BEGADO Casino - Locked account

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    Last post ago over 3 years by BMWSTACK
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    Headline back 23

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      • No avatar normal
        • Started by
          Newbie
          1
        • last active 7 months ago
        Please wait for a site operator to respond.

        You are now chatting with 'Brad'

        Brad: Welcome to Begado, this is Brad. Can you provide me with your User Name and how may I assist you?

        you: hi Brad I try to log in and the casino wont let me

        you: mindy23

        Brad: May I have your Username?

        Brad: Hi Kathleen

        Brad: let me check it

        Brad: you know, I see only that your account was closed due to security reasons

        you: what do you mean

        Brad: it was closed today

        Brad: that it is closed

        Brad: I don't know the reason

        Brad: I see only the result

        Brad: it is closed

        you: could you find out

        Brad: no, because I'm not relevant to the security department

        you: i fell asleep while playing this morning and left it on would that have any thing to do ith it

        Brad: Just a moment please.

        Brad: Please be aware that we do not release internal security data to customers for a variety of reasons, including that providing this information could compromise future security

        Brad: This is all information I have at the moment and if you want to receive additional information, you are welcome to send us an email to support@begado.eu and we will forward it to relevant department for review.

        you: well happen to the money I had in there

        Brad: I don't have such information, please send us email request and you'll be responded by a relevant department

        you: is there a manager I could chat with

        Brad: yes, just a moment

        Brad: i will transfer you

        you: ok thanks

        Please wait while I transfer the chat to 'Manager'.

        You are now chatting with 'Manager'

        Manager: Hello Kathleen

        Manager: how are you?

        Manager: this is Carol

        you: hi ...if you could please help me find out what happen to my account within the last 5 hours ....this morning I was playing ,fll asleep and now I have been lock out of the casion ...with money still in there

        Manager: Kathleen, your account has been closed by our Upper management decison

        Manager: I am sorry you wont be able to play with us

        Manager: if you wish to receive further financial information

        Manager: please apply to our finance department

        you: really

        Manager: finance@begado.eu

        you: you know ....this why your rateing are not good ..and I was about to go on line and give you guys praise ...last night I deposit 60.00 and was ask if I wanted a bounes and said yes ...then was told to deposit 40.00 more and I get 400% and free spins

        you: and now you close my account ?

        you: are you still there

        Manager: yes, sure I am here

        Manager: I am really sorry Kathleen

        Manager: that wasn't my personal decision

        Manager: all I can see it is closed

        you: this is not good ,,,,I cant even understand any of this

        Manager: Kathleen I am sorry again, but, please be aware that we do not release internal security data to customers for a variety of reasons, including that providing this information could compromise future security

        you: and you guys should be able to answer my question ...why do i have to wait untill next week to even a answer

        Manager: because we do not release internal security data to customers as this information could compromise our future security

        you: email this one ...email that one

        you: ok well you guys sold my money when all i wanted was to deposot 60.00 and then was ask to deposit 40.00 morefore a better bonus ...and now you guys sold it 

        you: I will be posting this online

        you: thank you have a good day
      • Me
        • Replied by
          admin
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        Thanks for this post from:

        • Index
        hi mindy23,

        you can contact their representative HERE

        cheers
        Zuga
      • Index
        • Replied by
          admin
          20577
        • online
        I've sent the link to this thread directly to the rep.

      • No avatar normal
        • Replied by
          Super Hero
          1199
        • last active 8 months ago
        Hi

        Please send me your user name in Begado and I will check this out.

        Thank you,
        Daniel
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        • Replied by
          Sr. Member
          474
        • last active 8 months ago

        Thanks for this post from:

        • Thsuper31
        • Images
        Lol, not at you mindy I am sure its frustrating, Lol @ closing account and not being able to tell you why. 

        You mentioned to rep that you knew they had bad reviews, why would you deposit there knowing this?

        I am sure it will get straightened out.
      • No avatar normal
        • Replied by
          Super Hero
          1199
        • last active 8 months ago
        Hi

        i've PMed you the reason why your account was closed. Needless to say that the funds you had in your account when it was closed are sent back- you should see it in a day or so
      • Images
        • Replied by
          Superstar Member
          6235
        • last active 2 hrs ago
        Wow i hope you get a good reason and not the old multiple accounts excuse.I agree if you knew they were having issues why in the world would you deposit Its your money but there are some really good casinos that would love your deposits and treat you fairly IMHO.I really hope your issue is resolved GL
      • Index
        • Replied by
          Super Hero
          1210
        • last active 1 day ago
        You know they got that central database now. If you are on it, they close your account. They won't tell you why, from who or what's the reason. This database is causing them to lose on customers. Because they feel they will get charged back or have problems. Even if you had an offense back in 2006. If your name is on the database they blacklist you. You can't challenge it or dispute the charges. If you guilty at one casino, you might as well be guilty at them all. And these casinos wondering why they can't get new players to continue operating.
      • No avatar normal
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          Sr. Member
          474
        • last active 8 months ago
        How do you like the part where she said they sucked her into depositing another $40 so se could get a big bonus,  whoo hoo sounds awesome, big money bigger playthrough.  What a joke.  A casino that requests that you deposit more money should be rogue for life .  The only problem is they are already rogue so now what?

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