RESOLVED: betchain 10mbtc bonus (livechat disconnect)

I contacted livechat about my 10mbtc new player bonus. It has a max cashout of 0.1BTC

I cleared the bonus and had about 0.2BTC in my account. Livechat was online and once I contacted them regarding my cashout they closed chat on me and no longer live?

I am a high volume player and if this casino support is like this over 0.1BTC this place won't be for me.  >:(

Welcome to the BetChain has limited support club.

In all seriousness since they've been introduced they've always had real limited support hours and sometimes can take up to 4 days to respond varying on when you contact them.

You'll get paid but don't expect them to be quick.

Hi guys,

I made the rep aware of your complaint.

Thank you for your patience.

Regards,
Emma

Hi Ninja Turtle,
Congratulations on your win from your Latestcasinobonuses No Deposit Bonus of 10 mBTC.
Your 1st withdrawal of 0.09 BTC was processed and when you submitted a new withdrawal for over 0.1 BTC, we emailed you and requested you submit a new withdrawal for 0.01 BTC to reach the maximum withdrawal from a no deposit bonus of 0.1 BTC.
Our records show you left the chat and were not disconnected.
I see you haven't submitted the new withdrawal request. We are waiting to process it for you once you submit it.
Again, Congratulations.

Their customer service isn't that bad, but, you really have to catch somebody online to get help. Also, this new promo they have on science day really isn't working for me. I've deposited 2 days in a row and didn't get the bonus. Before the promo started, I at least get my VIP reload bonus on my deposits. This makes me sad. I guess I'll play somewhere else for now. I heard BitStarz has a great promo this weekend.

Hi,
I am very sorry you haven't received our Science Day 100% Bonus. Please make sure your account has the auto issuing bonus box checked and note the minimum deposit amount of 0.1 BTC or 20 USD/Euro for this promotion. Please email support@betchain.com with your account details and we will figure this out.

Oh is that right? Please make sure players can find where it says anything about the minimum deposit easily. You guys put a big ass picture of a scientist on the site, and you can't put a small T&C sign along for your promo? Even if I'm 30mbtcs short for this promotion, does that mean I don't get my regular VIP reloads too. I've talked to live support, you know what they told me? I should've waited for support before using my deposit, said support could've fixed it for me. I honestly didn't know how to react about that. I wasn't sure if the lady was joking or she being serious. I mean,
February 13, 2016 06:58 Discarded Cashout 0.00022000 BTC
February 13, 2016 02:40 Discarded Cashout 0.05000000 BTC
February 12, 2016 23:48 Discarded Cashout 0.10000000 BTC
February 12, 2016 20:41 Discarded Cashout 0.05000000 BTC
February 11, 2016 20:30 Discarded Cashout 0.10000000 BTC
should it really take 3 days to cashout bitcoins? That's how long noone is on LiveChat. My support tickets are usually stacking up. Well, most of them are stupid and nonsense, but I figured hey, noone is gonna read 'em anyway.

Hi,,
I am very sorry for your frustration. The Science Day Promotion was sent via email with the Terms and Conditions as well as listed on our Promotions Page.
As far as your withdrawals, I see we emailed you about those. If you leave them pending, they will be processed unless your account has been flagged as a duplicate account. Then we ask you to let us know which account you would like to leave open.
All of your tickets have been solved.
Please contact support@betchain.com with any questions.