Cafe Casino help

    710
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    Last post ago 11 months by kathy.anderson
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      • No avatar normal
        • Started by
          Jr. Member
          91
        • last active 16 hrs ago
        I need to find out how to forfeit bonus funds to make a withdrawal here.. it looks like it should work the same as the sister sites but wont give me the option once I click it
      • Index
        • Replied by
          moderator
          1901
        • last active 13 min ago
        Hello kimosabi0077,

        Have you tried to contact the casino support and ask them why you don't have this option?

        Best regards.
      • No avatar normal
        • Replied by
          Jr. Member
          91
        • last active 16 hrs ago
        I did but the slow support answering got me to make a rookie mistake and I played it all out before they checked into it hours later.. probably just be playing without bonuses from now on
      • Index
        • Replied by
          moderator
          1901
        • last active 13 min ago
        Hello again kimosabi0077,

        I'm sorry to hear that but finally did you get the explanation?
      • No avatar normal
        • Replied by
          Jr. Member
          91
        • last active 16 hrs ago
        no explanation.. just said that by the time they looked into my account there was only $4.95 left and they were bonus funds... irritating none the less but at the end of the day its my fault for not having the patience to wait it out.. I knew better
      • Index
        • Replied by
          moderator
          1901
        • last active 13 min ago
        Hello kimosabi0077,

        The casino rep has been notified. Hope they will get back to us shortly.

        Thank you for your patience.

        Best regards.
      • Index
        • Replied by
          moderator
          1901
        • last active 13 min ago
        Hi kimosabi0077,

        You're issue has been forwarded to the casino. Please let us know when you hear from them.

        Hope all will be sorted out soon.

        Best regards.
      • Splashing smileys zpshcg4poau
        • Replied by
          Sr. Member
          332
        • last active 1 hour ago
        When you make your withdrawal, the bonus funds are automatically taken away. At least that is what happened to me with my withdrawal.

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