Another Sh***y Experience at Winward Casino

Our community has 90,310 members and growing
with 345,430 posts in 20,875 topics by 3,019 members.
Headline back 2
    3,090
    views
    15
    replies
    Last post ago over 2 years by anfransen
    Avatar 59233

    anfransen

    • Hero Member
    • male
    • offline
    • 58
      thanks given
    • 171
      thanks received
    • Started by
      Hero Member
      676
    • last active 23 hrs ago

    Readers of this topic also read:

    Please or register to post or comment.
      • Avatar 59233

        anfransen

        • Hero Member
        • male
        • offline
        • 58
          thanks given
        • 171
          thanks received
        • Started by
          Hero Member
          676
        • last active 23 hrs ago
        Another complaint I posted for Winward Casino,

        Here goes.

        I got a free chip from Winward casino,
        then i played and passed the WR with 50 bucks left in my account.
        after withdrawal a few days later i got email that it is declined.
        here is the reason:

        -----------------
        As per rule 7.7.7 The withdrawal of free Bonus Money is available only to Members who made at least one deposit within the last five (5) days prior to the withdrawal request
        -----------------

        They should know i made deposit more than 5 days prior to the withdrawal.
        I asked live chat why they give me the chip

        the answer is >>
        Theo 08:51:30
        to play games

        Theo 08:51:31
        you can deposit

        so basically they let you play the free chip but you cannot withdraw from it. you have to deposit, get another bonus with wagering req to withdraw.

        basically they do not give a ND bonus.

        Pissed + Disappointed.
        Rated:
      • Putting on lipstick emoticon 1

        Lipstick

        • admin
        • female
        • online
        • 6796
          thanks given
        • 10310
          thanks received
        • Replied by
          admin
          12,324
        • online
        The rule about making a deposit in the last 5 days conflicts with having to make a deposit after taking a bonus. Seems they have left out some more rules.

        The rules should be better defined. Did you check the rules of that particular Bonus and did it state it there?

        I agree that can be quite frustrating.
      • Panda kiss

        Melcb

        • admin
        • female
        • offline

        I heart LCB

        Queries or issues? Send me a private message
        • 1725
          thanks given
        • 5285
          thanks received
        • Replied by
          admin
          5,004
        • last active 6 hrs ago
        I have forwarded your complaint to the casino rep.
      • Avatar 59233

        anfransen

        • Hero Member
        • male
        • offline
        • 58
          thanks given
        • 171
          thanks received
        • Replied by
          Hero Member
          676
        • last active 23 hrs ago
        here is the email:

        -----------------------

        Dear anfransen

        It is important to us that you know that you are a valued member of ours, so we have taken this opportunity to grant you something extra, just to say thanks for choosing Winward Casino!

        Your account has been credited with a $ 50 free bonus!

        I hope you continue to enjoy playing at Winward Casino as we continuously work on offering the very best service and games in the industry!

        In case you have forgotten, here is your log in name: anwij87

        As always, please feel free to contact me with any questions, feedback or concerns at account-manager@winwardcasino.ag.

        Have fun and best of luck!

        Kind Regards,

        Winward Casino Account Manager
        www.WinwardCasino.ag
        ---------------------------

        well the problem is just that they know that i wont be able to cash out from this ND bonus under their T&C but they gave me. they give ND bonus and say just TO PLAY THEIR GAMES? I can play their game with fun balance.

        thanks for helping
        Rated:
      • No avatar normal

        BMWSTACK

        • Sr. Member
        • offline
        • 57
          thanks given
        • 177
          thanks received
        • Replied by
          Sr. Member
          475
        • last active 4 months ago
        I cant believe that you constantly play rogue casinos, even if its for a ND you still have to give them personal information.  You are certainly asking for trouble by continuing to play these places.
      • Avatar 59233

        anfransen

        • Hero Member
        • male
        • offline
        • 58
          thanks given
        • 171
          thanks received
        • Replied by
          Hero Member
          676
        • last active 23 hrs ago
        nah. i deposited once only here. as you can see winward is not under the warning list in this forum. did get the withdrawal once from the casino. if it is a casino under warning list from LCB i surely wont play there.
      • Panda kiss

        Melcb

        • admin
        • female
        • offline

        I heart LCB

        Queries or issues? Send me a private message
        • 1725
          thanks given
        • 5285
          thanks received
        • Replied by
          admin
          5,004
        • last active 6 hrs ago

        Thanks for this post from:

        • Index
        • Putting on lipstick emoticon 1
        BMWSTACK wrote:

        I cant believe that you constantly play rogue casinos, even if its for a ND you still have to give them personal information.  You are certainly asking for trouble by continuing to play these places.


        Although Winward is Top Game (which has a terrible reputation with US players and affiliates)  it is not rogue. If we had lots of complaints regarding payments etc we would have added Winward to the warning list.
      • No avatar normal

        BMWSTACK

        • Sr. Member
        • offline
        • 57
          thanks given
        • 177
          thanks received
        • Replied by
          Sr. Member
          475
        • last active 4 months ago
        anfransen wrote:

        nah. i deposited once only here. as you can see winward is not under the warning list in this forum. did get the withdrawal once from the casino. if it is a casino under warning list from LCB i surely wont play there.


        You need to go do a search on the internet for a casinos you want to go play.  When you search on the internet you will see a number of sources which will help determine if you play there or not.  Tryin google searches like "Winward casino no pay"  or "winward casino rogue" .  I found numerous payment complaints immediately.

        LCB casino directory has one of the largest lists I know.  They list everybody in there and just because it doesn't have a warning it doesn't mean its a good casino.
      • Putting on lipstick emoticon 1

        Lipstick

        • admin
        • female
        • online
        • 6796
          thanks given
        • 10310
          thanks received
        • Replied by
          admin
          12,324
        • online

        Thanks for this post from:

        • Index
        • Panda kiss
        • No avatar small
        LCB adds a warning  to Casino when we get enough complaints to confirm the validity. You can't always go by complaints found here and there on the internet for several reasons. Some player complaints simply are not legit. Getting angry because they are on a losing streak, not following the terms and conditions of Bonus, holding more than one account and getting booted don't justify a rogue Casino.

        LCB wants to protect members and that also means protecting a Casino that receives a bad rap that is really the fault of the player. We strive to have the most fair and honest warning list for all those involved.

        I hope you get your situation solved soon anfransen1
      • No avatar normal

        BMWSTACK

        • Sr. Member
        • offline
        • 57
          thanks given
        • 177
          thanks received
        • Replied by
          Sr. Member
          475
        • last active 4 months ago
        lipstick_xoxos wrote:

        LCB adds a warning  to Casino when we get enough complaints to confirm the validity. You can't always go by complaints found here and there on the internet for several reasons. Some player complaints simply are not legit. Getting angry because they are on a losing streak, not following the terms and conditions of Bonus, holding more than one account and getting booted don't justify a rogue Casino.




        Researching the internet is a significant way to ensure safe play.  Of course you need to read the complaints, and of course if a casino is rogue there will be plenty of complaints to be able to research.
      • Avatar 59233

        anfransen

        • Hero Member
        • male
        • offline
        • 58
          thanks given
        • 171
          thanks received
        • Replied by
          Hero Member
          676
        • last active 23 hrs ago

        Thanks for this post from:

        • Putting on lipstick emoticon 1
        thanks Lipstick xoxos
        well to be honest i wont be able to get my withdrawal cos everytime i request a withdrawal a few days later i got an email that my withdrawal was declined due to their T&C that i mentioned above, unless the rep for the casino can do something about it.

        I trust LCB forum with their warning list. hopefully this casino is not rogue. a ND bonus should be withdrawable cos if not it will be a dirty trick just to get players to deposit. 
      • No avatar normal

        cheetahwind

        • Hero Member
        • male
        • offline
        • 140
          thanks given
        • 717
          thanks received
        • Replied by
          Hero Member
          987
        • last active 2 hrs ago

        Thanks for this post from:

        • Putting on lipstick emoticon 1
        The way I'm reading that term, is basically they want you to make a deposit before you withdrawal.  Which for some casino is pretty standard and others once you've made the "verification" deposit.  That's the only deposit needed to withdrawal from free chips.  So if you made a deposit oh say today, then tomorrow made a withdrawal request you should be free and clear to get you free money.  That's the way I'm reading it.
        BTW I really don't' care for a site that makes you hunt and peck for there T&C's.  Most it's either clear as day on the bottom or located in the help section.  I had to do a bit of searching for this one.
      • Putting on lipstick emoticon 1

        Lipstick

        • admin
        • female
        • online
        • 6796
          thanks given
        • 10310
          thanks received
        • Replied by
          admin
          12,324
        • online
        I do hope you can get it resolve soon you may have to make a deposit to get that withdrawal you will have to wait and see what the casino rep says keep us posted.
      • Avatar 59233

        anfransen

        • Hero Member
        • male
        • offline
        • 58
          thanks given
        • 171
          thanks received
        • Replied by
          Hero Member
          676
        • last active 23 hrs ago
        well i deposited before, and made withdrawal once with the help of the rep in the forum.

        i have asked the live chat "Theo" and was told that I cant make any withdrawal due to their T&C eventhough i make deposit now. He emphasized a deposit 5 days PRIOR to requesting withdrawal.

        Well i just hope the rep can do something again.
      • Avatar 59233

        anfransen

        • Hero Member
        • male
        • offline
        • 58
          thanks given
        • 171
          thanks received
        • Replied by
          Hero Member
          676
        • last active 23 hrs ago
        so far there is no update about my withdrawal..sigh..

      lcb activities in the last 24 hours

      • 27
        new members
      • 589
        members online
      • 11307
        guests online
      • 100
        new posts
      • 3030
        free games played
      Join the club

      Most viewed forum posts

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170