Wild Vegas no deposit/no return

    Last post ago about 8 years by mlemire
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        Yeah, I figured this was how it would go down but when $25. turns into, ahem, $15,000, well I turn into a contract lawyer.  Here is what I found of relevance:

        If you have previously enjoyed any of our non-deposit free chip offers, you will not be eligible for any successive non-deposit free offers until and unless you have made a real money deposit within three months.

        This rule does not disallow consecutive free chips, to the contrary, it outlines the conditions under which you may redeem consecutive free chips, i.e. if you have deposited within the past three months. (SWEEEEEET, I SAY TO SELF, CONDITION SATISFIED!)

        You can cash out the max. of 2 times of your deposit on free chips.

        (HMMMMM.....??????????) Um, isn't "deposit on free chips" a contradiction in terms, or am I just an oxy moron?

        When a free chip is not attached to a promotion the max withdrawal amount is the chip itself

        (OK, speak really slowly but......) Isn't the free chip ITSELF promotional?  So, say it isn't.  How might someone withdrawal when the value of the chip (say $25.) is less than the minimum allowable w/d amount (say $100)?

        Of course I didn't expect live chat to be able to explain any of these deeply perplexing riddles (since, magnanimously, they seem employ those less fortunate folks who were born without a brain), so I tried to keep it simple.  Here's my chat....

        [ Thank you for using our LiveChat Service. This is 'Joshua'. How can I help you?
        mlemire: hi. I would like to redeem my comps.
        Joshua: Hi
        Joshua: One moment please
        mlemire: ty
        Joshua: I am sorry for the delay. I will be right with you.
        Joshua: Checking
        Joshua: One moment please
        Joshua: you opened multiple accounts at our casino to redeem free chips, the accounts have been closed and any funds have been removed, if you wish to keep one active account you are required to make a deposit
        Joshua: I am sorry. You have redeemed multiple free chips in a row at our casino. Funds have been removed and your account has been suspended for free chip abuse until after you make a deposit with us
        mlemire: I do not have multiple accts.
        mlemire: And according to your t&c free chips were permissible as long as you had mad a deposit within the last 90 days.
        Joshua: You have TWO accounts in which you redeemed multiple free chips
        Joshua: Accounts have been closed until you make a deposit
        mlemire: How could I have two accounts?
        Joshua: You have two accounts
        Joshua: If you'd like to keep one open please make a deposit
        mlemire: maybe you can help me understand what you mean by by two accounts. I don't see how that is possible.
        Joshua: You opened two accounts with us
        Joshua: That is not allowed by the casino
        mlemire: how?
        Joshua: Regardless, you redeemed multiple free chips in a row which is also not allowed by the casino which we had to close your account for that reason... If you'd like to re-open your account please make a deposit... There is nothing else to it I apologize
        mlemire: I always use the same info., I don't know how I could have ended up with 2 accounts
        Joshua: Like I said... Regardless, you redeemed multiple free chips in a row which is also not allowed by the casino which we had to close your account for that reason... If you'd like to re-open your account please make a deposit... There is nothing else to it I apologize
        mlemire: Also, can you please show me where, under your t&c it prohibits 2 free chips in a row?
        Joshua: Thank you for holding. I will be with you in a few moments.
        mlemire: Take your time, I'm a little slow too:)!
        Joshua: You have to go to the CASINO RULES
        mlemire: Yes, I have been there. As far as I could see there was nothing written under "rules" which disallows 2 free chips in a row.
        mlemire: Nor under "t&c"
        Joshua: I am not trying to argue about this matter at all... Please contact the management team at manager@wildvegascasino.com
        Joshua: Please refer this matter to them
        Joshua: Or make a deposit and we'll re-open it
        Joshua: It's simple
        Joshua: Just make a deposit
        Joshua: That's all
        Joshua: You keep playing under multiple free chips which is not allowed
        mlemire: Can't you answer my questions?
        Joshua: Once again
        Joshua: I am not here to argue about this matter
        Joshua: I am just giving you the terms that I see here
        Joshua: Please send an E-mail if you are not trying to make a deposit
        Joshua: Nothing else
        Joshua: Please contact management if no deposit is being done
        Joshua: Thank you for visiting us. Please let us know if there is anything else that we can help you with.
        Joshua: Have a nice day!
        mlemire: So you can't answer my questions. Aren't you there for that?
        FPRIVATE "TYPE=PICT;ALT=Chat Information" Chat session has ended. This may have been a technical error/color]  :-\

        Um, anything else??? Doesn't that come AFTER being helped with something?

        Fortunately, after I convinced myself that I may be able to w/d, I went and p*ssed through that 15K like I was already sitting on Gates' bankroll. :'(  And that is why, cursing myself, I was trying to redeem my comps.  Thank god I have no impulse control, cuz when they removed all the money from my account there wasn't even 1 cent left!!! .  That made things between me, myself, and eye all good again  ::)

        Well, guess I'll be working on my law degree, looks like that's going to be far simpler than making a buck this way! ::)

        Happy happy cuz I don't care too much for money, money can't buy me love........
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        • last active almost 5 years ago
        These casinos are mostly the same, a bunch of a*****es I have never in my life came across a bigger bunch of annoying idiots in my life, they all lie, they all theive your money,and they just make up stories to suit themselves,i honestly dont know why we put up with it all.(they must be on some kinda bonus for annoying people)but
        you could lodge a complaint with CDS Central Dispute Systems, I know that they have challenged quite a lot of  RTG casinos before, and they got me 300 from cirrus (another Bunch) they would not answer emails from me.and my withdrawal looked bleak.
        If you want the email address for CDS just let me know.any way goodluck
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        Thanks billyeadie, good info and moral support but I was really only arguing on principle since I had already lost all the money.  I'll remember your advice in case I need it in the future when there is actually some money on the line.  Win, win, win!!! 

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