Another complaint I posted for Winward Casino,
Here goes.
I got a free chip from Winward casino,
then i played and passed the WR with 50 bucks left in my account.
after withdrawal a few days later i got email that it is declined.
here is the reason:
-----------------
As per rule 7.7.7 The withdrawal of free Bonus Money is available only to Members who made at least one deposit within the last five (5) days prior to the withdrawal request
-----------------
They should know i made deposit more than 5 days prior to the withdrawal.
I asked live chat why they give me the chip
the answer is >>
Theo 08:51:30
to play games
Theo 08:51:31
you can deposit
so basically they let you play the free chip but you cannot withdraw from it. you have to deposit, get another bonus with wagering req to withdraw.
basically they do not give a ND bonus.
Pissed + Disappointed.
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