HEADS-UP LCB & LCB'ers,
I have had problems with a few casinos in the past but, never one like I just encountered with Atlantis Gold.
I tried to login into the casino this evening (like I do most every evening) and I received a message that my email address or password was incorrect. I had the remember password box ticked so I unticked it and closed the program.
I reopened the program and tried to login again. I received the same error message. I clicked on the forgot password button, taken to a different screen where I entered my email address. I then received a message for me to check my email for the information to change my password. I checked my email and there was an email from Atlantis Gold. I was to click on the link in the email and then I would be able to change my password; which I did change.
I tried to then login again and received the same error message. So I clicked on the live chat button to see about getting some help. Nathalie was the chat person and I explained what had happened and what I had done to that point to try to login.
She asked me to wait while she checked on the problem, which I did. She came back and told me that my account was being reviewed and that I couldn't login, that after the review I would receive an email from them.
I asked her what my account was being reviewed for? She said that Atlantis Gold's system had locked my account for using too many bonuses without making a deposit. I couldn't believe what she was telling me. I told her the one and only bonus I had ever used was the first no deposit bonus for becoming a member. She said if I wanted to make a deposit I could login to the casino. I asked her does that mean I can't even login for practice play (play for fun)? She said I couldn't login at all until I made a deposit.
I asked her if she read what I had just told her about which no deposit bonus I had used. She said the system handles all the bonuses and I needed to make a deposit. I told her that I might be dumb but I'm not stupid and that I couldn't believe she was asking me that. I went on to tell her that she was crazy if she thought I would make a deposit after this situation. I thanked her and told her good-bye.
I think this is almost boarder line extortion. I can see locking my account if I had of used all the bonuses I was accused of using. But not being able to play for play money is wrong. Every other casino I've played at, if I tried to use a no-deposit bonus/coupon their system would deny it and refer me to customer support.
I don't understand why Atlantis Gold's system allowed me to change my password? Why didn't I receive an email message telling me about my account status? I certainly don't want to play at a casino that has almost resorted to extortion to get their players to make a deposit.
So y'all beware of Atlantis Gold Casino!
Atlantis Gold Casino
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