RESOLVED - Box24 casino (TOP GAME) complaint

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    Last post ago over 3 years by Feelin froggy
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    anfransen

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        anfransen

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        I am here to post complaints about box24 casino withdrawal problem from ND bonus.
        here is the problem:
        - I registered and got 24 bonus chip as welcome bonus.
        - I received a welcome email saying that I can withdraw max 50 from the bonus.
        - I made through the wagering req and requested a withdrawal of 50
        - sent docs and faxback form and were accepted so my account was verified.
        - The withdrawal was made on 30/5/2013 at 04:00
        - Asked the live help and was told it will take about 72 BIZ hours.
        - on 3/6/2013 the status of withdrawal changed from PENDING to APPROVED.
        - I cant find any money credited to my SKRILL.
        - Asked live chat again and was told that the finance manager will contact me in 24 hrs through mail. .
        - today (the day i post this topic is 6/6/2013.

        I really hope that the casino can help me with this problem.
      • 1455158 712091978802419 1724984601 n

        Feelin froggy

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        Thanks for this post from:

        • Putting on lipstick emoticon 1
        Send me your user name and we'll see what we can find out.
      • Sloto cash

        sloto

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        Thanks for this post from:

        • Putting on lipstick emoticon 1
        Please send me the username so I can help

        Thanks
        Sloto
      • Putting on lipstick emoticon 1

        Lipstick

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        Please let us know if it gets resolved anfransen so that we can update the thread.

        Lets hope the rep can take care of it for you.

        Thanks,

        Lips
      • Sloto cash

        sloto

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        Thanks for the username, I am looking into this! 

        Sloto
      • 1455158 712091978802419 1724984601 n

        Feelin froggy

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        Thanks for responding to my pm so quickly sloto. I did give you the user name so you should have all you need to resolve this?
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        anfransen

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        Thanks for this post from:

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        i will keep my update here i have given sloto my username too~
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        anfransen

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        hi sloto, may i know any update on the issue?
      • Sloto cash

        sloto

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        Hi

        I hope to have an update tomorrow as the accountant responsible for this payment is not in the office on weekends

        Sloto
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        anfransen

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        is the payment from Trenant Ltd?
      • Sloto cash

        sloto

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        Hi

        Yes this has been paid

        Sloto
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        anfransen

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        thank you very much so i announce that the problem is solved
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        sloto

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        No problem, glad its resolved and happy to help
      • 1455158 712091978802419 1724984601 n

        Feelin froggy

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