RESOLVED - AC Casino...Money Not Credited!After 10FREE LiveDealer Chip

    Last post ago almost 4 years by u4eazz
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        Hi all,

        thumbs_down or thumbs_up for AC

        Important Message I Think

        one moment please
        03:39andy briers: ok
        03:41Frank A.: The last bonus was redeemed however your final balance was $0.00 therefore nothing was released onto your real money balance
        03:41andy briers: no way >:(
        03:42andy briers: had 290dollars
        03:43Frank A.: On your bonus balance?
        03:43andy briers: is this casino fake?
        03:43Frank A.: This Casino is as real as it can be, we´ve been around for over 5 years now
        03:44Frank A.: I can have this reviewed by our tech department
        03:44andy briers: well
        03:44Frank A.: You´ll be notified
        03:44andy briers: then you must see i have made my playtrough on free 10LIVE dealer chip
        03:45andy briers: almost 300dollar when wagers where met
        03:45Frank A.: Yes I will have this checked on for you
        03:45andy briers: so there must be 30for real money in my account
        03:46andy briers: i will make a copy of this problem and chat now...
        03:47andy briers: this will be posted on since i have to be a member there
        03:47Frank A.: Perfect
        03:47Frank A.: You may proceed as you consider necessary, I thought I told you this will be reviewed...
        03:48andy briers: hope this is a technical error and can tell later on money was credited on account or processed to my Neteller account
        03:49andy briers: you understand offcourse Frank ;-)
        03:49andy briers: best regards,
        03:49andy briers: Andy

        Have been ripped of by some casino's and that's why i post this allready!

        Results will be posted cool
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        • last active 11 hrs ago
        Lets give them an opportunity to get back to you after it is reviewed. Please keep us updated on the status of this.

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        There are currently 7 chat request(s) before you in the chat queue.
        Please wait, an operator will be with you shortly.
        You are now chatting with Frank A. - Support Team
        03:28andy briers: hi
        03:29Frank A.: Hi Andy
        03:29andy briers: can you check about my problem with 10free chip for live games
        03:29andy briers: LIVEFREE10
        03:30Frank A.: I am showing the bonus was already lost in your account
        03:31andy briers: i have met full playtrough and had 280 on account when it was reached playtrough
        03:32andy briers: when it needed converted or transferred to account again
        03:32andy briers: the money was completely gone
        03:32Frank A.: Ok yes I see what happened
        03:33Frank A.: Unfortunately when the playthrough was completed you didn`t click the red bottom to adjust your balance to real money and instead you continue playing that`s why is showing as lost
        03:33andy briers: so all for nothing?
        03:34andy briers: so long played for playtrough
        03:36Frank A.: I am sorry Andy, there`s nothing I can do to revert this situation, I will have this reviewed to avoid further misunderstandings, you may continue taking our freechips to play or deposit
        03:36andy briers: no thx
        03:36andy briers: done playing here
        03:36andy briers: by

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