RESOLVED - Atlantis Gold Complaint

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    Last post ago over 1 year by chocolateman
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          Newbie
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        • last active 7 months ago

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        ATLANTIS GOLD WILL NOT PAY ME $290 WON ON JAN 4 2015  TODAY IS MAY 24TH 2015 ANY ONE HAVE ANY IDEAS ON HOW TO PROSEED,  ALSO ON BLACK LOTUS CASINO I WAS MAKING TO MUCH MOEY ON THERE CASH TOURNEMENTS THEY FROZE MY DEBIT CARDS SO I CANT DEPOSIT ANY MORE AND THERE CUSTOMER SERVICE IS A JOKE, IS THIS A BETONSOFT  CASINOS PROBLEM  >:(
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          Super Hero
          1265
        • last active 15 hrs ago

        Hi Richard and sorry for the problems you have with Atlantis Gold Casino.I have one question for you,do you ever check casino history before making a deposit,as a casino complaints or even its a  freebie ,so that way you would know what to expect from selected casino.Atlantis Gold Casino as i know is full of complaints and not resolved ones,so maybe they are paying but when ??If i see some casino with up to 30 complaints and 27 not resolved,then there is something wrong with that casino,dont you agree ?
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          admin
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        Try contacting their rep Jenica - you can message the rep HERE
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          Newbie
          9
        • last active 7 months ago
              its june 17 and still not received the $290 , has any one else had this problem with atantis gold
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          Super Hero
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        Richard Rimpley wrote:

              its june 17 and still not received the $290 , has any one else had this problem with atantis gold


        Sorry Richard about your problem with getting your winnings, BUT, Atlantis is on the no-no list here at LCB. I hate to say this BUT, I doubt you checked the list first before playing anything at this casino.  This is due to your membership level newbie.  Am I correct with my assumption?

        There's not much anyone can do to help if you don't take the time to check on a casino's performance.  You'll probably eventually get paid, BUT, heaven knows when????

        Good Luck in receiving your winnings, BUT, next time check a casino first and you'll avoid all the hassle.
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          Superstar Member
          6203
        • last active 4 hrs ago
        Sad that i really like the games but not the casino. These guys are rogue thru and thru with their tactics .Lucky for me, it is not easy to trust places,especially with my money .
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          admin
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        Did you contact the Rep per blueday's suggestion ?
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          Newbie
          9
        • last active 7 months ago
        i did contact the rep nothing back yet, the only reason i never checked out Atlantis gold my brother played and won they payed him with no problem, i do like there video poker  are there any honest betonsoft casinos
      • Me
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          admin
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        • last active 4 hrs ago
        I have sent this topic/complaint to our Atlantis Gold contact and this is what they said...

        We're aware that this has taken really long to be resolved . There are bank policies that needs to be settled from the processor's part.
        We greatly apologize for the inconvenience this has caused. As previously mentioned, we're making arrangements with other providers that can service payment to your location. Rest assured you'll be kept informed on new developments.
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          Newbie
          9
        • last active 7 months ago
          thanks for your help this is the same crap i have been geting for months
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        • last active 7 months ago
          june 26 still no reply from Jenica, any one know of a safe betonsoft casino or is there such a thing?
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        Richard Rimpley wrote:

          june 26 still no reply from Jenica, any one know of a safe betonsoft casino or is there such a thing?


        For trusted betonsoft (now known as Saucify) casinos i would suggest: Treasure Mile, Vegas crest, Grand eagle, Mandarin palace, Lucky creek, Black Lotus.
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        OH HAPPY DAY,  ATLANTIS GOLD FINELY PAYED UP AFTER FIVE MONTHS AND THANKS FOR EVERYONES SUPPORT, 
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          Super Hero
          1159
        • last active 11 hrs ago
        LMAO - Congrats...How do some of these casinos stay in business I dunno. Rogues will always be rogues...
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          Superstar Member
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        • last active 4 hrs ago
        Congrats on getting your money , but 5 months is a long time to have to wait . I personally would stay away but if you decide to play here, i hope you get paid faster next time  .

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