RESOLVED: BOVEGAS refused pay out from sign up bonus

If I dont undertsnad  all rules then I am really sorry but I dont know what to do next... I should make deposit?  Maybe casino have it right and just cant follow it

Conversation started on : Friday, March 17, 2017, at 13:52 (GMT+0)
[13:54] zenekkkkk: hi
[13:55] Sofia has joined the conversation
[13:55] Sofia: Welcome to BoVegas online casino! May I have your username and how may I assist you?
[13:55] zenekkkkk: i would likke to ask if i can pay out
[13:56] zenekkkkk: in my case
[13:56] Sofia: What is your user name please?
[13:56] zenekkkkk: zenekk87
[13:56] Sofia: One moment please
[13:58] Sofia: There's no such player in the system. I would advise to double check the username
[13:59] zenekkkkk: oh sorry
[13:59] Sofia: Can you please give me valid user name?
[14:00] zenekkkkk: zenekkkkk
[14:00] zenekkkkk: correct
[14:00] zenekkkkk: now
[14:02] Sofia: Please note that Free Trial Bonuses are not meant for withdrawal and are given to players only to test the games
[14:02] zenekkkkk: serious?
[14:03] zenekkkkk: so its withadrawable only in my head?
[14:05] zenekkkkk: some Rtg casino have 15 years already. Donmt have to play for fun
[14:06] zenekkkkk: i nthought i readed terms. maybe i mix up with other ne casino
[14:07] Sofia: There is max cashout - $50
[14:07] Sofia: To withdraw , you should win at least $150
[14:08] Sofia: with your max cashout, you will not be able to reach this minimum withdrawal limit
[14:09] zenekkkkk: sounds like labirynth without exit
[14:10] Sofia: Why do you think so?
[14:10] zenekkkkk: what i have to do ?
[14:10] Sofia: You can play with real money , there is no max cashout
[14:10] zenekkkkk: ok 50 is max
[14:10] zenekkkkk: i saw it
[14:11] zenekkkkk: in terms
[14:11] zenekkkkk: but i cant because?
[14:13] Sofia: Because $50 is the maximum cashout while you need to have $150 to request withdrawal
[14:13] Sofia: As soon as you complete playthrough, even if you win $500, you will have $50, $450 goes void
[14:14] zenekkkkk: i cant pay out this 30?
[14:15] zenekkkkk: need to deposit or what?
[14:15] zenekkkkk: my wager its done
[14:16] Sofia: Yes, you need to deposit if you would like to withdraw your winnings
[14:16] zenekkkkk: so cant now?
[14:16] Sofia: Please specify
[14:18] zenekkkkk: its some way to dio to get those 30 bucks somehow
[14:18] zenekkkkk: ?
[14:19] Sofia: Let me remind you , that Free Trial Bonuses are given to players only to test the games
[14:19] Sofia: You can withdraw if you reach $150 and there is no max cashout
[14:20] zenekkkkk: but for whatb i need this maximum?
[14:21] zenekkkkk: i see i can pay out from 25
[14:21] zenekkkkk: i have 30 now
[14:21] Sofia: Did you reach $150?
[14:22] zenekkkkk: i think so
[14:22] Sofia: Playable Balance: $30.00
[14:22] Sofia: You cannot withdraw this amount
[14:23] zenekkkkk: ok i get it
[14:25] zenekkkkk: so probably not gonna make it but i will try to reach and come back to you
[14:25] Sofia: Sure
[14:25] Sofia: Good luck playing
[14:25] zenekkkkk: already had good luck
[14:25] zenekkkkk: in my opinion
[14:27] zenekkkkk: bye
[14:27] zenekkkkk: HAVE A NIC DAY
[14:27] Sofia: Thank you
[14:27] Sofia: You too
[14:27] zenekkkkk: sorry for my not enough good knowledge

It is confusing, to be honest. Could you please tell me which bonus did you claim?

50FREE no deposit bonus code for new players

I see. Thank you. We're going to forward your message to the casino rep and ask them for an explanation. 

Dear zenekk87,

Every free chip that you redeem has terms and conditions which you can read before playing with the free chip and then decide if you want to use it.

The bonus you have claimed has max cashout of $50, and has wagering requirments like every free chip.

Please bear in mind that the terms and conditions of the free chip are written clearly in the information of this free chip.

If you are playing in online casinos you probably aware of those termd and conditions moreover the terms and conditions apply only to Free chips.

You have met the wagering reuirments which is good!  now in order to withdraw you need to deposit $120 to your account to have $150 and then you can withdraw.

Please bear in mind that if you deposit real money and play with it there are no terms and conditions any money you win you are able to withdraw as long as you have miniumum of $150 in your account.

In the future I clearly advise to read the terms and conditions and to contact our customer support if you have any questions.

Best regards,

Ric

BoVegas Casino

AffAlliance Group

For what You have all supporters in casino????

I asked what to do to help me finger out. Only rep or manager can answer??? Live chat is sucks everywhere 

Hi there once again.

My case its lets say resolved.

I reply now cause MelissaN asked me if I can finish what I started.

I didnt make any so I couldnt withadrawal "withadrawadle" cash. I respect terms and I am complaint. Only what I needed was deposit 120 USD  to pay out those 30 credit already wagered. I need to say once again I could defeat gambling behavior and just loose those credits without any action and attempt to get eligle withadrawal request. To many times in the past I had bad experiences with diferent RTG casinos so 120 USD was just not in my heasd to comes true. Everything its ok and I this is next step back for me to not play anymore in RTG casinos. I am done. Terms are not friendly for players who want pay out without invest.  Greets Zenekk.

Dear zenekk87, 

Please accept my apology for the misunderstanding that took place. Sofia is our new customer support manager, so please, make a discount =) We will do our best to prevent the situations like that from happening in future. 

Ric

BoVegas Casino

AffAlliance Group