RESOLVED - AC Casino...Money Not Credited!After 10FREE LiveDealer Chip

Hi all,

or    for AC

Important Message I Think

one moment please
03:39andy briers: ok
03:41Frank A.: The last bonus was redeemed however your final balance was $0.00 therefore nothing was released onto your real money balance
03:41andy briers: no way >:(
03:42andy briers: had 290dollars
03:43Frank A.: On your bonus balance?
03:43andy briers: is this casino fake?
03:43Frank A.: This Casino is as real as it can be, we´ve been around for over 5 years now
03:44Frank A.: I can have this reviewed by our tech department
03:44andy briers: well
03:44Frank A.: You´ll be notified
03:44andy briers: then you must see i have made my playtrough on free 10LIVE dealer chip
03:45andy briers: almost 300dollar when wagers where met
03:45Frank A.: Yes I will have this checked on for you
03:45andy briers: so there must be 30for real money in my account
03:46andy briers: i will make a copy of this problem and chat now...
03:47andy briers: this will be posted on lcb.org since i have to be a member there
03:47Frank A.: Perfect
03:47Frank A.: You may proceed as you consider necessary, I thought I told you this will be reviewed...
03:48andy briers: hope this is a technical error and can tell later on money was credited on account or processed to my Neteller account
03:49andy briers: you understand offcourse Frank ;-)
03:49andy briers: best regards,
03:49andy briers: Andy

Have been ripped of by some casino's and  that's why i post this allready!

Results will be posted 

Lets give them an opportunity to get back to you after it is reviewed. Please keep us updated on the status of this.

Thanks,
Lips

will do Lips 

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03:28andy briers: hi
03:29Frank A.: Hi Andy
03:29andy briers: can you check about my problem with 10free chip for live games
03:29andy briers: LIVEFREE10
03:30Frank A.: I am showing the bonus was already lost in your account
03:31andy briers: i have met full playtrough and had 280 on account when it was reached playtrough
03:32andy briers: when it needed converted or transferred to account again
03:32andy briers: the money was completely gone
03:32Frank A.: Ok yes I see what happened
03:33Frank A.: Unfortunately when the playthrough was completed you didn`t click the red bottom to adjust your balance to real money and instead you continue playing that`s why is showing as lost
03:33andy briers: so all for nothing?
03:34andy briers: so long played for playtrough
03:36Frank A.: I am sorry Andy, there`s nothing I can do to revert this situation, I will have this reviewed to avoid further misunderstandings, you may continue taking our freechips to play or deposit
03:36andy briers: no thx
03:36andy briers: done playing here
03:36andy briers: by