BTC Casino slots payments???

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    Last post ago over 1 year by moonballad
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      • Index
        • Started by
          Full Member
          206
        • last active 20 hrs ago
        I just registred on BTC Casino, deposit and start played Starburst... I notice not correct payment from this slot... If you win 5 same simbols on the line they pay only for one side ( Starburst pay from booth side), and notice many more mistakes with payment...

        I inform support about that and wait answer... Be carefull...



        Rated:
      • Index
        • Replied by
          admin
          2,066
        • last active 8 hrs ago
        moonballad, I had your win analyzed and this is what you got:

        - line 4: 5 of a kind that should pay 40x2=80 coins
        - line 6: 5 of a kind that should play 40x2=80 coins
        - line 10: 4 of a kind that should pay 15x2=30 coins
        - line 1: 4 of a kind that should pay 15x2=30 coins

        Total to be paid: 2x80 + 2x30 = 220 coins

        So the pay you've got is correct. Where I think you got confused is that when you get 5 of kind, you are NOT getting paid 2 times for the same combination on a same line.
      • Index
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          Full Member
          206
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        I play 0.2 USD/BTC,

        And you GET payment from booth side if you get 5 simbols 
      • Index
        • Replied by
          admin
          2,066
        • last active 8 hrs ago
        You played 2 coins per line, 1mBTC per line. You can notice I multiplied every line win with 2 (because you staked 2 coins per line).

        In cash your win would be 220 coins x 0.01 = 2.20 mBTC
      • Index
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          admin
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        • last active 8 hrs ago

        Thanks for this post from:

        • Index
        My fault indeed, sorry for that.

        Had to spin a lot on our free game to get 5 of kind. They definitely pay both ways, or 2 times for the same combination.

        Than I think your win would look like this:

        - line 4: 5 of a kind that should pay 2x40x2=80 coins
        - line 6: 5 of a kind that should play 2x40x2=80 coins
        - line 10: 4 of a kind that should pay 15x2=30 coins
        - line 1: 4 of a kind that should pay 15x2=30 coins

        And the total would than be 380 coins, or 160 coins more than the win amount shown on a screenshot.
      • Index
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          206
        • last active 20 hrs ago
        Yep. thay dont have a correct payment, and no answer from BTC yet.....
      • Index
        • Replied by
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          206
        • last active 20 hrs ago
        I try one more time on chat

        "The information has been sent to the technical department; your problem will be solved shortly"

      • Me
        • Replied by
          admin
          6,592
        • last active 12 hrs ago

        Thanks for this post from:

        • Index
        These tech issues usually take bit of time to get resolved. So I would be patient and wait til they get back to you with their findings.

        Let us know once they do
        Cheers/Hvala
      • Index
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        "I've sent this issue to our technical department again. We will resolve this problem and give you the answer. In case there were bugs, you will recieve the compensation."

        This is answer after 3 months
      • Index
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        • last active 5 hrs ago
        moonballad wrote:

        "I've sent this issue to our technical department again. We will resolve this problem and give you the answer. In case there were bugs, you will recieve the compensation."

        This is answer after 3 months


        That's a very long wait for nothing to have happened.  Thanks for the update.
      • Poker face funny
        • Replied by
          Super Hero
          1,050
        • last active 11 hrs ago
        HI,

        This sounds weird to me!  The following questions are what came into my mind after reading this post.

        Does it really take 3 months to fix a payout problem?

        If this machine is doing this, how many other people have played and not noticed that they were not getting a correct payout?

        Is this casino stalling thinking that the player will forget and therefore will not follow-up on correcting the problem?

        I am really interested to see how this situation works out.  So Moonballad, PLEASE keep us updated.

        Good Luck
      • Index
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        Thanks for this post from:

        • Poker face funny
        Last edit...

        Vlad from support tell me how everything with their slots is OK, and if I have a new question he is glad to answer me...

        Just be carefull....

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