Hi all, i don't know if someone here can help me with this problem.
i did spoke today with Andrea in Livechat because i was unsure if i had create an account there before. This was really strange and i don't know what i did wrong.
It is possible that i did something wrong but i don't know what and Andrea only said she can't tell me anything, here is the Chat Transcript:
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Hello, my name is Andrea Jones. I'll be assisting you today.
You: Hi Andrea;-)
Andrea Jones: Hi Jocelyne, how are you today?
You: i'm unsure if i did create an account at this casino before
You: 'm fine, thank you:-)
You: can you please help me with it, that would be nice:-)
Andrea Jones: Please could you confirm the following pieces of information:
1. Your email address:
2. Your full name:
3. Your date of birth:
4. Your zip code
Please give me a moment to verify these details and I will then give you your username.
You: ok,
You: josie1231@gmx.ch
You: 03. february 1980
You: jocelyne ......
You: 4492
Andrea Jones: Thank you one moment please.
You: thank you too;-)
Andrea Jones: Unfortunately, your account has been disabled for security and verification purposes. We cannot disclose any details, other than this was a decision taken at Management level. Regrettably, we will be unable to enter into further correspondence pertaining to this matter.
You: ok, strange. what can i do now?
You: would it maybe help if i do send a scan of my ID card and a bill?
Andrea Jones: Sorry but at the moment there's not much that can be done for the card to be open
You: but what did i wrong?
Andrea Jones: Sorry but I cannot provide you any details on this decision made by Management
You: but i cannot remeber me that i did create an account here
You: and now you tell me this things
You: but i don't understand what exactly the problem is
You: is there maybe someone from the Management who can tell my what i did wrong and what i can do now?
Andrea Jones: In this case you'll get the same response
Andrea Jones: We cannot provide any details
Andrea Jones: There's an account under your name
Andrea Jones: And it was closed
You: from the management?
Andrea Jones: Correct, Management decided to close the account
Andrea Jones: And it's not to be open again
You: ok, but it would help me a lot if i would know what i did wrong, that i don't do this false again
Andrea Jones: Sorry but no information can be provided
Andrea Jones: Is there anything else I may assist you with today?
You: yes, can you ask please a managment person, that he please contact me via email to clear this strange situation
Andrea Jones: The situation cannot be change, sorry for the inconvenience
You: because i'm a good depositor on some rtg's like inetbet, buzzluck winpalace e.t.c
Your chat transcript will be sent to josie1231@gmx.ch at the end of your chat.
Andrea Jones: Once again I'm really sorry but there's absolutely nothing that can be done in order to re-open the account
You: ok, i'm really confused now, but i see there is nothing i can do to clear this. however, i will inform you that i will post this strange problem on a gambling forum to get maybe help there
Andrea Jones: Sorry for the inconvenience
Andrea Jones: Is there anything else I may assist you with today?
You: no theres nothing other thank you Andrea;-)
Andrea Jones: Please hold on a moment while I familiarize myself with this issue....
Andrea Jones: Thank you for using our live chat today. Please contact us again if you have any further questions. If you have a moment, please hit 'close' and then fill out the feedback survey so that we may improve our service.
You: i wish you a great day and many warm greetings from Switzerland:-) jocelyne
Andrea Jones: Thank you
Andrea Jones: Same to you
Maybe someone here can explain me what i did wrong and why they wan't tell me this?
That would be very nice, because i really don't understand whats happen.
Thank you so much fro your answers:-) and many warm greetings from cold Switzerland - 4°
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