Bovada froze my account and would like it back

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    Last post ago 10 months by kimosabi0077
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        • Started by
          Jr. Member
          90
        • last active 2 days ago
        If someone here to help me that would be great. I have submitted what they asked for but they still wont return an email. Its been several weeks now. My username is kimosabi0077  I had deposited a great deal of money with them before this happened and as I stated I would like to continue playing there. Thank you in advance
      • Index
        • Replied by
          moderator
          1663
        • last active 1 hour ago
        Hello kimosabi0077,

        We're sorry to hear that. The casino rep will be notified. We'll keep you posted, don't worry.

        Kind regards.
      • No avatar normal
        • Replied by
          Jr. Member
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        • last active 2 days ago
        thank you.. it wouldn't be nearly as much of a problem for me if they had kept in some sort of contact or atleast replied to one email and told me I wasn't going to get my account back. I didn't like the idea of sending a picture of my passport to begin with but they seemed legit so I gave it a shot
      • Bovada
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          Casino Rep
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        • last active 6 months ago

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        • Index
        Hi kimosabi0077,

        I'm sorry to hear this!
        I will help in any, so please visit your message and reply to mine

        Thanks,
        JessBPsupport
      • No avatar normal
        • Replied by
          Jr. Member
          90
        • last active 2 days ago
        thank you.. the username for Bovada is also kimosabi0077    I also got a couple emails this morning offering to sell bovada accounts and it came from what looked like LCB in the email.. is that ok to do? sounded kinda fishy
      • Me
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          admin
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        Thanks for this post from:

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        kimosabi0077 wrote:

          I also got a couple emails this morning offering to sell bovada accounts and it came from what looked like LCB in the email.. is that ok to do? sounded kinda fishy


        Just to clarify, when ever you receive a private message here at the forum, you also get notified by email.

        That spammer was sending PMs to some of our membership with that offer. Ultimately they got banned.


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          Jr. Member
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        • last active 2 days ago
        good to know.. I thought something was up with it.. couldn't make sense of it.. tried to figure out if they wanted $150 from me or there was $150 on the account already.. I just ignored it until I could ask someone who knew what was up.. thanks
      • Index
        • Replied by
          moderator
          1663
        • last active 1 hour ago
        Hello kimosabi0077,

        According to the casino rep's words the casino is still looking into your matter. She also told me that you would be contacted by them.

        Please let us know once you've heard from them.

        Kind regards.
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        thank you.. I got an email from them today asking me to resubmit my passport photo.. I did and awaiting a reply now... hopefully I will be able to play here again by this weekend.. thanks so much for the help.. ive been trying on my own to get there attention for awhile now
      • Index
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        Hi kimosabi0077,

        Thank you for letting us know. Hope everything will be sorted out soon and you'll be playing with them again.

        Kind regards.
      • No avatar normal
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          Jr. Member
          90
        • last active 2 days ago
        everything started out on the right track as usual but here I am again 3 days without hearing back from them. don't understand what takes so long about just reactivating an old account.. if I hadn't spent so much money with them already I would just throw in the towel
      • Index
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        Hello again kimosabi0077,

        I'm sorry to hear that you are facing the problems with them again.
        The rep will be notified and we will see what is going on.

        We'll keep you posted.

        Best regards.
      • Index
        • Replied by
          moderator
          1663
        • last active 1 hour ago
        Hello  kimosabi0077,

        I've got the reply from the rep saying that the casino will contact you soon. They are looking into it.
        You just have to be a little bit more patient and we hope everything will be sorted out.

        Please let us know when you hear from them.

        Best regards.
      • No avatar normal
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          Jr. Member
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        • last active 2 days ago
        they did finally email me.. accepted my passport this time.. I sent the exact same file as last time so not sure what the hold up was.. now they are asking that I call a "toll free" number to verify some more things.. not toll free since im on the naval base in Cuba so I have to get an international calling card.. ill update after the call
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        got it back.. shame I missed the only no deposit bonus I have seen them put out but hopefully they will not unable it again anytime soon.. thanks to LCB for getting them on this

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