Another Sh***y Experience at Winward Casino

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    Last post ago over 2 years by anfransen
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      • Avatar 59233
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          Hero Member
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        Another complaint I posted for Winward Casino,

        Here goes.

        I got a free chip from Winward casino,
        then i played and passed the WR with 50 bucks left in my account.
        after withdrawal a few days later i got email that it is declined.
        here is the reason:

        -----------------
        As per rule 7.7.7 The withdrawal of free Bonus Money is available only to Members who made at least one deposit within the last five (5) days prior to the withdrawal request
        -----------------

        They should know i made deposit more than 5 days prior to the withdrawal.
        I asked live chat why they give me the chip

        the answer is >>
        Theo 08:51:30
        to play games

        Theo 08:51:31
        you can deposit

        so basically they let you play the free chip but you cannot withdraw from it. you have to deposit, get another bonus with wagering req to withdraw.

        basically they do not give a ND bonus.

        Pissed + Disappointed.
        Rated:
      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12423
        • last active 18 min ago
        The rule about making a deposit in the last 5 days conflicts with having to make a deposit after taking a bonus. Seems they have left out some more rules.

        The rules should be better defined. Did you check the rules of that particular Bonus and did it state it there?

        I agree that can be quite frustrating.
      • Panda kiss
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          admin
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        I have forwarded your complaint to the casino rep.
      • Avatar 59233
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          Hero Member
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        here is the email:

        -----------------------

        Dear anfransen

        It is important to us that you know that you are a valued member of ours, so we have taken this opportunity to grant you something extra, just to say thanks for choosing Winward Casino!

        Your account has been credited with a $ 50 free bonus!

        I hope you continue to enjoy playing at Winward Casino as we continuously work on offering the very best service and games in the industry!

        In case you have forgotten, here is your log in name: anwij87

        As always, please feel free to contact me with any questions, feedback or concerns at account-manager@winwardcasino.ag.

        Have fun and best of luck!

        Kind Regards,

        Winward Casino Account Manager
        www.WinwardCasino.ag
        ---------------------------

        well the problem is just that they know that i wont be able to cash out from this ND bonus under their T&C but they gave me. they give ND bonus and say just TO PLAY THEIR GAMES? I can play their game with fun balance.

        thanks for helping
        Rated:
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        I cant believe that you constantly play rogue casinos, even if its for a ND you still have to give them personal information.  You are certainly asking for trouble by continuing to play these places.
      • Avatar 59233
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        nah. i deposited once only here. as you can see winward is not under the warning list in this forum. did get the withdrawal once from the casino. if it is a casino under warning list from LCB i surely wont play there.
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        BMWSTACK wrote:

        I cant believe that you constantly play rogue casinos, even if its for a ND you still have to give them personal information.  You are certainly asking for trouble by continuing to play these places.


        Although Winward is Top Game (which has a terrible reputation with US players and affiliates)  it is not rogue. If we had lots of complaints regarding payments etc we would have added Winward to the warning list.
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        anfransen wrote:

        nah. i deposited once only here. as you can see winward is not under the warning list in this forum. did get the withdrawal once from the casino. if it is a casino under warning list from LCB i surely wont play there.


        You need to go do a search on the internet for a casinos you want to go play.  When you search on the internet you will see a number of sources which will help determine if you play there or not.  Tryin google searches like "Winward casino no pay"  or "winward casino rogue" .  I found numerous payment complaints immediately.

        LCB casino directory has one of the largest lists I know.  They list everybody in there and just because it doesn't have a warning it doesn't mean its a good casino.
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        Thanks for this post from:

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        LCB adds a warning  to Casino when we get enough complaints to confirm the validity. You can't always go by complaints found here and there on the internet for several reasons. Some player complaints simply are not legit. Getting angry because they are on a losing streak, not following the terms and conditions of Bonus, holding more than one account and getting booted don't justify a rogue Casino.

        LCB wants to protect members and that also means protecting a Casino that receives a bad rap that is really the fault of the player. We strive to have the most fair and honest warning list for all those involved.

        I hope you get your situation solved soon anfransen1
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        lipstick_xoxos wrote:

        LCB adds a warning  to Casino when we get enough complaints to confirm the validity. You can't always go by complaints found here and there on the internet for several reasons. Some player complaints simply are not legit. Getting angry because they are on a losing streak, not following the terms and conditions of Bonus, holding more than one account and getting booted don't justify a rogue Casino.




        Researching the internet is a significant way to ensure safe play.  Of course you need to read the complaints, and of course if a casino is rogue there will be plenty of complaints to be able to research.
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        Thanks for this post from:

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        thanks Lipstick xoxos
        well to be honest i wont be able to get my withdrawal cos everytime i request a withdrawal a few days later i got an email that my withdrawal was declined due to their T&C that i mentioned above, unless the rep for the casino can do something about it.

        I trust LCB forum with their warning list. hopefully this casino is not rogue. a ND bonus should be withdrawable cos if not it will be a dirty trick just to get players to deposit. 
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        The way I'm reading that term, is basically they want you to make a deposit before you withdrawal.  Which for some casino is pretty standard and others once you've made the "verification" deposit.  That's the only deposit needed to withdrawal from free chips.  So if you made a deposit oh say today, then tomorrow made a withdrawal request you should be free and clear to get you free money.  That's the way I'm reading it.
        BTW I really don't' care for a site that makes you hunt and peck for there T&C's.  Most it's either clear as day on the bottom or located in the help section.  I had to do a bit of searching for this one.
      • Putting on lipstick emoticon 1
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        I do hope you can get it resolve soon you may have to make a deposit to get that withdrawal you will have to wait and see what the casino rep says keep us posted.
      • Avatar 59233
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        well i deposited before, and made withdrawal once with the help of the rep in the forum.

        i have asked the live chat "Theo" and was told that I cant make any withdrawal due to their T&C eventhough i make deposit now. He emphasized a deposit 5 days PRIOR to requesting withdrawal.

        Well i just hope the rep can do something again.
      • Avatar 59233
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        so far there is no update about my withdrawal..sigh..

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