Atlantis Gold Casino

Our community has 90,081 members and growing
with 344,611 posts in 20,825 topics by 3,013 members.
Headline back 2
    2,516
    views
    8
    replies
    Last post ago about 3 years by Cat50
    Poker face funny

    pokergranni

      Super Hero
    • female
    • offline

    "Anyone That Says Money Can't Buy Love Or Happiness, Has Never Had Much Money!"
    P.Tidwell

    • 685
      thanks given
    • 278
      thanks received
    • Started by
      Super Hero
      1,031
    • last active 11 hrs ago

    Readers of this topic also read:

    Please or register to post or comment.
      • Poker face funny

        pokergranni

          Super Hero
        • female
        • offline

        "Anyone That Says Money Can't Buy Love Or Happiness, Has Never Had Much Money!"
        P.Tidwell

        • 685
          thanks given
        • 278
          thanks received
        • Started by
          Super Hero
          1,031
        • last active 11 hrs ago
        HEADS-UP  LCB & LCB'ers,

        I have had problems with a few casinos in the past but, never one like I just encountered with Atlantis Gold.

        I tried to login into the casino this evening (like I do most every evening) and I received a message that my email address or password was incorrect.  I had the remember password box ticked so I unticked it and closed the program.

        I reopened the program and tried to login again.  I received the same error message.  I clicked on the forgot password button, taken to a different screen where I entered my email address.  I then received a message for me to check my email for the information to change my password.  I checked my email and there was an email from Atlantis Gold.  I was to click on the link in the email and then I would be able to change my password; which I did change.

        I tried to then login again and received the same error message.  So I clicked on the live chat button to see about getting some help.  Nathalie was the chat person and I explained what had happened and what I had done to that point to try to login.

        She asked me to wait while she checked on the problem, which I did.  She came back and told me that my account was being reviewed and that I couldn't login, that after the review I would receive an email from them.

        I asked her what my account was being reviewed for?  She said that Atlantis Gold's system had locked my account for using too many bonuses without making a deposit.  I couldn't believe what she was telling me.  I told her the one and only bonus I had ever used was the first no deposit bonus for becoming a member.  She said if I wanted to make a deposit I could login to the casino.  I asked her does that mean I can't even login for practice play (play for fun)?  She said I couldn't login at all until I made a deposit.

        I asked her if she read what I had just told her about which no deposit bonus I had used.  She said the system handles all the bonuses and I needed to make a deposit.  I told her that I might be dumb but I'm not stupid and that I couldn't believe she was asking me that.  I went on to tell her that she was crazy if she thought I would make a deposit after this situation.  I thanked her and told her good-bye.

        I think this is almost boarder line extortion.  I can see locking my account if I had of used all the bonuses I was accused of using.  But not being able to play for play money is wrong.  Every other casino I've played at, if I tried to use a no-deposit bonus/coupon their system would deny it and refer me to customer support. 

        I don't understand why Atlantis Gold's system allowed me to change my password?  Why didn't I receive an email  message telling me about my account status?  I certainly don't want to play at a casino that has almost resorted to extortion to get their players to make a deposit.

        So y'all beware of Atlantis Gold Casino!
      • Index

        blueday

          admin
        • offline
          • 18109
            thanks given
          • 9767
            thanks received
          • Replied by
            admin
            20,074
          • last active 1 hour ago
          Hi pokergranni,

          We do have a rep and there is a thread in the Direct Casino Support section which you can find HERE or you can contact the rep direct HERE (assuming you would want an explanation).

          I'd be interested in hearing what has to be said about all this particularly as I've just tried to login to my account and I got the same error message that you got.  They won't have many customers left at this rate, that is a certainty!

          I'm bringing the thread to the attention of the rep.

          blue

        • Poker face funny

          pokergranni

            Super Hero
          • female
          • offline

          "Anyone That Says Money Can't Buy Love Or Happiness, Has Never Had Much Money!"
          P.Tidwell

          • 685
            thanks given
          • 278
            thanks received
          • Replied by
            Super Hero
            1,031
          • last active 11 hrs ago

          Thanks for this post from:

          • Index
          blueday wrote:

          Hi pokergranni,

          We do have a rep and there is a thread in the Direct Casino Support section which you can find HERE or you can contact the rep direct HERE (assuming you would want an explanation).

          I'd be interested in hearing what has to be said about all this particularly as I've just tried to login to my account and I got the same error message that you got.  They won't have many customers left at this rate, that is a certainty!

          I'm bringing the thread to the attention of the rep.

          blue




          Thanks Blue!


          I hate that this happened to you and you're exactly right they aren't going to have many players at this rate.  I can't imagine what type excuse they could use to explain this one.  I think I'll play it safe on this one and just uninstall their software.

          Thanks again Blue!
        • Index

          blueday

            admin
          • offline
            • 18109
              thanks given
            • 9767
              thanks received
            • Replied by
              admin
              20,074
            • last active 1 hour ago
            pokergranni wrote:

            blueday wrote:

            Hi pokergranni,

            We do have a rep and there is a thread in the Direct Casino Support section which you can find HERE or you can contact the rep direct HERE (assuming you would want an explanation).

            I'd be interested in hearing what has to be said about all this particularly as I've just tried to login to my account and I got the same error message that you got.  They won't have many customers left at this rate, that is a certainty!

            I'm bringing the thread to the attention of the rep.

            blue




            Thanks Blue!


            I hate that this happened to you and you're exactly right they aren't going to have many players at this rate.  I can't imagine what type excuse they could use to explain this one.  I think I'll play it safe on this one and just uninstall their software.

            Thanks again Blue!


            I understand - I've already messaged the rep.

            I'd still like to understand why they lock/close the accounts without a word.
          • Me

            zuga

              admin
            • male
            • offline

            "All it takes for evil to prevail is for good people to do nothing "

            Check out our No Deposit Casino and No Deposit Bingo lists.

            • 6359
              thanks given
            • 8810
              thanks received
            • Replied by
              admin
              6,553
            • last active 5 hrs ago

            Thanks for this post from:

            • Index
            • Index
            • 2d4818989f1ca7ccfaccc9b2527a6916
            Per AG and TIJ terms players are allowed  5 free comps to test the platform. Once then you need to make a deposit, if you claim more then 5 and dont make a deposit then they lock your account.

            Now we are aware that this rule is ridiculous and border line stupid. We disagree with this rule and Melcb and I have discussed this with them and expressed our views and concerns.

            They should simply restrict the bonus claim (multiple chips in a row like other casinos do ) and not lock player accounts.

            At this point they are not willing to budge, their argument is that their system is set up this way. Again they are shooting themselves in the foot and will only damage them in the long term given the player feedback.

            This however doesnt mean we have given up the fight, we will continue our discussion and try to make them change this rule.
          • Index

            blueday

              admin
            • offline
              • 18109
                thanks given
              • 9767
                thanks received
              • Replied by
                admin
                20,074
              • last active 1 hour ago
              I've had one bonus and won something in a free tourney so I guess that's two.

              It's good to hear that you and Melcb are fighting on all our behalf.  Thank you,

            • Poker face funny

              pokergranni

                Super Hero
              • female
              • offline

              "Anyone That Says Money Can't Buy Love Or Happiness, Has Never Had Much Money!"
              P.Tidwell

              • 685
                thanks given
              • 278
                thanks received
              • Replied by
                Super Hero
                1,031
              • last active 11 hrs ago
              Does anyone know if registering and then playing in their daily $0.00 buy-in tournaments count as using a no-deposit bonus?  Because if they do then they really aren't free, are they?

              Its really too bad and sad.  I have been playing at Atlantis daily as of late and I really enjoyed almost everything.  Now after this doozey, I've already uninstalled the casino and will ride off into the sunset, searching for that next casino!      I had to keep some humor in this nightmare somewhere!

              Adios Atlantis Gold Casino 
            • Images

              Cat50

                Superstar Member
              • female
              • offline

               spin time

              • 4099
                thanks given
              • 2443
                thanks received
              • Replied by
                Superstar Member
                6,148
              • last active 24 hrs ago
              I had something happen where i can login but i can't complete my spins.Oh well i erased bothTJ and AG

            lcb activities in the last 24 hours

            • 22
              new members
            • 571
              members online
            • 14134
              guests online
            • 63
              new posts
            • 6780
              free games played
            Join the club

            Most viewed forum posts

            • Putting on lipstick emoticon 1
              Hi LCB'ers,Here is a list of freebies that are not on the weekly code list. This list includes casinos to check your acct, call/email for free chip and casinos not listed here at our forum.  I will update this list on...
              More Free Chips
            • 200 zpsnwkvewod
              Hello dear LCBers,LimoPlay Casino has something special in stored for you!!Each week Vitali, the lovely casino representative from LimoPlay will be posting a new contest. Please subscribe to this thread by clicking on...
              Win free spins and more every week with LimoPlay
            • Putting on lipstick emoticon 1
              LCB $250 August Contest – Lets Play Roulette     Hi LCB'ers because of the launch of the new site design i had to temporarily close this contest. Lets start fresh - for any member that may have already enterted a...
              CLOSED - LCB $250 August Contest – Lets Play Roulette

            Join today and start earning rewards

            You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
            S logo
            Select Language
            Search
            Search Results

            Report to moderator

            Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

            Please note that your email address will be revealed to the moderators if you use this

            Submit
            39012170