RESOLVED - Bingo.com and maria.com complaints

Hello everybody!

My withdrawal from bingo.com has been blocked ! The withdrawal of money was blocked after the expiration of 24 hours from the date of filing the application for payment. I did not receive any letter or notification about this. Applying to the chat support, I found out that this is some kind of account check, but from me no proofs or documents are required!
To my question how long this test will last I was told that an unknown amount of time. The bottom line is that I should sit in a chair and wait when they want me to pay money to my bank account. At the same time, I was ready to provide all the necessary documents for confirmation, but they were not requested! Help me understand this behavior of the casino bingo.com ! 

So ,maria.com .

This casino sister of Unibet.com and Bingo.com . In these 2 casinos I have everything in order with the documents and I go to my account and can play. In Maria.com I was blocked for some reason, and after I sent all the documents (about 7-8 names of different documents and evidence) I was told to wait about a week in the chat room for my account to be unlocked. Although in 2 sister casinos with this all right.

In support, first said that the documents do not fit need to send others. I did it. Then they said that 48 hours needed to wait. Then after 2 days they said that it would take several days. I was asked to confirm only the address of residence! I sent 7 (!) Documents and they need 7 days to check these documents ???? Complete nonsense !!!

I see in the Bingo.com terms that withdrawals can be delayed but this generally requires docs from the player. Since this isn't the case with you, I've contacted them to see what's going on. Will let you know what I find out.

Please let us know if your withdrawal is approved in the meantime. 

thanks a lot! 

I m waiting for you result and thanks for you competetion

How you will say with bingo.com without my details (login,e-mail)

If your Bingo.com email is different than the one on your LCB account, please PM your details to me.

So I put money on payment on March 19. The withdrawal was frozen on March 20, for no reason. Later 21 was thawed, but documents were requested. The documents were immediately sent. The period for checking documents is stated by the rules and support of the casino - 1-3 days. It took 3 days. The documents were not confirmed. Several documents were sent in good quality. Selfi with a document in hand was also sent . 

In support I was offered to wait a few more days (4-7), because they have a lot of work. I categorically do not like it. I'm not ready to wait so many days, and then still wait 3-7 days for payment to the bank account! I consider this a violation of all rules and deadlines and immediately prepare complaints about the forums askgamblers.com and casinomeister.com and in the company to monitor the casino Bingo.com

Antony: Feel free to forward your complains to any relevant authorities Maxim.

Maxim: ok . i do it now . bye

Antony:Regarding verification and security check procedure i am afraid that we have to ask you for your patience and understanding till this is completed,

Antony:Have a nice day.

Antony:Thank you for contacting Customer Service!

What is that??? I must waiting??? WHY???!!! 

The thing is that they can find another reason! I do not like my documents, although I'm sure that they are in perfect order. I send this package of documents to all casinos for the verification of my account. And then they will ask for some more documents, and this will be checked 3-7 days later! And how much will this continue?

Today, they confirmed they're researching this. We may not hear anything back until early next week. I'll keep you posted.

Lol! Why i must waiting next week??  I need my money now. Today. Yesterday!!! . SCAMMERS !!!

Documents just confirmed!

So, now it remains to wait for the withdrawal of money. They said that the conclusion will be processed tomorrow. Why it was not done at once, today - I did not understand.
Probably my money will have to wait another 7-10 days. Never again will I play in this casino

Their team was experiencing delays getting docs checked and verified and are working double time to get caught up. No blocks or other issues with your account. They've also flagged your request as a priority to move things along a bit more quickly. Please confirm once your withdrawal is approved. 

We are told your withdrawal will be completed Thursday. Please confirm once you receive the approval. 

The conclusion will be completed on Thursday? And when will I get my money? I applied for a bank account. Bank transfer. This is how much more will I wait for money? Another 7 days will pass, then they will go to my account ??
The result is this. The conclusion from the casino will be HALF OF THE MONTH !!! Horror! Oh my God, terrible!

My application for payment of money was canceled! And made a new application for payment! Full of horror and fraud. Did it to a few more days not to pay me money! REQUIRED TO ADD THIS INSERTION TO THE BLACK LIST OF THE SITE!

About 3 hours ago I was here that's said in the chat!

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I've requested more information to find out what's going on. I will update you as soon as I hear back.

Why this casino after his scammer do not in black list in this site????

A declined payment does not mean they're scamming you. We don't take non-payment issues lightly, but to be fair, we must give them an opportunity to explain the reasons for denying your payment. Were you not given an explanation?  

NO! They said - "you must wait"  . Thats all....

Read their T&C if they have this term as many casinos "System errors and failures"or system error that credited Free Spins,there is not much you can do,actually you wont get paid

I've just checked in with them again and they've said your withdrawal was approved. It takes 3 days or so to receive, which is why they said you should have it Thursday. Your account was never blocked nor have they declined your cashout. The delay was due to the steps required for players from your country - it took a bit longer than anticipated. 

I understand you are anxious to receive your payout and it's on the way. There is nothing more you need to do except to confirm here when you receive the money.

Wayne has entered the session.

Wayne:Hi. Welcome to Bingo's Customer Support! My name is Wayne. How may I help you today?

Maxim: Yesterday they told me that the withdrawal of money will be made today. But this did not happen! AGAIN! You can not pay 80 euros? SHAME! MASTERS! WHY DO NOT I PAY MONEY?

Wayne:Hello

Maxim: i cant take my money 11 days!
Maxim: SHAME!

Wayne:Sir, as promissed the withdrawal was processed yesterday, on the 28.03

Maxim: This is a blatant lie !!

Wayne:Please be patient

Wayne:This is the date of the transaction 28/03/17 13:14

Wayne: Is there anything else i can help you with?

Maxim: In my account the cashout is still in the status of "Withdrawal processing

Maxim: How do you explain this ???

Wayne:Yes, because it's a bank transfer

Wayne:The withdrawal in this case can't be instant

Wayne:Paid out through: KBC Netherlands

Maxim: What does it mean? When will I get my money?

Wayne:It is being processed by the bank

Wayne:The funds have left Unibet

Wayne:Is there anything else I can help you with?

Maxim: I do not believe you. This is another lie!
Maxim: I need evidence
Maxim: i need proofs

Wayne:Sir, I don't lie.

Wayne:If you don't receive the money in 5 working days , you can provide us with a bank statement

Wayne:And we will investigate this

Maxim: We are brazenly lying! 28.03 I was told that my money will be sent on March 29 !! How could they be sent to 13.14 if I made a request to you in the chat and I was told that they would be paid on 29.03

Wayne:The date of the transaction is the one that I sent you before

Wayne:28/03/17 13:14

Wayne: I can't comment any further. Please be patient

Maxim: In which time zone do you work?

Wayne:CET

Wayne:There is no one at the moment from the payments department which I can contact.

Maxim: Why are you lying to me? I contacted the chat after 28.032017 13.14! I was told that the conclusion will end on 29.03.2017! How is this possible?

Wayne:Sir, as I said. There is no one from the payments department working at the moment. Please be patient and understand it

A few hours ago they wrote that the payment was made, the money should be expected at the bank. Now they write that, we look.

Dariusz:

I have information on your account that your case have been resolved and your withdrwal will be payd today

Fact! Complete fraud and deception of players! It is clear and clear that all terms for the payment of money are grossly violated! Once again I ask - why is the casino not on the blacklist?

Iveta has entered the session.

Iveta:Hi. Welcome to Bingo's Customer Support! My name is Iveta. How may I help you today?

Maxim: 3 days ago I was promised that the money will be sent on 03/28/2017.
2 days ago I was told that the money was sent on 03/28/2017 at 13.14 time.
Yesterday reported that the money will be sent immediately.
Money has not yet been sent. What are you gonna lie about today? What lie is prepared today?

Iveta:Hi, sorry to hear this. Let me check now what we can do to fix it for you.

Iveta:Your payment left yesterday.

Iveta: You will have your withdrawal soon.
Iveta:In 2-3 business days.

Maxim: Again a lie! I was told that he was sent from the bank of the Netherlands on 03/28/2017.
Today you tell me that the conclusion was made yesterday. It turns out that your support deceives me daily ?!
Explain this to me. And why is my conclusion in the personal cabinet withdrawal in the process?
Iveta:Kindly note that  I have checked with payment department and I was informed that your withdrawal left yesterday.

Iveta:Is there anything else I can help you with today?

Iveta:Thank you for contacting Customer Service!

Iveta has exited the session.

You are the only user left in the session.

Every day lies. Every day different answers from the support service.My money no withdrawal . Withdrawal in processing in "My account"

If my money is sent to my account, why then in my personal account the status "Conclusion in the process" ??? Shame, since March 19 can not give money

That ss shows that the withdrawals were reversed twice. Why have you canceled the withdrawals? I'm not sure what's happening here but I've followed up with them to try to get some clarity. 

I did not cancel anything! All the representatives of the casino did! I once put all the money for the withdrawal and everything, did nothing more with the payments! They all do it!

I see, I'm looking into it for you. 

Are bingo.com / mariacasino / unibet ONE operator? Or are they also seperate ...

Cause sometimes when I try to go to bingo.com website I end up at unibet.eu ...

And when I finally got my withdraw from mariacasino the statement said; UNIBET 

ygg11, please confirm that you've received your payment.

Yes, same group.

yes,withdrawal has been approved. But 2 WEEKS!! Thats terrible...!

Thanks for getting back. Glad to see you got paid. I will close this complaint. Good luck to you!