RESOLVED - BitcoinPenguin

    592
    views
    6
    replies
    Last post ago 10 months by zuga
    No avatar normal
    • Started by
      Super Hero
      1019
    • last active 3 days ago
    Headline back 23

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal
        • Started by
          Super Hero
          1019
        • last active 3 days ago
        [table]
        [tr]
        [td][/td]
        [/tr]
        [/table]So I never thought I would be posting this sort of thing about a Bit Coin casino.  As generally I can sort of tell if there going to treat me well or not.

        Apparently Bit Coin Penguin is having issues behind the scenes and besides live chat there isn't a direct way to get a hold of anyone else besides the front chat line.  So issues are going unresolved and not quite working out well for the player.

        My LTC cash out had to be settled for less, because of there inability to trade BTC for the proper amount of LTC win.  I don't understand how or why, because there are several exchanges out there on the internet to choose from.  Choose one, exchange your BTC for what you want in LTC.  Then presto pay the player.  Apparently it's a bit more complicated than that for them.

        Then they have there Monday 20% cash back bonus.  Apparently whomever taught there bonus deposit math, must have not been having a very good day.  As I asked for a 20% bonus on a 100 mBTC deposit.  To only get 2 mBTC, versus 20 mBTC.  I told live chat the bonus they credited was incorrect.  Instead of verifying there math or checking with someone else.  I was met with a "seriously" and ban from live chat.

        To top it off, writing an e-mail to there support page doesn't work either.  As I"m guessing that's answered by the same person or people.

        So for now I must say on a personal note, that probably following Zuga's advice and not playing here would be advised.  Apparently if you have any issues with your cash out or with a promotion.  Yet even though live chat is wrong, you'll be met with the we are always right and never wrong attitude.  Then banned from live chat and have your e-mails go unanswered.

        This casino seemed to have promise, yet if this how live chat operates I think we'll end this with a no thanks I'll pass on future bit coin deposits.
      • Me
        • Replied by
          admin
          6670
        • last active 1 hour ago
        Im sorry to hear about your troubles.  And yes we warned against these guys as they are not regulated ( being powered by SoftSwiss is not the same as being regulated and having a proper gambling license).

        Ill have one of our Mods look for a contact there, but cant make any promises.
      • Index
        • Replied by
          moderator
          1870
        • last active 1 hour ago
        Hi cheetahwind,

        Sorry to hear about the issue with BitcoinPinguin casino. We've notified them and we hope somebody will get back to us with an answer. We'll keep you posted.

        Best regards.
      • Panda kiss
        • Replied by
          admin
          5097
        • last active 21 min ago

        Thanks for this post from:

        • Index
        • Me
        As soon as I saw this complaint I emailed the support team via there contact form on their webiste and I received a response 1 hour later, they said the following:

        Unfortunately, the wrong cashback was issued to the player by mistake. After having received cheetahwind's email we've checked this situation more thoroughly and it turned out that instead of issuing 0.0198 BTC cashback only 0.002 BTC were issued to the player. After that 0.0178 missing BTC were credited to Player's account and, moreover, a 0.01 BTC bonus has been credited as a compensation for the mess-up. This is the email that was sent to the Player as to notify him/her about it:

        Posted on: 16 May 2016 09:59 PM
        Dear Player, we've investigated your case more thoroughly and it turned out that the cashback was mistakingly issued to you. We've added the rest of the sum to you. Moreover, we've issued the bonus for this irritating mistake.

        Please, accept our deepest apologies for it.

        We understand how vexing this situation and on account of it we've issued additional 0.02 BTC bonus to the Player.
      • No avatar normal
        • Replied by
          Super Hero
          1019
        • last active 3 days ago

        Thanks for this post from:

        • Me
        To be honest it took longer than an hour, but ok yes during the hours I have worked.  Things have been resolved.

        Still to be honest to be banned from live chat wasn't a very nice thing on there behalf.  Then to have post to a bad review to get something resolved.  Just doesn't seem right.
      • Me
        • Replied by
          admin
          6670
        • last active 1 hour ago

        Thanks for this post from:

        • Index
        cheetahwind wrote:


        Still to be honest to be banned from live chat wasn't a very nice thing on there behalf.  Then to have post to a bad review to get something resolved.  Just doesn't seem right.


        yeah that was not cool. I think best thing for you would be to move on to a different bitcoin casino. Too many red flags here.

      lcb activities in the last 24 hours

      • 23
        new members
      • 737
        members online
      • 11318
        guests online
      • 105
        new posts
      • 8606
        free games played
      Join the club

      Most viewed forum topics

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170