RESOLVED: btc-casino.io game interruptions

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Last post ago about 1 year by trayber
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  • Started by
    Super Hero
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      • Started by
        Super Hero
        1,574
      • last active 2 hrs ago
                        I  need help with btc-casino.io.    My games frequently stop in the middle of play;  more importantly,  they seem to do this while in the middle of a bonus round.  This seems to happen more frequently with the NetEnt games I have noticed.    Yesterday  during a bonus round on "Dead or Alive"  with about 8 or 9 spins remaining,  the screen went blank  and I received an error message that said  This game is not available at this time.  This happened around  11: 55  AM,  EST.  Customer service was notified.  I'm  frustrated with this because this has happened on numerous occasions and I have informed them of this.  Please help me with this.
    • 200 zpsnwkvewod
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        Hero Member
        950
      • last active 25 days ago

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      Hi Bongo,

      I can see how frustrating that can be.

      A casino rep has been notified.

      Thank you for your patience.

      Regards,
      Emma
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        Casino Rep
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      • last active 6 months ago

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      Hello
      The information is transmitted to the administration of the casino.
      When this occurs, please contact the btc-casino.io support service to make official request about the problem.

      CoinProfit team
    • No avatar normal
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        Super Hero
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      • last active 2 hrs ago
                    Thank you,  I have  informed them  of the situation right after it happened.  I  was informed it was given to the "technical department" .  I am a loyal  player and put a lot of money in and have Diamond VIP status.  I  do not like having to wait weeks  for answers.    I have still not heard back from previous issues that were almost identical to this one.   
    • Soad1
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      Thanks for this post from:

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      • Me
      CoinProfit wrote:

      Hello
      The information is transmitted to the administration of the casino.
      When this occurs, please contact the btc-casino.io support service to make official request about the problem.

      CoinProfit team


      Hi there,

      I believe the whole purpose of this complaint is because your support was giving the OP a runaround. So you are not being really helpful by suggesting he should contact the support again, when that obviously led to nowhere...
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        Super Hero
        1,574
      • last active 2 hrs ago
                        Thanks 2fast4u,  It's all on record.  All they have to do is look at the history on the mail in the system.  I  hope we can resolve this quickly.
    • 200 zpsnwkvewod
      • Replied by
        Hero Member
        950
      • last active 25 days ago
      I asked the rep again to give it a closer look.

      Thank you for your patience bongo.
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        Casino Rep
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      • last active 6 months ago

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      bongo wrote:

                    Thank you,  I have  informed them  of the situation right after it happened.  I  was informed it was given to the "technical department" .  I am a loyal  player and put a lot of money in and have Diamond VIP status.  I  do not like having to wait weeks  for answers.    I have still not heard back from previous issues that were almost identical to this one. 


      Hello!

      We are really sorry for the inconvenience you have encountered. This happened due to our relocation to new more stable servers to ensure quality of the games. At the moment all works are finished and the games are fully functional. In order to compensate your time and negative experience we are happy to inform you that btc-casino.io credited bonus to your account.

      CoinProfit team
    • No avatar normal
      • Replied by
        Super Hero
        1,574
      • last active 2 hrs ago
                        Thank you so much,  that was very generous of you .
    • No avatar normal
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        Jr. Member
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      • last active 4 days ago
      Are these versions of NetEnt slots legit? To me they seemed like hacked versions.

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