$800 Disappears From BingoHall .ag After Making 2nd Deposit!!-----HELP!!!

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    Last post ago 10 months by dreyna
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    dreyna

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        dreyna

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        >:( Greetings Fellow Casino Enthusiasts,

        I am turning to this forum for some help (hopefully) on $800 worth of winnings that mysteriously disappeared from my account after depositing at BingoHall .ag. This is what happend..
        I deposited for the second time at BingoHall .ag in the amount of $7 with an 800% bonus. I played mostly keno and a little slots, and finally got lucky and accumulated $800+ worth of winnings. I met all playthru requirements and was ready to withdraw. As per the websites terms, i submitted all my documents meticulously and waited to hear something. After a few days of nothing from the casino, i logged back in to my account, where I was informed via chat with a casino agent, that the cc vouchers had to be hand written. So i immediately submitted those and waited. well in the websites terms page, they tell you to ask support for a $25 bonus chip as soon as you submit your documentation papers..So i did. I chatted with Mason, and at first he gave me a $15 chip. Although it was not what the terms stated, i was nevertheless appreciative and cordial. He then proceeded to tell me that he removed the chip as no bonus could be given while there was a pending withdrawal. I said okay..I then reversed part of my withdrawl by $300, leaving $500 for the withdrawal. Then to my utter shock, as I was playing on the $300 i had reversed, all $300 disappeared, and my pending withdrawal disappeared, and the account  history showed they declined the withdrawal, leaving me with 70 cents. I tried over and over to chat with support, but they ignored me for the first hour or 2, then I tried calling their "24 support". That resulted with me waiting on hold 5 different times for 25 minutes, just to be hung up on every single time. I then went back to support chat and here is the transcript of that dialogue:

        Welcome to LiveChat

        Randy
        Support Agent
        Good
        Mason
        Hi, how are you?

        david77478 | VIP1
        10:32 pm
        awful, thanks....why wont you help me and tell me whats going on?

        You have been transferred to: Randy.

        david77478 | VIP1
        hello, Randy?

        Randy
        hey there!
        how are things?

        david77478 | VIP1
        hi, not so good im afraid...hope you can help
        hello?

        Randy
        how can i help?

        david77478 | VIP1
        well, i had a withdraw pending for $800, i then reversed part of it , $300, leaving $500 for withdraw..as i was playing on the $300, it all disappeared, my withdraw disappeared, and no one will tell me whats going on...

        Randy
        1 moment please

        david77478 | VIP1
        ok, thanks

        Randy
        for more details, please email security@bingohall .ag
        our colleagues can give you more details

        david77478 | VIP1
        did i do something wrong?

        Randy
        try to get in touch with them for more details,
        we don't have more info on it at the moment
        Connection lost. Please check your internet connection and then try again.
        Start the chat again


        So i emailed support and got no response at all. So needless to say, I am bummmed out and highly disgruntled and disappointed. And I swear to tell everyone who will listen about my experience with CasinoHall .ag so hopefully they can spend their hard earned casino monies with a reputable establishment. If anyone out there can help me to get this injustice resloved, please please come foward. I will forever be in your debt..

        Respectfully,

        David
        BingoHall .ag ID:  david77478
      • 200 zpsnwkvewod

        Emma.lcb

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        I'm so sorry to hear how disappointed you are Dreyna,

        I contacted a casino representative and turned their attention to your complaint,

        Hopefully they will respond soon.

        Thank you for your patience.
        Emma
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        bingohallrep

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        Thanks for this post from:

        • 200 zpsnwkvewod
        Dear lastestcasinobonuses.com,

        Thank you for notifying us.

        After reviewing the account, we became aware of the fact that there were some inconsistencies in regard to david77478 which were not compatible with our Know Your Customer policies.

        Our KYC policies prevent the existence of any fraudulent activity and these policies were not met by the account david77478.

        For this reason, the customer has been referred to our security department. Our security crew has reached out to david77478 in order to further clarify the situation and we have managed to reach a fair outcome for both parties.

        Thank you again,
        The BingoHall.ag team
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        dreyna

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        Don't make me laugh!!!

        When they called me, they told me that AFTER i made my 3rd deposit, they found me a security risk!? What?!!! Only after I won $800 on a $7 deposit did I become a security risk!!! Isn't that CONVENIENT!!! WE DID NOT COME TO AN AGREEABLE ANYTHING!!

        Then get this, he tells me that he's going to refund my 3 deposits, WHICH UNTIL THIS DAY I STILL HAVE NOT GOTTEN A CENT!!!

        You know, if ANYONE reading this is considering spending their hard earned online gaming monies with Bingohall  PLEASE KNOW THEY WILL NOT PAY YOU!!!!!! if you dont believe me, go to pissedconsumer(.)com and do a search for bingohall and you WILL see almost 200 very very recent complaints about this crappy establishment NOT PAYING anyone.

        If it was SO EASY to take my money, then it should be equally as easy to pay me!!!!! I won it fair and square!!! The only fair agreement I would accept to call this case resolved is to pay me my $800 i won fair and square!!

        David77478

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