Cafe Casino help

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    Last post ago 9 months by kathy.anderson
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      • No avatar normal
        • Started by
          Jr. Member
          90
        • last active 4 hrs ago
        I need to find out how to forfeit bonus funds to make a withdrawal here.. it looks like it should work the same as the sister sites but wont give me the option once I click it
      • Index
        • Replied by
          moderator
          1,415
        • last active 3 hrs ago
        Hello kimosabi0077,

        Have you tried to contact the casino support and ask them why you don't have this option?

        Best regards.
      • No avatar normal
        • Replied by
          Jr. Member
          90
        • last active 4 hrs ago
        I did but the slow support answering got me to make a rookie mistake and I played it all out before they checked into it hours later.. probably just be playing without bonuses from now on
      • Index
        • Replied by
          moderator
          1,415
        • last active 3 hrs ago
        Hello again kimosabi0077,

        I'm sorry to hear that but finally did you get the explanation?
      • No avatar normal
        • Replied by
          Jr. Member
          90
        • last active 4 hrs ago
        no explanation.. just said that by the time they looked into my account there was only $4.95 left and they were bonus funds... irritating none the less but at the end of the day its my fault for not having the patience to wait it out.. I knew better
      • Index
        • Replied by
          moderator
          1,415
        • last active 3 hrs ago
        Hello kimosabi0077,

        The casino rep has been notified. Hope they will get back to us shortly.

        Thank you for your patience.

        Best regards.
      • Index
        • Replied by
          moderator
          1,415
        • last active 3 hrs ago
        Hi kimosabi0077,

        You're issue has been forwarded to the casino. Please let us know when you hear from them.

        Hope all will be sorted out soon.

        Best regards.
      • Splashing smileys zpshcg4poau
        • Replied by
          Sr. Member
          271
        • last active 7 hrs ago
        When you make your withdrawal, the bonus funds are automatically taken away. At least that is what happened to me with my withdrawal.

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