agent (Michael A): "hello"
02/16/2012 09:10:23PM Agent (Michael A): "sorry about thta"
02/16/2012 09:10:25PM Agent (Michael A): "May i please have your first and last name as well as date of birth.."
02/16/2012 09:10:59PM **********************************************
02/16/2012 09:11:28PM Agent (Michael A): "thank you"
02/16/2012 09:15:41PM Agent (Michael A): "hun"
02/16/2012 09:15:50PM Agent (Michael A): "did you try to enter in a card just now"
02/16/2012 09:16:11PM ************: "no, when i registered"
02/16/2012 09:16:40PM Agent (Michael A): "sorry from netherlands you can not use credit cards"
02/16/2012 09:17:14PM Agent (Michael A): "you can only use a netteller"
02/16/2012 09:17:18PM Agent (Michael A): "account"
02/16/2012 09:17:23PM ****: "so that means i cannot use my credit card?"
02/16/2012 09:17:48PM ****: "so i cannot get the 20 no deposit bonus?????"
02/16/2012 09:19:05PM Agent (Michael A): "you can use neteller"
02/16/2012 09:19:40PM ****: "yes ok, but can i get the 20 no deposit bonus??"
02/16/2012 09:21:54PM Agent (Michael A): "if yuou hjave a neteller account and you send us your copy of your ID and your ulitliy bill"
02/16/2012 09:22:41PM ****: "and then i would receive the 20 no deposit bonus??"
02/16/2012 09:23:54PM Agent (Michael A): "once we have confirmed the docs"
02/16/2012 09:25:55PM ****: "i do have a neteller account, but i won't send it, reason: this is bullshit: nothing about this is in your T&C, that stated, if you confirm your creditcard details you will get instantly credidted with 20. i don't want to play or deposit at a casino"
02/16/2012 09:26:23PM Agent (Michael A): "as your card was declined by the system we need to run verification"
02/16/2012 09:26:28PM ****: "who has its T&C so badly in order"
02/16/2012 09:27:02PM ****: "thank you very much, please remove my account, ill take my business elsewhere"
02/16/2012 09:27:06PM ****: "bye bye"
02/16/2012 09:27:25PM Agent (Michael A): "we respect your decision"
02/16/2012 09:27:28PM Session Ended
- this is pretty sick, they do want a shit load of information, first my id, then my card, but im not worried as i keep no cash on my card lol . and its a debit card also, thanks zuga for blocking the info, i forgot to do it my self, but anyways i have sent them all they wanted lets see how it turns out, i only trust em because of the microgaming... so it better be worth it too much hassle with this bonus ... too much. not worth it, but as i started with this mess i better finish also.
This is long - but so worth the read... I've never stumbled on such a dodgy set up anywhere else at any online casino..
- Replied by
- at February 17, 2012, 23:36:53
- last active 4 months ago
My advice is to AVOID! If this is the drama involved with getting an advertised $20 bonus - I'd hate to see how attempting a withdrawal would go!!!!
Connected to cim.playersupport.org
System says, Session ID: 318108
jo says, Initial Question/Comment: Multiple Enquiries
System says, Dean has joined this session!
System says, Connected with Dean
Dean says, Hello
Dean says, How may I help you?
jo says, Hi...
jo says, i very much hope so!
jo says, I signed up to spinwin this morning following a link from the 'latestcasinobonuses' site...
jo says, I registered my account and then read through the site etc -
jo says, i clicked on the $20 no deposit required offer box and entered my details in there - including my Mastercard number
jo says, and then i waited a little while as it says in the offer box that registration is easy, then credited automatically
jo says, after half an hour or so - and a decent coffee to sort my hangover out - still no $20 in my account so i came onto chat
jo says, I was speaking with 'Yannick'
jo says, I asked how long i could expect to wait etc - only to be told that i hadnt registered a card or sent in the documentation / photo ID etc
Dean says, Allow me a moment please
Dean says, I'll transfer youto Yannick
System says, You are being transferred to another Agent. Please stand by...
System says, Dean has left this session!
System says, Connected with Unknown
Unknown says, hello
Unknown says, Yannick here
Unknown says, how may I assist you?
jo says, ahh, Yannick - excellent!
jo says, I just spoke with you regarding the $20 no deposit required offer
Unknown says, yes
Unknown says, could see that you already registered a credi card in the cashier
Unknown says, and awaiting you to complete the registration process
jo says, well, thats what i'm back here to ask about
jo says, i've read the general terms and conditions.... and the terms of that particular promo
Unknown says, yes
jo says, and it seems that if what you are saying is correct - there is a serious issue with the wording/advertising for that promo within the promos page on your site
Unknown says, as per the terms and Conditions
Unknown says, 15.Management decision is final 1.We reserve the right to change these terms and conditions at any time.
jo says, and there it is!!!!
Unknown says, and we are just abiding to the Online gambling legislation request
Unknown says, whereby they imposed Online Casino the KYC legislation
jo says, brilliant! I'm a new registration, following a clear offer on the site
Unknown says, due to high volume of online Fraud
jo says, i'm not applying for a withdrawal - in fact i haven't been registered for an hour yet!
Unknown says, you are not the only one
Unknown says, all players benefiting from this offer
Unknown says, are sending teir documents
Unknown says, the KYC leguislation does not apply for withdrawal only
Unknown says, as per the Online gambling Regulation
Unknown says, we are just abiding to the rules
jo says, so where is that 'rule' or 'condition' in the terms and conditions of that promotion - there are 16 other specific terms
Unknown says, We reserve the right to change these terms and conditions at any time
Unknown says, the last one
Unknown says, also the 1st T&C's :
Unknown says, This promotion is only eligible for players who complete the registration process on SpinandWin.com and register their debit/credit card details
Unknown says, complete the registration process
Unknown says, that is sending the required documentation
Unknown says, also, in order, to made the credit
Unknown says, we need to make sure this is the right customer
Unknown says, the Know your customer legislation is to be applied as per the legislation
Unknown says, and we are to verify player details before starting any business
Unknown says, with the customers
jo says, I did complete the registration process - as required upon the sign up process when i entered all those details.. oh you have made me smile! Start business? Its a promotional offer you are advertising - to "test out the casino"
Unknown says, it is a free bonus offer
jo says, with some wagering req and withdrawal restrictions
Unknown says, should you want to be credited with the bonus
Unknown says, yes, each bonus is attached to their own terms and conditions
Unknown says, yes, even when playing with us , it is start of a business
Unknown says, as described in the Online gambling Legislation
Unknown says, Anything else I may assist you?
jo says, why would the KYC...KFC - whoever they are - require such strict imposition of legislation for a "bonus offer of $20"
jo says, Try SpinandWin.com absolutely free with our exclusive £20 NO DEPOSIT required welcome bonus. Complete the quick and easy online registration form and your account will be credited automatically
Unknown says, http://www.spinandwin.com/promotions/20-free/
Unknown says, I guess in New Zealand there is a goverment and laws
Unknown says, so in the Online Casino industry
Unknown says, there is also some specific laws
Unknown says, that we need to follow
Unknown says, imposed by an International authority
Unknown says, to eliminate Online fraud
Unknown says, so, in short
jo says, hmmm... so are those particular 'laws' a secret?
Unknown says, should you wish to be credited with the bonus
Unknown says, you will have to send the docs
Unknown says, as all players are doing
Unknown says, the law is not secret
Unknown says, every Online player can accessed it
Unknown says, even Banks made use of the KYC Legislation
jo says, so you are fully aware that the SpinWin T&C's - and the terms of this promo are missing those vital laws you are referring to?
Unknown says, none of them are missing
jo says, theres no link to a third party site
Unknown says, we have been in business for more than 10 years
Unknown says, it's players duty to know the Online Gambling legislation
Unknown says, as we are not to post any third party's link
jo says, that explains the law you are quoting as the reason i am being required to send in docs and photo id?
jo says, :|)
Unknown says, simply the KYC legislation
Unknown says, and it is clearly stated on the terms and Conditions of the free 20 bonus
jo says, which clause does it say that? what number?
Unknown says, number 1 and the last one
Unknown says, complete the registration process
Unknown says, also, stated on the KYC Legislation
Unknown says, imposed by the Online gambling Legislation
Unknown says, Anything else I may assist you?
jo says, you are a customer services rep
Unknown says, yes
Unknown says, I am
Unknown says, currently assisting you
jo says, clearly not assisting, more like entertaining
jo says, This promotion is only eligible for players who complete the registration process on SpinandWin.com and register their debit/credit card details.
jo says, thats clause 1
jo says, i've done that
Unknown says, whoc complete the registration
Unknown says, seems that this conversation is going nowhere
Unknown says, so
Unknown says, in short to be credited with the bonus
Unknown says, you need to send the requested documents
jo says, but the last clause basically says "too bad if you did or not, i'm not going to be helpful"
Unknown says, that's ok
Unknown says, it's up to you to send or not the documents
jo says, i wont be sending any documents yannick/unknown rep
Unknown says, our terms and onditions clearly states it
Unknown says, and many players are abiding to it
Unknown says, ok
Unknown says, thank you for your time
jo says, i'll be posting this whole dialogue on the website that i found the promo offer for spinwin
System says, The session has ended!
this place is really making me laugh. I supplied all docs as requested, they then asked for another copy of my card as the original one was blurred, looked fine to me. Then to add to the confusion, im a uk citizen who is married to a portuguese guy and lives in portugal so they didnt like that my id is a uk passport but my country is listed as portugal, never had a problem anywhere else, so i explained the situation and then they asked for a copy of my marrige certificate to prove this!!!. Not much point in sending that as we got married in las vegas so our certificate is from the usa, i dont think they could cope with the confusion. I think i will just give up one this one.
- Replied by
- at February 18, 2012, 01:24:59
- last active 3 months ago
Good luck to all that get the 20.00
- AVOID THIS CASINO...They request Banking account, Credit card BEFORE we request any withdraw, and not before deposit. They should TRUST PLAYER, give there stupid 20$. " We will verify your account, your banking info, your credit and THEN You will get 20$ after we took all your money...I Ask to close my account, not worthy to get a cheap 20$
I will not send my personal info to get 20$
- 02/18/2012 02:54:22AM Agent (Andy): "click on cashier"
02/18/2012 02:54:27AM Agent (Andy): "enter your bank card details"
02/18/2012 02:54:34AM Agent (Andy): "once you already enter the details"
02/18/2012 02:54:48AM Agent (Andy): "you will need to send us a copy of your back and front of card"
02/18/2012 02:54:52AM Serge: "I Allready enter it"
02/18/2012 02:54:57AM Agent (Andy): "and also a photo it"
02/18/2012 02:55:07AM Agent (Andy): "you entered the card details when registering the account"
02/18/2012 02:55:07AM Serge: "All this for 20$ ?"
02/18/2012 02:55:12AM Agent (Andy): "but not the cashier Serge"
02/18/2012 02:55:25AM Agent (Andy): "its only for our security team to be able to verify on your details"
02/18/2012 02:55:29AM Agent (Andy): "once you send those documents"
- Do not register in this casino! This casino is a big joke!
Here are my chat sessions:
02/16/2012 03:12:18PM andreas: "Promotions / Bonuses"
02/16/2012 03:12:28PM andreas: "hi"
02/16/2012 03:12:39PM Agent (Michael A): "Hello! Welcome to Live Help! How can I assist you?"
02/16/2012 03:12:57PM andreas: "how can i claim my 20free no deposit"
02/16/2012 03:14:17PM Agent (Michael A): "thank you let me have a look"
02/16/2012 03:17:36PM Agent (Michael A): "right"
02/16/2012 03:17:39PM Agent (Michael A): "you wil have to register"
02/16/2012 03:17:47PM Agent (Michael A): "your card with the system"
02/16/2012 03:17:50PM Agent (Michael A): "to claim the bonu s"
02/16/2012 03:18:25PM andreas: "i have register my card at the sign up"
02/16/2012 03:21:03PM Agent (Michael A): "let me have a look"
02/16/2012 03:23:30PM andreas: "i have register my card again at the cashier"
02/16/2012 03:23:51PM Agent (Michael A): "ok one moment more please"
02/16/2012 03:28:24PM Agent (Michael A): "ok what will happen"
02/16/2012 03:28:34PM Agent (Michael A): "is verification will be done and you will be contacted within 24 hours"
02/16/2012 03:30:46PM andreas: "ok, thanks"
2 days later:
02/18/2012 07:25:18AM Agent (Kyle): "Welcome to live help! Kyle at your service, how can we assist you today. "
02/18/2012 07:25:21AM andreas: "hi"
02/18/2012 07:26:19AM Agent (Kyle): "hello Andreas"
02/18/2012 07:26:43AM andreas: "this is my Chat Session Transcript from thursday:"
02/18/2012 07:27:23AM andreas: "Your session ID for this incident is 317390."
02/18/2012 07:27:56AM andreas: "02/16/2012 03:30:05PM Agent (Michael A): "we will email on"
02/16/2012 03:30:12PM Agent (Michael A): "you within 24 hours""
02/18/2012 07:28:22AM andreas: "but i have received no emails"
02/18/2012 07:28:28AM Agent (Kyle): "ohhh ok"
02/18/2012 07:28:37AM Agent (Kyle): "let me check on that for you"
02/18/2012 07:30:39AM Agent (Kyle): "bear with me a moment please"
02/18/2012 07:34:21AM Agent (Kyle): "a few more secs pls"
02/18/2012 07:34:55AM andreas: "ok"
02/18/2012 07:36:19AM Agent (Kyle): "thanks for waiting"
02/18/2012 07:37:10AM Agent (Kyle): "really sorry for the delay"
02/18/2012 07:37:33AM Agent (Kyle): "and we would also like to apologise"
02/18/2012 07:37:42AM Agent (Kyle): "for the email"
02/18/2012 07:38:37AM Agent (Kyle): "what you will need to do is"
02/18/2012 07:38:54AM Agent (Kyle): "what we will best advise you to do is"
02/18/2012 07:40:03AM Agent (Kyle): "please send us a the front and back copy of your card"
02/18/2012 07:40:20AM Agent (Kyle): "and a photo ID"
02/18/2012 07:41:36AM Agent (Kyle): "to firstname.lastname@example.org"
02/18/2012 07:42:23AM andreas: "your site says: £20 Free Casino Bonus
Try SpinandWin.com absolutely free with our exclusive £20 NO DEPOSIT required welcome bonus."
02/18/2012 07:42:51AM andreas: "i have 2 times registered my credit card"
02/18/2012 07:44:38AM andreas: "and now suddenly such a carnival. that's a joke!"
02/18/2012 07:44:54AM Agent (Kyle): "we uderstand your pojnt"
02/18/2012 07:44:56AM Agent (Kyle): "point"
02/18/2012 07:45:27AM andreas: "you will cheating me."
02/18/2012 07:45:35AM Agent (Kyle): "but you will need to complete the verication process"
02/18/2012 07:45:46AM Agent (Kyle): "verifications*"
02/18/2012 07:46:05AM Agent (Kyle): "for you to receive your free 20 bonus"
02/18/2012 07:46:29AM andreas: "£20 Free Casino Bonus
Try SpinandWin.com absolutely free with our exclusive £20 NO DEPOSIT required welcome bonus.
Complete the quick and easy online registration form and your account will be credited automatically
02/18/2012 07:48:28AM andreas: "Terms and conditions
1. This promotion is only eligible for players who complete the registration process on SpinandWin.com and register their debit/credit card details."
02/18/2012 07:48:39AM Agent (Kyle): "we understand that"
02/18/2012 07:49:32AM Agent (Kyle): "rest assured that once you have sent the required documents"
02/18/2012 07:50:36AM Agent (Kyle): "and cross checked"
02/18/2012 07:50:52AM Agent (Kyle): "your bonus will be credited"
02/18/2012 07:50:58AM Agent (Kyle): "into your account"
02/18/2012 07:51:23AM Agent (Kyle): "ok"
02/18/2012 07:53:16AM andreas: "You are scammers! In all known to me Casino Forums, i publish this matter! Shame on you!"
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