Cafe Casino help

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    Last post ago 8 months by kathy.anderson
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    kimosabi0077

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        kimosabi0077

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        I need to find out how to forfeit bonus funds to make a withdrawal here.. it looks like it should work the same as the sister sites but wont give me the option once I click it
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        MelissaN

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        Hello kimosabi0077,

        Have you tried to contact the casino support and ask them why you don't have this option?

        Best regards.
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        kimosabi0077

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        I did but the slow support answering got me to make a rookie mistake and I played it all out before they checked into it hours later.. probably just be playing without bonuses from now on
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        MelissaN

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        Hello again kimosabi0077,

        I'm sorry to hear that but finally did you get the explanation?
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        kimosabi0077

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        no explanation.. just said that by the time they looked into my account there was only $4.95 left and they were bonus funds... irritating none the less but at the end of the day its my fault for not having the patience to wait it out.. I knew better
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        MelissaN

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        Hello kimosabi0077,

        The casino rep has been notified. Hope they will get back to us shortly.

        Thank you for your patience.

        Best regards.
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        MelissaN

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        Hi kimosabi0077,

        You're issue has been forwarded to the casino. Please let us know when you hear from them.

        Hope all will be sorted out soon.

        Best regards.
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        kathy.anderson

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        When you make your withdrawal, the bonus funds are automatically taken away. At least that is what happened to me with my withdrawal.

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