RESOLVED - Bingo Hall

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    Last post ago 10 months by quinckr
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      • No avatar normal
        • Started by
          Newbie
          9
        • last active 6 months ago
        since bingo hall has been named site of the month they have decided too change some rules with no warning, they send emails out for guess the sentence for 100 dollars every month and in that email it does not state a deposit is required too collect.they also have daily free rolls that you can enter on there face book page and suddenly changed the rules too where after you get 4 free rolls you have too make a deposit. the free rolls are twice a day and not everyone can make a deposit every 2 days. and god forbid if you go too lh because they are no help at all, some can be very rude.there are so many people leaving because they have made these changes without warning any of us depositing players. i mean if you offer something for free then you should honor it and not tell someone  you have too make a deposit before you can collect it because the email clearly does not state a deposit is required and this goes along with the phone calls saying a 25 dollar chip has just been credited too your account and when you login there is nothing and again when you go too lh they will tell you a deposit is required. >:D
      • Archnye
        • Replied by
          admin
          5668
        • last active 9 hrs ago
        I'm disappointed with the negative feedback we're beginning to see. We haven't received too many complaints in the past and they've been a popular choice for our members from the US but customer service seems to be the major issue with this group these days. We appreciate your feedback and I will encourage the Bingo Hall rep to explain the rule changes etc.
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      • 13754160 10207265485261471 421485153858319331 n

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        • Lightbulb
        I too, feel very disappointed in Bingohall.  Just to let you know Vics Bingo and Bingoformoney are affiliated..doing my research.  Bingoformoney said they are stand alone when I joined and asked if they are affiliated with Bingohall.  I deposited and went to play bingo and it was the same players.  So I again went and said I was told it was a different site.  Same support person it's a sister site if you want to call it that.  I have since then found out they have same support people also. 

        Their daily giveaways have been named "monthly giveaways" according to them and you are only allowed 1 play on them until you have deposited again or you cannot cash out from the daily giveaways that are their "monthly giveaways"

        I was double credited for the freeroll from here after being denied the freeroll credit (thank you to Froggy for trying to help)  After being double credited, I went to support and told them I was.  Noone even answered me.  So, I played with all of it just to see the game, bowing out of freeroll as that is not fair.  I to this day have $1055 in my Bingohall account.  $1000 shows as "cash"  I am finished with Bingoformoney, Vicsbingo and Bingoformoney as I WILL NOT continue to deposit where I do not trust.  My advise, is read and ask and get in writing and screenshots.  I have tons of screenshots but it did me no good on my $1000 win.  What a BUMMER
      • Archnye
        • Replied by
          admin
          5668
        • last active 9 hrs ago
        Lori, I don't understand what's going on with your bonus and cashing out etc. Something is not making sense and I've asked the rep in the Exclusive $65 Bonus topic. It's the weekend so we're going to be waiting for answers until Monday.
      • 1451992 10206006151655265 1315716837615980399 n
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          111
        • last active 9 hrs ago
        >:( >:D
        I feel your pain, Lori!  Just finished a frustrating day playing at this Bingo Hall?! I did make a deposit today and truly regret it.  I spend a lot on slots and don't mind losing when everything is above board and spelled out in black and white.  What I hate is being ignored by customer support when I am giving you my money!  I was transferred To 3 or 4 different support persons and never did get a response.  Will ignore all promotions from Bingo Hell!
      • Archnye
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        • last active 9 hrs ago

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        • 1451992 10206006151655265 1315716837615980399 n
        Hi perkypoo, I'm sorry you had a bad experience. If there's something you need me to check up on regarding your account let me know. PM me some more information and your user name and I'd be happy to see what's happening. I'm working on getting them to settle these issues so bear with me 
      • 1451992 10206006151655265 1315716837615980399 n
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        • last active 9 hrs ago
        BINGO HELL!

        I just think that there is NO excuse for someone operating a site where Live Chat  don't respond when after 3 or 4 Host enter chat room within a 30 minute period without replying.  Maybe it's just me that expect more for your money or customer service.  I just decided that I could solve this problem real easy.  I'm banning myself from BINGO HALL due to poor customer service!  I have been burned badly this year once and vow that it wouldn't happen again.  But I do appreciate your offer of help! Thanks..


        <i_love_lcb>
      • Archnye
        • Replied by
          admin
          5668
        • last active 9 hrs ago
        I'm hoping we will see some improvements. It takes player feedback to get anything done. perkypoo has done her time in bingo hell but we still need explanations of the rule changes for alison4122002 and answers as to what's going on with Lori's account.

        I expect to get some answers on Monday.
      • Lightbulb
        • Replied by
          Super Hero
          1802
        • last active 8 hrs ago

        Thanks for this post from:

        • 13754160 10207265485261471 421485153858319331 n
        • Archnye
        • Index
        Lori Ponder-Vanlandingham wrote:

        I too, feel very disappointed in Bingohall.  Just to let you know Vics Bingo and Bingoformoney are affiliated..doing my research.  Bingoformoney said they are stand alone when I joined and asked if they are affiliated with Bingohall.  I deposited and went to play bingo and it was the same players.  So I again went and said I was told it was a different site.  Same support person it's a sister site if you want to call it that.  I have since then found out they have same support people also. 

        Their daily giveaways have been named "monthly giveaways" according to them and you are only allowed 1 play on them until you have deposited again or you cannot cash out from the daily giveaways that are their "monthly giveaways"

        I was double credited for the freeroll from here after being denied the freeroll credit (thank you to Froggy for trying to help)  After being double credited, I went to support and told them I was.  Noone even answered me.  So, I played with all of it just to see the game, bowing out of freeroll as that is not fair.  I to this day have $1055 in my Bingohall account.  $1000 shows as "cash"  I am finished with Bingoformoney, Vicsbingo and Bingoformoney as I WILL NOT continue to deposit where I do not trust.  My advise, is read and ask and get in writing and screenshots.  I have tons of screenshots but it did me no good on my $1000 win.  What a BUMMER



        As with anything you get for free no matter if it is at a casino or a bingo hall they always have certain T&C's.. They can change there rules at anytime, so I would advise that you read them at least once a month. I will not take any bonus money unless it is BBs that I got with deposit or the BBs I won cause all that other money ( if you read the rules ) that they say is free ,  which it  is free but have certain T&C's..  I play at instant and vic's and although I have had little problems which were resolved quickly...  I can not sit by and let you guys bash this place. I totally agree about live help being useless one time I waited 4 hours to be helped just to get the same answer as my prior visit to live help. I know it is heart breaking to win on free money so why even take it. also you do know they offer unlimited BBs in jet and nova room also late night room. with just a 3x's playthur. ( last time I read the rules which were months ago..lol ) no where else does that.  good luck 
      • No avatar normal
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          Newbie
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        • last active 6 months ago
        i just received 2 bonuses on happy circus and contacted live help because it didn;t give me the bonuses like it should have, i contacted live help and was connected too william and he was just completely rude. tried calling and constantly put on hold and hung up on. tried collecting bonuses from this site and when i do they tell me i need too make a deposit after i have already made one.just so disapointed with bingo hall anymore.
      • 13754160 10207265485261471 421485153858319331 n

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        • Splashing smileys zpshcg4poau
        • Archnye
        • 1451992 10206006151655265 1315716837615980399 n
        ok, so since I just joined BINGOFORMONEY I thought I would give them another chance since they are not EXACTLY BINGOHALL but yes, they are affiliated... I made a 3rd deposit and am playing as we speak.  I WILL have something to cash out.  I will keep you all posted 
      • Archnye
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          admin
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        • last active 9 hrs ago

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        • 13754160 10207265485261471 421485153858319331 n
        I understand what you're saying shirlsplay and I agree 100% with reading the terms and conditions. It's true that they can be changed at any time without notice. This group, which includes Bingo Hall, Bingo for Money, Instant Bingo, Vic's Bingo, Bingo Canada and South Beach Bingo, doesn't have a reputation for not paying its players. Unfortunately, the problem here is with customer service and because LBB's exclusives and tourneys require players to deal with live help, understandably the problem is becoming more apparent.

        We may not be able to fix the lack of knowledge or rude reps but we can be your go between to straighten everything out

        You should have no problems cashing out Lori. Please do let me know if you do,
      • 13754160 10207265485261471 421485153858319331 n
        OK, so at BingoformoneyI have not taken any of the "daily bonus'" because I'm afraid to take any bonus to have it held against me.  I contacted live help and have 3 wonderful screenshots of no reply just transfers to another person.  You can see the time clearly... WHAT IS GOING ON WITH THEM? They shut down chat 'due to inactivity after me waiting 30 mins?  (I havent checked my screen shots for exact minutes)
      • 1451992 10206006151655265 1315716837615980399 n
        • Replied by
          Full Member
          111
        • last active 9 hrs ago


        And I thought it was just ME just having a bad day with Live Chat!  I feel your pain, Lori.  I haven't been back to Bingo Hell since my little adventure there. They need to fire who ever it is over customer service before they run off their paying customers.

        <i_love_lcb>

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