Bitstarz Removes 3.45 Btc Balance According to Breaking Bonus Terms

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Last post ago 6 months by newagetrader
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        • last active 3 months ago
        Here is the story:

        I am a big player of bitstarz. I deposit big, bet bigger. Last week i lost 2.54 btc. They credited my account with 0.25 btc loyalty/cashback bonus.

        Then i started to play. I played one slot with 0.024 btc. I hit about 2btc win. Then i lowered my bet to 0.012 btc. I get bored, then i played with 0.03 and 0.06 btc. Most of my winnings come from my first 0.024 btc bets.

        Then i finished bonus rollover. Requested a 3.45 btc withdraw. They cancelled it and they removed my entire balance. Their claim is " You broke our rules by betting over 0.025 btc ".

        I respect their rules. I did not know that rule. However while most of my winnings comes from 0.024 btc bet, they remove whole balance.

        I feel scammed. They could remove my bets over 25mbtc (both wins and loses comes from that bets) then remains my balance with comes from 0.025 below bets. Then i could go on to rollever bonus amount.
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          Super Hero
        • last active 18 days ago
        This is a predatory rule that caught a lot of victims off guard. There have been other players complaining about it also. My only suggestion is to not take a bonus. Or find another bitcoin casino that doesnt have those terms...
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        Updated: According the their terms and conditions page:
        "Should the Casino become aware of any user who has accepted the bonus or a promotion with sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing a cash out of said bonus or at any way try to take advantage of bonuses received by BitStarz, then BitStarz will enforce immediate confiscation of winnings and closure of the account with the right to withhold any further withdrawals. An example of advantage play would be delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings."
        Proof here: 1.jpg

        However they have another terms and conditions page also. 2.jpg They confiscate my winnings according to this terms. However as i stated before, they have different terms also. According to that terms i am fully right.

        They have 2 different and conflicting terms and conditions. Still they have not made any announcement about this 2 different terms and conditions. According to 1 that i attached here , i am fully right. However this casino continue to confiscate my winnings.
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        Hi, You did point out personal bonuses during your difficult period and speaking with our general manager. I am very sorry that we won't see you as a player here anymore.I hope whichever casino you decide to play at...

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