Dissmised Complaint - Beware EUROMOON : Deny Withdrawal From Freebie

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    Last post ago over 1 year by barebones
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      • Avatar 59233
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          Hero Member
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        Another complaint I made, this time is euromoon casino, the one added recently on this forum.

        I saw Euromoon is not in the warning list of LCB and it is new with exclusive bonus.
        Therefore i decided to register and get welcome freebie.

        Then i deposited to get their welcome deposit bonus.
        Lost all.

        a few days later i got an email about Eur 7 free in my account.

        I played and passed the playthrough with 110 eur balance.
        I withdrew 103 Eur.

        After sending the docs and get verified, i got this email:

        ------------
        We inform you that in accordance to our Bonus Terms & Conditions, we cannot process your withdrawal request.

        Players from the following countries will not be eligible to make any withdrawals related to this bonus and or the winnings accumulated from this bonus: Algeria, Libya, Sudan, Nigeria, Mali, Eritrea, Morocco, Mauritania, Djibouti, Congo, Kenya, Niger, Uganda, Angola, Namibia, Mozambique, Gabon, Zambia, Afghanistan, Armenia, Bangladesh, Uzbekistan , Vietnam Turkmenistan Tajikistan Sri Lanka Pakistan North Korea , Malaysia, Macau Kyrgyzstan Laos Kazakhstan Indonesia Bhutan Brunei Burma Rwanda, Somalia, Palestine.

        Therefore your earnings have been canceled.


        Sincerely
        Verification Department

        ------------------

        Well what is the point of giving freebie if i wont be able to withdraw.
        Anyone from the listed countries above can just forget the freebie given by Euromoon as you wont be able to withdraw.

        Lousy casino way to deny withdrawal from a bonus!
      • Anchi
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        Hi anfransen,

        This rule is clearly stated in their Bonus T&Cs. My advise is to always read T&Cs and read them carefully. It's 5 minutes of your time.
      • Index
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        OK! The rules must be observed, however, casinos should not send offers to players who can not use them. When we signed we wrote our nationality. Why not block this promotions? I consider this casino is not serious! When I receive a promotion from a casino I true I can play it and withdraw my winnings!
      • Avatar 59233
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        Yep, agree with viky, it is not like welcome bonus. it is them who give me specifically to my account.
        knowing that i cant withdraw from it , they still give me?
        it is really a waste of time.
        do you really read the T&C from a free chip given to your account directly?
        moreover it is just 7  Eur
        i am just pissed that they never told me during me wagering the play through event hough i asked them a few times about my wagering left.

        this is just mad.
      • Avatar 59233
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        btw i did deposit with them, it is not that i havent deposited and just got the welcome no deposit and argue about the withdrawal problem now.
        last time i faced the same problem with Cosmik Casino,
        and LCB admin help me to solve it
        i dont know whether it is possible now.

      • Avatar 59233
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        their T&C:

        https://www.euromooncasino.com/bonus-terms-conditions/?lang=en

        quite funny that there is 2 parts:
        - FREE Spin bonus
        Bonus from winnings of free spins

        - FREE online casino bonus
        Special free bonus offered by customer service

        the top one doesnt have restriction and the below one has the country limitation.
        this casino is a real joke !
        So the customer service is giving free chip to you just to make you hope that you can get money from it (for players in the restricted countries)

        are indonesian players / other restricted countries mentioned not players?
        why are we so different from the rest?
        jeez..
      • Index
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        • last active 6 months ago
        i always thought you are a polish member. i just saw that flag colors are inverted haha.
        you always get in trouble for testing unsafe waters. you should concentrate on proven trustworthy places...
      • Avatar 59233
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        LOL. yeah i like to try new casinos cos i usually play the welcome bonus.
        I just wondered why they give me free chip instead of the free spins.
        I can withdraw if they give me free spins cos the country restriction doesnt apply there.
        they really dont want me to withdraw from the very start as they knew it before giving it to me.

        surely this casino mistreat the player
      • Me
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        It is players responsibility to read T&Cs. You cannot blame them because you failed to abide by those rules, which state that your country is bonus restricted.

        And certainly it is not fair to trash them now in public.

        Also mind that no casino is obligated to offer anything, and also it is their business decision to restrict specific regions from claiming the bonuses.

        This is why you should simply move on to those casinos that have no such restrictions for your country.

      • Avatar 59233
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        I am just not happy because they give me something that i cant get anything from it.
        that's all i am sharing.

        and i guess there is nothing that can be done to this lousy casino that pays no attention to player's details and just anyhow offer freebies that cant be withdrawn to attract players to play at their casino again.

        so i am moving on~
      • Index
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        actually i agree with anfrasan, why they gave freebie ? if i got personal freebie from a casino where i did deposits before, then im sure - i can play and i can withdraw! this is very uprofessional!
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        I would expect a casino to pay up  even tough their terms say Indonesia are not allowed to cashout from freebies, this would have be fine with a no deposit bonus when you sign up to the casino, but not when you have already deposited and they give the freebie to the player as a good gesture. Now why on earth they give free bonus when they know you are from restricted  country? I would not worry about not able to make cashout if the casino gives a free cash to the account.
      • Avatar 59233
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        thank God that some people actually agree with me
        thanks~
        but when i logged in just now my 103 eur balance is gone.
        0 eur now in my balance.
      • No avatar normal
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        • last active 14 hrs ago
        It's happened to us all and as I mentioned on another thread I do find it unacceptable.

        Yet what I will say is it does happen quite often where players are sent emails by mistake of offered they are not entitled to, regardless if they have deposited there or not. A lot of the time a casino will offer some sort of compensation to apologise for their mistake (The good casinos that is anyway).

        I had an incident like that not long back with EuroMoon's sister site Cosmik casino. I was sent an email saying I was given a 50 no deposit bonus at Cosmik casino for being a "loyal player". Strange that though as I had never deposited at Cosmik (or EuroMoon). It was sent to me by mistake I guess. I spoke to support at Cosmik (because the 50 wasn't showing on my account) and they said that they would happily credit me with 50 no deposit on my Euro Moon account instead which they did (and I lost).

        I feel as though if the casino has to do it for 1 player though, they will possibly have to scrap that rule and allow all players from that country to withdraw free chip winnings (even though that country may be on the list because a lot of members from that country abused the system).

        I think that at most, they should now offer you 7 euros on 1 of the slots as compensation or a set amount of free spins with a fair and reachable WR amount
      • Nirvana2
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        man.... this complaint is nonsense. not reading the rules and then blame it all on casino... yeah right good luck with that.

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