[CLOSED]-Casino Atlanta,does not want to verify my account after I won 5000 Euro

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        **CLOSED**

        I would like to ask for your help please ...

        Casino-Atlanta, does not want to verify my account after I won 5000 Euros!

        Although I have sent to the casino, all the documents to verify my identity!

        Hope dies last!

        And I always hope, and I want to continue my fight for my money!
        I won, and I belong to me, because I won honestly!
        Only playing slots! So without using any trick or different systems!
        I spend a lot of money in online casinos ...

        Sometimes I win and sometimes I lose! I lose! I lose!
        Also because the game only slots, it knows that playing slots, you have to find the right day, because the slot or pay or not pay simple!

        And when I have the luck to win, the casino (in this case, casino-Atlanta) must pay me!

        I really think that the casino is doing so to find ways not to pay me!

        Anyway, I think my case, is striking, and really absurd!
        To me it has never happened injustice so serious!
        And That to me is very clear .....
        they want groped to find a way to not pay me!

        Then, on May 2 of this year I registered an account in Atlanta casinos.
        I played on the slots and won 5000 € 19 July 2015
        I sent an email to the s upport support @casino-atlanta.com
        and I wrote to them That I would send all documents to verify my account.

        I sent to Atlanta-casino, all the pictures of me that I hold in my hands, all the Necessary documents, the photos of:

        The my Italian National Identity Card, the photo of my health card with the tax code, the photo of my house where is written, the address and the house number, That I have registered at the casino-Atlanta, Pictures of my account at casino -Atlanta,
        with all the dates That is exactly how I am registered on the casino Atlanta, photos of my Visa card and the scan Postepay
        of the Italian postal site with my personal data, with first transition I made the first deposit of € 200 on casino

        Atlanta, screenshot of account of my Skrill and the transition, That I made the second deposit of € 150 on casino Atlanta
        (All documents, front and back)
        But All These explanations is to test to casino-Atanta That I am an honest person!

        And I would point out that:
        Generally, an Italian National Identity Card (Which includes
        picture) is accepted for all legal purposes not only in Italy but
        Throughout Europe - and can, in fact, be used to cross borders in
        Schengen countries instead of a passport.

        But after they sent me an email
        That it is saying they wanted two ID documents with photos?

        It is unprecedented, That they asked two ID documents with photos.
        Never! That I play in any casinos, nearly 20 years ...

        And I then to have no problems, I also sent a picture of my driver's license, but at the moment I sent to Atlanta, my driver's license had expired 6 weeks
        Already but I had made the request for renewal in May, and I sent them the procedures with the receipts of the costs of renovation,

        The document Which in this case is my driver's license guidance is in the queue
        for renewal and I also if documentation I already sent in the mail to casino-Atlanta and That is
        That is the evidence in the renewal process ...
        Already having made all the procedures having received the payment receipts!
        And I would point out That my driver's license at the time when i felt,
        had expired by six weeks, and not for years! And in my town in Trapani Sicily,
        in the summer is difficult renewal of driving licenses, and so I
        unfortunately wait until September or October ... I hope!
        But I'm waiting for the month of May, When I made the request for renewal!
        But unfortunately the bureaucracy here is so then I only have patience!

        Sorry for my English...

        Thanks for you attention!
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        maxtranchida

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        I copy some emails that I sent and I received from casino-Atlanta ...
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        maxtranchida

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        If you need more details, documents,
        e-mail, etc., please ask me, Thanks.
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        Thanks for this post from:

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        I would not post sensitive information online. I hope you get your winnings . Maybe the mods can help . Good luck  .
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        Max i have removed your document attachments for your protection.
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        Thanks for this post from:

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        Yes Rena,  I too hope the crew here at LCB can help maxtranchida! 

        It does seem from his post that they just might be stalling!  I have never been asked by an online casino to provide two different forms of picture id's.  Seems rather redundant to me.  Also,  it seems that he has given more than the usual required documents to verify the who, where, and what, regarding his identify.

        Maxtranchida,  I also wish you good luck in getting your winnings!  Please keep us updated on the status of your compliant.  If it does not turn out good, it will save a lot of others from depositing at this casino!    Just stay the course until the end kiddo!

        Good Luck!
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        "All it takes for evil to prevail is for good people to do nothing "

        Check out our No Deposit Casino and No Deposit Bingo lists.

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        Thanks for this post from:

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        We will try to get in touch with this casino and notify them about this complaint. Please have in mind it is a weekend so I would not expect a reply until next week.

        maxtranchida please do not publish your sensitive information for your own safety. Just publish the info that would be relevant to your complaint. Any private documents should not be published here.
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        Hello Mr. Zuga, and all the staff of LCB.

        Excuse me, but I thought that publishing here,
        my post would be seen only by the staff of LCB ...

        Thanks!
        Regards.
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        maxtranchida wrote:

        Hello Mr. Zuga, and all the staff of LCB.

        Excuse me, but I thought that publishing here,
        my post would be seen only by the staff of LCB ...

        Thanks!
        Regards.


        Hi maxtranchida,

        Here is my opinion and advice on the matter:

        Regarding the expired license, they cannot accept this as valid identification until you have the new license card. Doesn't matter that you have requested the license, they need to see a picture of the new valid license card.

        As an alternative form of ID, do you have a passport? If not, then you will need to wait for your new license.

        Drivers licenses and Passports are the only standard universal form of identification. Your Italian National Identity Card, is not a accurate form of identification as all ID cards across the world are different and there is no way of telling if the ID doc is fraudulent or not. so as a general rule most casinos land based, or online wont accept this.

        We have notified the rep and we will try our best to get this sorted for you as quick as possible.
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        (Information from reliable source)
        What they are asking in general online casinos, to verify an account of a player.

        DOCUMENTS:
        Documents necessary to up your withdrawal:

        Proof of Identity: Passport, Driving License or official Government issued ID card.

        Must be a Passport, Driving License or other official Government issued ID card

        Both Front and Back of ID card must be received
        Document must be in date and not expired
        Document must be showing expiry date
        Document must show your unaltered photo
        Document must show your date of birth
        Water marks on documents must be visible
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        The Italian Identity Card or La Carta D'Identita' Italiana

        What is it?
        The Identity Card is used as a way to identify yourself around Italy and Europe.  You do not need one if you have a passport and getting one from the US is next to impossible.  It is a small booklet-type document (pictured above).

        For What Is It Used?
        You can use it in place of your passport in some cases.  You need an identity card or a passport to work in Italy and other countries in the European Union.  A list of countries that recognize and accept the validity of the Identity Card for admission into their territories, for which the ID is equivalent qualification to the passport:

        AUSTRIA
        BELGIUM
        CYPRUS
        CROATIA
        DENMARK
        FINLAND
        FRANCE
        GERMANY
        GREAT BRITAIN
        GREECE
        HUNGARY
        IRELAND
        ICELAND
        LIECHTENSTEIN
        UXEMBOURG
        MALTA
        MONACO
        NORWAY
        NETHERLANDS
        PORTUGAL
        SLOVENIA
        SPAIN
        SWEDEN
        SWITZERLAND 
        MACEDONIA (Only if the ID card is accompanied by a special ID card issued at the border upon payment of a sum of around € 25.82.)
        MOROCCO, TUNISIA, and TURKEY (Only for those who visit it with an organized trip.)

        Do I Need One?
        If you have an Italian passport then probably not.  It is just another way of identifying you.  If you are able to get one, then do it.  It can't really hurt, especially if you are planning on living and working in Italy.  Plus, it is cool.


        How Do I Get One?
        In order to get an Identity Card, you must first be an Italian Citizen and your vital statistics must be registered with your Comune.  If you are not an Italian Citizen, you can't get one.
        You must appear in person at the Comune with:
        3 recent half-length photos without a hat
        Your identification document (passport, certificate of citizenship, US license, etc).  Something that proves you are who you say you are.
        Upon handing over these documents and waiting the necessary time for production, the identity card is issued directly to you.  You must stipulate that you want the document valid for travel abroad.

        Renewing Your Identity Card

        The identity card is valid for 5 years from the date of issue (release date details under the photo):

        Italian citizens: only need to present the expired document (if expired a long time you need a picture ID or 2 other witnesses) and 3 photographs.
        In the case of theft or loss, you must must present the documents as listed above, and a complaint made ​​by the competent authorities (Police Station).

        https://sites.google.com/site/reclaimingitaly/for-italian-citizens/identity-card
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        Melcb wrote:

        maxtranchida wrote:

        Hello Mr. Zuga, and all the staff of LCB.

        Excuse me, but I thought that publishing here,
        my post would be seen only by the staff of LCB ...

        Thanks!
        Regards.


        Hi maxtranchida,

        Here is my opinion and advice on the matter:

        Regarding the expired license, they cannot accept this as valid identification until you have the new license card. Doesn't matter that you have requested the license, they need to see a picture of the new valid license card.

        As an alternative form of ID, do you have a passport? If not, then you will need to wait for your new license.

        Drivers licenses and Passports are the only standard universal form of identification. Your Italian National Identity Card, is not a accurate form of identification as all ID cards across the world are different and there is no way of telling if the ID doc is fraudulent or not. so as a general rule most casinos land based, or online wont accept this.

        We have notified the rep and we will try our best to get this sorted for you as quick as possible.




        I copy some emails that I sent and I received from casino-Atlanta ...

        From CasinoAtlanta (registration@xxxxxxxxxx)
        Save Date: Saturday, May 2, 2015
        To: @hotmail.xxx

        Date: Sat, 2 May 2015
        From: registration@xxxxxxxxxxxx.
        To: @hotmail.xxx
        Subject: Registration verify


        Hello Massimiliano, xx/xx/2015
        Funds have been  successfully deposit funds via Credit Card.
        Amount x00.00 EUR Has Been credited to CA account.
        Congratulations and we wish high winnings.


        Hello, Mxxx, xx/xx/2015
        Funds have been successfully deposit via CasinoAtlanta.
        Amount xx0.00 EUR Has Been credited to CA account.
        Congratulations and we wish high winnings.

        Hello, support Casino Atlanta! ACCOUNT: xxxxxxxxxx@hotmail.xxx I send my documents: identity card, health card, with the tax code, copy of my xxxxxxxx Visa card, screen of my banking site skrill account.

        Hello, Mxxx,
        Please send documents listed below:

        - copy of driving license
        - copy of passport
        - scan of a bill for media (mob.)
        - screen of Your banking site or skrill account (with login data covered)

        Please note that no less than two different ID document with photograph and no less than two screens or scans listed above are necessary.
        With all those necessary documents our security department would be able to check and verify Your account.
        We would like to inform, that in case we will not receive complete set of documents within 48hours verification of the account will be blocked.

        Best regards,
        Support Casino-Atlanta

        We would like to inform That our security department would not be portatili conduct verification procedures
        Because We have not receive from You second ID document with photo.
        You have been asked about second ID with photograph twice. Also You have been informed That not sending it Within 48hours will block Possibility to verify Your Account.

        Best regards,
        Support Casino-Atlanta

        Subject: Hello, support. Did you receive my documents? Answer me please if it's all right? Thank You.? ACCOUNT: xxxxxxxxx@hotmailxxx I send my documents: photo my identity card, photo health card, with the tax code, photo of my Visa card, and screen of my banking site skrill account.

        Hello,
        We confirm That Has Been files received.
        You will be informed When verification procedures will be finished.

        Regards,
        Support Casino-Atlanta

        Hello,
        We would like to Inform You That at this moment Your account can not be verified.
        The verification Has Been Transferred to Management of Security Department two to suspicion of uncertain validation of documents received from You.
        When all docuements would be rechecked You will be informed about the final decision Regarding to verification of Your Account.

        Best regards,
        Support Casino-Atlanta

        Hi, Support Casino Atlanta have sent me an email telling me: (suspicious uncertain validation of documents received by you). So now I send you all the pictures of me that I hold in my hands to the my documents!

        :xxxxxx xx/xx/2015  @hotmail.xxx
        Hi support Atlanta casino as you see I signed Saturday, xx, xx, 2015
        I chose to register in Atlanta casino, because I'm a member of LCB for some time, and I watched that your feedback on LCB Has Been positive and That the bonuses are very generous, so I decided to become a member of Atlanta casino! but mostly I only play in the slot and I really like your slot! and I hope to continue playing in Atlanta casino ...

        Under the link is a description of LCB!

        http://www.latestcasinobonuses.com/casinos/casino-atlanta.html

        but still I can not get me to approve and verify my account!
        I sent pictures of all attached documents ..... but you still do not activated my account.
        Please tell me what I have to do yet?
        Thank you.

        Dear Mr. Trancxxxx, 07/08/2015
        We would like to inform That verification Conducted by Out Management of Security Department Has Been completed.

        Decision of NOT verifing Your account sustained considering Fact That One of Your ID documents Which You send us was expired in a time of sending.
        After several messages in which you have been informed about Necessary documents we did not receive from You valid second document with photograph.
        Attempt to use an invalid document as appropriate Violates the rules in a way too glaring to positively leads to a request to verify Your Account.
        It Should be emphasized That this decision is final and would not be reconsidered.

        Best regards,
        Support Casino-Atlanta
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        Melcb

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        Thanks for this post from:

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        Thanks for the detailed info on the Italian ID card, however this does not pertain to Casinos or the industry this is just general info.

        You need to abide by the terms and rules of the casino, not what the internet says.

        One of your ID docs has expired? what else can you send them?

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