Casino Adrenaline - Winnings removed due to their own mistake…of crediting doubl

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Last post ago about 1 year by zuga
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    • No avatar normal
      • Started by
        Newbie
        6
      • last active 5 months ago
      I was by mistake casino 200% bonus and 150% bonus, I did deposit 101E and received a 2x bonus will automatically be 200% and 150%, and on my account ok: 450e bonus.

      I made the turn WAGER for two bonuses, played a very long time
      He made a wager turnover for TWO bonus x 35
      I only played Gonzo, ended the game with 3,700e in real money.

      asked for scans, the scans sent all the required documents.


      morning receives an e-mail from the company cheater:

      Dear Mr. Gorzynski,

      We regret to inform you that we have declined your withdrawal
      request and voided your Bonus winnings, because the following
      T&C article has not been respected:

      12.9. Casino Adrenaline offers bonuses strictly for gaming purposes (rollover). Casino Adrenaline reserves the right to investigate and terminate any account in case there is suspicion that a bonus is being fraudulently used. In case any winnings were obtained through fraudulent activity, Casino Adrenaline reserves the right to cancel the winnings.

      You wrongly received a double bonus, so the wagering session
      results irregular.

      Please find your deposited amount on your account balance.

      Shall you have any further concerns, do not hesitate to contact us.

      Kind Regards,

      Cashier CasinoAdrenaline



      is it my fault that they gave me a 2x bonus on my deposit, after all, I did not have the impact, the bonus received automatically.

      it seems that in this fraudulent casino, the player shall be liable for any errors casinos,

      yet they shamelessly telling me that I broke the point of the Rules of Procedure 12.9, incredible insolence and rudeness casinos, because this casino made a mistake and only it should be accountable for their mistakes.

      I advise against casino game that cheating in a cheeky its players, I am convinced that I have not done anything wrong and even more did not break the Rules of the casino.
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      • Replied by
        admin
        20,285
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      It's their mistake for allowing you to make a further deposit when you already had a bonus running.  I don't see why you should suffer for their poor banking software.  That said, I don't see what difference it makes if you have a bonus with each deposit and you made the required playthrough.

      I suggest withdrawing the deposits they've put back in your accounts.  I also think they should have comped you something by way of an apology.

      I'll be interested to read what the rep has to say.
    • Index
      • Replied by
        Super Hero
        1,153
      • last active 4 days ago
      Yes I agree blueday. The player shouldn't be punished for the mistake made my the casino. Please get a rep here so this issue can be straighten out.
    • No avatar normal
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        Newbie
        6
      • last active 5 months ago
      thanks people.

      blueday: I performed the single deposit, and received automatically 2 bonuses (150% and 200%) at one time, only one deposit made, I was sure that if you received a bonus from the casino, is all right and I can start playing, I never thought that this could be the reason for removing winnings.

      This casino have some strange rules contrary to any logic, I could not have chosen a bonus, these bonuses added to your account automatically.


      Casino Adrenaline offers bonuses strictly for gaming purposes (rollover). Casino Adrenaline reserves the right to investigate and terminate any account in case there is suspicion that a bonus is being fraudulently used. In case any winnings were obtained through fraudulent activity, Casino Adrenaline reserves the right to cancel the winnings

      I do not understand why Casino acknowledged my game for fraudulent activity.
    • Me
      • Replied by
        admin
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      Thanks for this post from:

      • Poker face funny
      Topic closed. You already started this discussion in the related Casino Adrenaline Support Thread.

      No real need for two same topics.
      Rated:

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