Hi guys,
Sorry that i keep posting things about casino that are not so good.
this time i am having delayed withdrawal with Casino Golden Glory.
It is listed as new casino in LCB and i saw they allow skrill as withdrawal and deposit options.
Seems good i tried depositing,
after i made some winnings i tried to withdraw but there was no skrill as WD options.
well i opened a ticket and they said they are having problem with skrill and therefore i need to make withdrawal with wire transfer.
I made my withdrawal on 15Apr. And today is 30th April and i still couldnt see it in my bank account. PLUS, i am from non-EU country so wire transfer costs me 15Eur, when i wont have any charges while withdrawing to my skrill.
Well it is quite disappointing. Not that i want to badmouth this new casino, but if you are going to try this casino, make sure they allow withdrawal method that you prefer.
Thank you, hope this casino can improve so they wont hear complaints from another player.
Cheers
RESOLVED - Delayed Withdrawal : Casino Golden Glory
- Started by
- anfransen
- Hero Member 771
- last active 3 months ago
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- Started by
- anfransen
- at Apr 30, 14, 04:10:45 AM
- Hero Member 771
- last active 3 months ago
-
- Replied by
- play3r211
- at Apr 30, 14, 04:42:04 AM
- Hero Member 587
- last active 7 days ago
I had the same problem once with a casino where I used neteller to make a deposit and when I tried to withdraw they only had skrill,visa and wire transfer.
The ugly thing is that in some cases you can't see what method you can use before you will make your first deposit and sometimes even if you trie to contact the support they answer to you in 1 day if they don't have live chat. -
- Replied by
- anfransen
- at Apr 30, 14, 07:27:37 AM
- Hero Member 771
- last active 3 months ago
thanks blueday,
i contacted the rep too.
but i think they cant do anything since they have problem with skrill dont think will have get my money to my skrill.
They answered my ticket and said their finance has sent the wire transfer to my bank,
but well i guess i will just have to wait.
will update you guys if i got the money -
- Replied by
- sanchya
- at Apr 30, 14, 11:49:27 AM
- Hero Member 725
- last active 4 days ago
How long does it usually take to withdraw by wire? I just avoid that method as much as I can... Maybe they really have problems with Skrill...
Anyway, I hope you will get your money ASAP!
i did few times withdrawal bye wire and it took max 5 days for me..so i think it is next casino with very slow withdrawals if they will pay.. -
- Replied by
- anfransen
- at Apr 30, 14, 01:36:57 PM
- Hero Member 771
- last active 3 months ago
-
- Replied by
- ggadmin
- at May 03, 14, 08:19:07 AM
- Newbie 10
- last active 6 years ago
Hi,
As already explained the payment has been sent from us, we have been chasing the bank to know what happened with your payment.
Regarding other payment methods such as Skrill, they are instant and the money is sent as soon as the withdrawal approved from us (normally in less than 3 working days). We have temporarily suspended other withdrawal methods such as Skrill because we had fraud issues, we are currently working on security measures to improve our casino's security and we will re enable them soon. We are sorry for this inconvenience, but we can assure you that you will get your money.
Kind regards,
Daniela
Casino Golden Glory Representative -
- Replied by
- ggadmin
- at May 04, 14, 04:44:22 AM
- Newbie 10
- last active 6 years ago
-
- Replied by
- anfransen
- at May 07, 14, 12:26:27 PM
- Hero Member 771
- last active 3 months ago
Yeah I allowed transaction from non-asian bank.
I did so for my Moneybookers sign-up, for verification and also I can get paid by other casinos like Loco Panda, Classy Coin, and Grand Parker as they allow only wire transfer for withdrawal.
If they can i think your bank shouldnt have problem with transferring fund to my account too. -
- Replied by
- anfransen
- at May 07, 14, 11:59:03 PM
- Hero Member 771
- last active 3 months ago
Hi guys and Zuga,
Today i received this on my casino help center:
=====================================
Dear Anfransen,
Please be informed that your payout via bank transfer has returned back to our bank account. We assume your bank had a problem with receiving the money. So we have manually credited your Skrill account and sent you the money there.
Also, for your patience, we have added bonus to your player account.
Enjoy the bonus, and see you soon again at our gaming rooms.
Sincerely,
Support Team
========================================================
So i got the money already.
Thank you and I announce that this thread is solved, and what's amazing is that they give me bonus..
Thank you casino Golden Glory, the Rep, and of course LCB -
- Replied by
- pokergranni
- at May 21, 14, 03:45:49 AM
- Super Hero 1335
- last active 1 year ago
Hello,
I can't begin to put into words how GOOD it is to read that a player had a problem and it was satisfactorily resolved and congrats Anfransen!
If it weren't for LCB's help I seriously doubt most of these complaints would be resolved in this manner. We as LCB members are truly lucky to have a third party (LCB) intervene on our behalves. I just can not imagine how a player would feel if they had nowhere to go for help.
Its not always about all the goodies and extras that LCB members receive and these happy endings to some really troubling stories are more proof that LCB truly cares about it's members.
Thanks Zuga and staff for everything y'all do for the membership and again Congrats Anfransen!
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