Please wait for a site operator to respond.
You are now chatting with 'Brad'
Brad: Welcome to Begado, this is Brad. Can you provide me with your User Name and how may I assist you?
you: hi Brad I try to log in and the casino wont let me
Brad: May I have your Username?
Brad: Hi Kathleen
Brad: let me check it
Brad: you know, I see only that your account was closed due to security reasons
you: what do you mean
Brad: it was closed today
Brad: that it is closed
Brad: I don't know the reason
Brad: I see only the result
Brad: it is closed
you: could you find out
Brad: no, because I'm not relevant to the security department
you: i fell asleep while playing this morning and left it on would that have any thing to do ith it
Brad: Just a moment please.
Brad: Please be aware that we do not release internal security data to customers for a variety of reasons, including that providing this information could compromise future security
Brad: This is all information I have at the moment and if you want to receive additional information, you are welcome to send us an email to firstname.lastname@example.org and we will forward it to relevant department for review.
you: well happen to the money I had in there
Brad: I don't have such information, please send us email request and you'll be responded by a relevant department
you: is there a manager I could chat with
Brad: yes, just a moment
Brad: i will transfer you
you: ok thanks
Please wait while I transfer the chat to 'Manager'.
You are now chatting with 'Manager'
Manager: Hello Kathleen
Manager: how are you?
Manager: this is Carol
you: hi ...if you could please help me find out what happen to my account within the last 5 hours ....this morning I was playing ,fll asleep and now I have been lock out of the casion ...with money still in there
Manager: Kathleen, your account has been closed by our Upper management decison
Manager: I am sorry you wont be able to play with us
Manager: if you wish to receive further financial information
Manager: please apply to our finance department
you: you know ....this why your rateing are not good ..and I was about to go on line and give you guys praise ...last night I deposit 60.00 and was ask if I wanted a bounes and said yes ...then was told to deposit 40.00 more and I get 400% and free spins
you: and now you close my account ?
you: are you still there
Manager: yes, sure I am here
Manager: I am really sorry Kathleen
Manager: that wasn't my personal decision
Manager: all I can see it is closed
you: this is not good ,,,,I cant even understand any of this
Manager: Kathleen I am sorry again, but, please be aware that we do not release internal security data to customers for a variety of reasons, including that providing this information could compromise future security
you: and you guys should be able to answer my question ...why do i have to wait untill next week to even a answer
Manager: because we do not release internal security data to customers as this information could compromise our future security
you: email this one ...email that one
you: ok well you guys sold my money when all i wanted was to deposot 60.00 and then was ask to deposit 40.00 morefore a better bonus ...and now you guys sold it
you: I will be posting this online
you: thank you have a good day
BEGADO Casino - Locked account
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