UNRESOLVED - btc casino stole my money or messed up my winnings

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Last post ago 11 months by Emma.lcb
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mainou vue

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      mainou vue

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      Here is a copy of my ticket that Still isn't resolved.



      Been long time

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      Emma.lcb

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      Hello Mainou vue,

      How unfortunate! A casino rep has been notified, hopefully we will get a response soon.

      Thank you for your patience.

      Regards,
      Emma
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      finallyfinally

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      OP, I'm sorry my post wont help you much - but hopefully it will help prevent others from playing here.

      I hope they pay you.  They do seem to pay players after ridiculously bad service and wait periods.  Often time players end up just losing the money back, don't do that!


      From their site:

      https://btc-casino.io/page/fairgaming
      FAIR GAMING

      At BTC Casino we understand just how important it is that our players have confidence in the fairness of our casino games.

      That is why BTC Casino uses software supplied by Bestslotsgambling, the leading software provider in the gaming industry. All the games are independently tested by TST - Technical Systems Testing. TST is a large and well-respected firm that carries out independent tests on the fairness and accuracy of casino games. The TST compliance letters feature Bestslotsgambling's name.
      [/quote >


      Seems like they just made up "Bestslotsgambling", there's nothing about the company anywhere.

      They also advertise instant cashouts and offer proveably fair games.  (obviously they don't offer either)

      I asked them about the "leading software developer" that doesn't seem to exist, they said they would get back to me via email.

      Two weeks later I received this email:

      [quote]Dear player,

      You have come to us with the question about additional data about information, which shown on page https://bitcoin-casino.io/page/fairgaming . All information, which can be provided, you can see in our site and available for all users. Additional data or some other links we do not pledge to provide.

      Best regards,
      BTC support team.




      I think they deserve to be black listed.  Pocket Dice should also be considered as it is the same company.
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      mainou vue

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      Thanks, I have other issues that were resolved but this one is taking forever and they won't even offer any ndb or anything to make the player happy
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      Melcb

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      I heart LCB

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      BTC Casino has an LCB warning due to poor communication from the rep and other unresolved complaints.
      *Warning: Players are advised to use caution. Reports of slow and non payments were received. They also do not provide any information on the jurisdiction and their license.

      As Ema said the rep has been notified, but unfortunately there is not much more we can do until she responds.
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      mainou vue

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      Still no update to this issue. How long am I supposed to wait, and if its forever, i guess the only thing is to let others know of this issue n warn them before choosing btc casino
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      Emma.lcb

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      Hello mainou vue,

      I've sent two follow up emails, still nothing...

      I will try again.
      Thank you for your patience.
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      Emma.lcb

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      And can you please send me your BTC casino username in a private message?

      Thank you!

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