I feel it is about time that I post my frustrations with Betchain Casino. I am what the casino describes as a Level 5 player (according to the descriptions on their website).
In the Two plus years i have been playing-and the $$$$$ (more than 60 grand) at this casino I have NOT even been contacted ONCE by the VIP Manager. Not Once!!!
In addtion I have never recieved the gifts as stated in their Levels of VIP. Each Level a VIP goes a higher a special gift would be added to his/her account. Well I am at their highest tier and guess what NOTHING!!!
Emails to their support go unanswered!!! Nothing gets addressed. I thnk it is Disgusting.
Now to all those who read this and wonder "Why is this person still playing here?". The answer is because they pay ( and if you win big they pay).
However I will be shopping aorund for another casino because Betchain does not treat its players or honor their words regarding VIP's.
In addtion the casino changed their limits in their betsoft games without telilng the customers. No more 40 cent maximum spins it is now 20 cents. Does the casino tell the players this NO.
Just awful so if you are a big player avoid this casino-Nightmare
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