[CLOSED]-Casino Atlanta,does not want to verify my account after I won 5000 Euro

**CLOSED**

I would like to ask for your help please ...

Casino-Atlanta, does not want to verify my account after I won 5000 Euros!

Although I have sent to the casino, all the documents to verify my identity!

Hope dies last!

And I always hope, and I want to continue my fight for my money!
I won, and I belong to me, because I won honestly!
Only playing slots! So without using any trick or different systems!
I spend a lot of money in online casinos ...

Sometimes I win and sometimes I lose! I lose! I lose!
Also because the game only slots, it knows that playing slots, you have to find the right day, because the slot or pay or not pay simple!

And when I have the luck to win, the casino (in this case, casino-Atlanta) must pay me!

I really think that the casino is doing so to find ways not to pay me!

Anyway, I think my case, is striking, and really absurd!
To me it has never happened injustice so serious!
And That to me is very clear .....
they want groped to find a way to not pay me!

Then, on May 2 of this year I registered an account in Atlanta casinos.
I played on the slots and won 5000 € 19 July 2015
I sent an email to the s upport support @casino-atlanta.com
and I wrote to them That I would send all documents to verify my account.

I sent to Atlanta-casino, all the pictures of me that I hold in my hands, all the Necessary documents, the photos of:

The my Italian National Identity Card, the photo of my health card with the tax code, the photo of my house where is written, the address and the house number, That I have registered at the casino-Atlanta, Pictures of my account at casino -Atlanta,
with all the dates That is exactly how I am registered on the casino Atlanta, photos of my Visa card and the scan Postepay
of the Italian postal site with my personal data, with first transition I made the first deposit of € 200 on casino

Atlanta, screenshot of account of my Skrill and the transition, That I made the second deposit of € 150 on casino Atlanta
(All documents, front and back)
But All These explanations is to test to casino-Atanta That I am an honest person!

And I would point out that:
Generally, an Italian National Identity Card (Which includes
picture) is accepted for all legal purposes not only in Italy but
Throughout Europe - and can, in fact, be used to cross borders in
Schengen countries instead of a passport.

But after they sent me an email
That it is saying they wanted two ID documents with photos?

It is unprecedented, That they asked two ID documents with photos.
Never! That I play in any casinos, nearly 20 years ...

And I then to have no problems, I also sent a picture of my driver's license, but at the moment I sent to Atlanta, my driver's license had expired 6 weeks
Already but I had made the request for renewal in May, and I sent them the procedures with the receipts of the costs of renovation,

The document Which in this case is my driver's license guidance is in the queue
for renewal and I also if documentation I already sent in the mail to casino-Atlanta and That is
That is the evidence in the renewal process ...
Already having made all the procedures having received the payment receipts!
And I would point out That my driver's license at the time when i felt,
had expired by six weeks, and not for years! And in my town in Trapani Sicily,
in the summer is difficult renewal of driving licenses, and so I
unfortunately wait until September or October ... I hope!
But I'm waiting for the month of May, When I made the request for renewal!
But unfortunately the bureaucracy here is so then I only have patience!

Sorry for my English...

Thanks for you attention!

I copy some emails that I sent and I received from casino-Atlanta ...

Document

Document 2

If you need more details, documents,
e-mail, etc., please ask me, Thanks.

I would not post sensitive information online. I hope you get your winnings . Maybe the mods can help . Good luck  .

Max i have removed your document attachments for your protection.

Yes Rena,  I too hope the crew here at LCB can help maxtranchida! 

It does seem from his post that they just might be stalling!  I have never been asked by an online casino to provide two different forms of picture id's.  Seems rather redundant to me.  Also,  it seems that he has given more than the usual required documents to verify the who, where, and what, regarding his identify.

Maxtranchida,  I also wish you good luck in getting your winnings!  Please keep us updated on the status of your compliant.  If it does not turn out good, it will save a lot of others from depositing at this casino!    Just stay the course until the end kiddo!

Good Luck!

We will try to get in touch with this casino and notify them about this complaint. Please have in mind it is a weekend so I would not expect a reply until next week.

maxtranchida please do not publish your sensitive information for your own safety. Just publish the info that would be relevant to your complaint. Any private documents should not be published here.

Hello Mr. Zuga, and all the staff of LCB.

Excuse me, but I thought that publishing here,
my post would be seen only by the staff of LCB ...

Thanks!
Regards.

Hi maxtranchida,

Here is my opinion and advice on the matter:

Regarding the expired license, they cannot accept this as valid identification until you have the new license card. Doesn't matter that you have requested the license, they need to see a picture of the new valid license card.

As an alternative form of ID, do you have a passport? If not, then you will need to wait for your new license.

Drivers licenses and Passports are the only standard universal form of identification. Your Italian National Identity Card, is not a accurate form of identification as all ID cards across the world are different and there is no way of telling if the ID doc is fraudulent or not. so as a general rule most casinos land based, or online wont accept this.

We have notified the rep and we will try our best to get this sorted for you as quick as possible.

(Information from reliable source)
What they are asking in general online casinos, to verify an account of a player.

DOCUMENTS:
Documents necessary to up your withdrawal:

Proof of Identity: Passport, Driving License or official Government issued ID card.

Must be a Passport, Driving License or other official Government issued ID card

Both Front and Back of ID card must be received
Document must be in date and not expired
Document must be showing expiry date
Document must show your unaltered photo
Document must show your date of birth
Water marks on documents must be visible

The Italian Identity Card or La Carta D'Identita' Italiana

What is it?
The Identity Card is used as a way to identify yourself around Italy and Europe.  You do not need one if you have a passport and getting one from the US is next to impossible.  It is a small booklet-type document (pictured above).

For What Is It Used?
You can use it in place of your passport in some cases.  You need an identity card or a passport to work in Italy and other countries in the European Union.  A list of countries that recognize and accept the validity of the Identity Card for admission into their territories, for which the ID is equivalent qualification to the passport:

AUSTRIA
BELGIUM
CYPRUS
CROATIA
DENMARK
FINLAND
FRANCE
GERMANY
GREAT BRITAIN
GREECE
HUNGARY
IRELAND
ICELAND
LIECHTENSTEIN
UXEMBOURG
MALTA
MONACO
NORWAY
NETHERLANDS
PORTUGAL
SLOVENIA
SPAIN
SWEDEN
SWITZERLAND 
MACEDONIA (Only if the ID card is accompanied by a special ID card issued at the border upon payment of a sum of around € 25.82.)
MOROCCO, TUNISIA, and TURKEY (Only for those who visit it with an organized trip.)

Do I Need One?
If you have an Italian passport then probably not.  It is just another way of identifying you.  If you are able to get one, then do it.  It can't really hurt, especially if you are planning on living and working in Italy.  Plus, it is cool.


How Do I Get One?
In order to get an Identity Card, you must first be an Italian Citizen and your vital statistics must be registered with your Comune.  If you are not an Italian Citizen, you can't get one.
You must appear in person at the Comune with:
3 recent half-length photos without a hat
Your identification document (passport, certificate of citizenship, US license, etc).  Something that proves you are who you say you are.
Upon handing over these documents and waiting the necessary time for production, the identity card is issued directly to you.  You must stipulate that you want the document valid for travel abroad.

Renewing Your Identity Card

The identity card is valid for 5 years from the date of issue (release date details under the photo):

Italian citizens: only need to present the expired document (if expired a long time you need a picture ID or 2 other witnesses) and 3 photographs.
In the case of theft or loss, you must must present the documents as listed above, and a complaint made ​​by the competent authorities (Police Station).

https://sites.google.com/site/reclaimingitaly/for-italian-citizens/identity-card

I copy some emails that I sent and I received from casino-Atlanta ...

From CasinoAtlanta (registration@xxxxxxxxxx)
Save Date: Saturday, May 2, 2015
To: @hotmail.xxx

Date: Sat, 2 May 2015
From: registration@xxxxxxxxxxxx.
To: @hotmail.xxx
Subject: Registration verify


Hello Massimiliano, xx/xx/2015
Funds have been  successfully deposit funds via Credit Card.
Amount x00.00 EUR Has Been credited to CA account.
Congratulations and we wish high winnings.


Hello, Mxxx, xx/xx/2015
Funds have been successfully deposit via CasinoAtlanta.
Amount xx0.00 EUR Has Been credited to CA account.
Congratulations and we wish high winnings.

Hello, support Casino Atlanta! ACCOUNT: xxxxxxxxxx@hotmail.xxx I send my documents: identity card, health card, with the tax code, copy of my xxxxxxxx Visa card, screen of my banking site skrill account.

Hello, Mxxx,
Please send documents listed below:

- copy of driving license
- copy of passport
- scan of a bill for media (mob.)
- screen of Your banking site or skrill account (with login data covered)

Please note that no less than two different ID document with photograph and no less than two screens or scans listed above are necessary.
With all those necessary documents our security department would be able to check and verify Your account.
We would like to inform, that in case we will not receive complete set of documents within 48hours verification of the account will be blocked.

Best regards,
Support Casino-Atlanta

We would like to inform That our security department would not be portatili conduct verification procedures
Because We have not receive from You second ID document with photo.
You have been asked about second ID with photograph twice. Also You have been informed That not sending it Within 48hours will block Possibility to verify Your Account.

Best regards,
Support Casino-Atlanta

Subject: Hello, support. Did you receive my documents? Answer me please if it's all right? Thank You.? ACCOUNT: xxxxxxxxx@hotmailxxx I send my documents: photo my identity card, photo health card, with the tax code, photo of my Visa card, and screen of my banking site skrill account.

Hello,
We confirm That Has Been files received.
You will be informed When verification procedures will be finished.

Regards,
Support Casino-Atlanta

Hello,
We would like to Inform You That at this moment Your account can not be verified.
The verification Has Been Transferred to Management of Security Department two to suspicion of uncertain validation of documents received from You.
When all docuements would be rechecked You will be informed about the final decision Regarding to verification of Your Account.

Best regards,
Support Casino-Atlanta

Hi, Support Casino Atlanta have sent me an email telling me: (suspicious uncertain validation of documents received by you). So now I send you all the pictures of me that I hold in my hands to the my documents!

:xxxxxx xx/xx/2015  @hotmail.xxx
Hi support Atlanta casino as you see I signed Saturday, xx, xx, 2015
I chose to register in Atlanta casino, because I'm a member of LCB for some time, and I watched that your feedback on LCB Has Been positive and That the bonuses are very generous, so I decided to become a member of Atlanta casino! but mostly I only play in the slot and I really like your slot! and I hope to continue playing in Atlanta casino ...

Under the link is a description of LCB!

https://lcb.org/casinos/casino-atlanta.html

but still I can not get me to approve and verify my account!
I sent pictures of all attached documents ..... but you still do not activated my account.
Please tell me what I have to do yet?
Thank you.

Dear Mr. Trancxxxx, 07/08/2015
We would like to inform That verification Conducted by Out Management of Security Department Has Been completed.

Decision of NOT verifing Your account sustained considering Fact That One of Your ID documents Which You send us was expired in a time of sending.
After several messages in which you have been informed about Necessary documents we did not receive from You valid second document with photograph.
Attempt to use an invalid document as appropriate Violates the rules in a way too glaring to positively leads to a request to verify Your Account.
It Should be emphasized That this decision is final and would not be reconsidered.

Best regards,
Support Casino-Atlanta

Thanks for the detailed info on the Italian ID card, however this does not pertain to Casinos or the industry this is just general info.

You need to abide by the terms and rules of the casino, not what the internet says.

One of your ID docs has expired? what else can you send them?

Thanks, Melcb!
Tomorrow I will go to the (DMV) department: Renewal of driving licenses,
and I tell them that my driving license, I need very soon!
Thanks so much for your support ... That give me.

Once you have sent in your Identification docs, please update us about your cashout.

I hope you will get your money! All you have to do is not GIVE UP! Cheers

I was thinking to make a deposit to this casino but now I will wait to see if they pay your money,Thank you for letting us know about your issue.Good luck maxtranchida.

Since when drivers license has been become valid proof of ID, as its not ?  I had my self valid temporary ID card that one casino refused to accept as  proof of ID but they asked a drivers license?

Yes went it'S time to Withdraw ALWAYS SEND VALID DOC that aren't expire This will only slow down the process and they will look at it as suspicion and will place your account on possible fraud.
They're so touchy went it'S time to withdraw too much security anyway You DEPOSIT you didn't use any BONUS.
So I find these security to be too much but it's for our protection.

Like Zuga suggest Wait for your new driver license and hopefully you will get your winning, if not We will destroy them hahaha

Nice win Be patient, Next time only Deposit to well know Casino like 32red, Redflush, Epoca casino, Alladin's gold, Club word, Inebet that most of the casino I trust

These guys seem to have fake novomatic slots + their license is MEIC?  Never heard of it and did not find any info from it?

OP is there's any update to this complaint? Inquiring minds wants to know

Here is the OP complaint at another portal

Any Italian can tell you what his most important piece of ID is -- his national identity card.

This piece of photo ID is valid for everything from opening a bank account to crossing the border into a neighboring EU country.

What it will not suffice for, however, is getting paid by Casino Atlanta.

Massimiliano T of Italy found that out when he tried to collect the 5000 € he won. Although he submitted his national identity card as well as several other pieces of identity, Casino Atlanta is refusing to pay because his driver's license expired 6 weeks earlier.

(Of course, while it is illegal to drive with an expired driver's license, it does not change the identity of the holder. He is the same person that he was before the license expired.)

Massimiliano told us that he lives in a rural part of Sicily and that renewal of a license there, which he has already requested, takes quite a long time and he may not get the new license before October.

When we wrote to the casino about this it did not reply.

Casino Atlanta is based in Costa Rica

Welcome all LCB Users,

We would like to inform You that our security department decided to return all deposited money by "maxtranchida" directly to His skrill account and close his account in the Casino Atlanta.

The reason is very simple. Mr. Tranchida send us one of His ID documents with corrected/changed expiry date by a pen. We did not received any explanation why He do that or any note that He might be able to send proper file in the future. This action is a fraud and against the law in almost all countries in the world.
In any other situation we might consider additional information received from the User if only He/She is honest and play fair.

We can assure You that all winnings are going to be paid without any problems to all Users who register and verify their accounts with full, correct and proper data.

We consider this complaint as resolved in a fair way due to all facts connected to this issue.

Best regards, and wish You High Winnings,
Support Casino Atlanta

It does not change the identity of the holder. He is the same person that he was before the license expired.

You all was looking for any reason not to pay this man, and apparently he gave it to you. In the above replied, you called him Mr. Tranchida. By doing so you know this man is legit. I mean people have no common sense these days. I went into a store and this young lady asked a 74 yr old man for his ID because he wanted to buy a pack of cigarettes.

This is why bitcoin casinos are rising. They offer the same games as your casino do and require no docs. Get paid instantly and no jumping thru hoops...

I don't like this decision one bit. Why return his deposit if you considered him to commit fraud? How do you not know his funds weren't stolen? You returned his deposit to the same skill account that you could have easily sent his winnings to. Yet you felt it was safe to return monies to a skill account that you was not totally unsure of. But wouldn't send his winning because you were sure he was the person in the ID because it was expired???

Hello everyone!

You can not give me back the deposits that I did ... On my Skrill account!

Why...

The first deposit was made by me with a Visa card, and Visa now has expired! (Visa card, Postepay, expired since 08/2015)

The second deposit I made with my Skrill!

(So ​​this would be like to receive a payout, or be paid to me, by you)

But if, my account has not been verified, you can not pay me ...
And in this case, you violated your rules ...

Why, then do not pay me "rightly" my 5000 euro?

Maybe because, you want to pay me only 2 deposit that I made?

But I will write, and much much more ...

From: Support Casino Atlanta 07/08/2015

Dear Mr. Tranchida
We would like to inform That verification Conducted by Out Management of Security Department Has Been completed

Decision of NOT verifing Your account sustained considering Fact That One of Your ID documents Which You send us was expired in a time of sending.
After several messages in cui You have been informed about Necessary documents we did not receive from You valid second document with photograph.

Attempt to use an invalid document as appropriate Violates the rules in a way too glaring to positively leads to a request to verify Your Account.

It Should be emphasized That this decision is final and would not be reconsidered.

Best regards,
Support Casino-Atlanta.



Hello,
Support Casino-Atlanta

I gently that you took seriously and read it and I hope you
will appreciate that I would like to remind you that I did
not have no intention of violating the rules by making an
attempt to use an invalid document, the document which in
this case is my driver's license guidance is in the queue
for renewal and I also documentation that you send and that
the evidence that is in place the renewal process having
already made all the procedure and having received payment
receipts! And I would say that my driver's license, expired
6 weeks! and not in years! And in my city to Trapani in
the Summer, do not give renewals of documents so I'll have to
wait unfortunately! But I'm waiting from May, but unfortunately the bureaucracy here is so and must only have patience! I hope you understand my situation and that will clarify everything soon. and I remind you also that I have already sent you all the pictures of me that I
hold in my hands all the documents!

So When You send payment receipts of
documentation for renewal of my driver's license,

I ask you to please reconsider verify my account.

Thanks for your attention.
-------------------------------------------------- --------------------------------------------
But I never got no answer!

Although I have sent dozens of emails, you gave me the opportunity to show you my excuse that I wanted to do, and that I am an honest person.

I send you all the pictures of me that I hold in my hands
all the documents,the photo of my house where is written the
address and the house number that I have registered at the casino
Atlanta, pictures of my account at casino Atlanta,with all the data that is exactly how I am registered on the casino Atlanta, scanning my Visa card Postepay I made the first deposit of € xxx on casino Atlanta, scanning of my Skrill account and transitions,
that I made the second deposit of € xxx on casino Atlanta , the scan of the postal Italian site, with transitions and my personal data, scan of my card
Postepay that is associated with my Skrill account.
But all these explanations is to prove that I am an honest person.
I play in casinos online for 20 years since
there are online casinos! But until today in any casinos,
all of them accepted my honesty and my behavior always correct and respectful!

Thanks for your attention!

Casino-Atlanta,

Security policy

9. REPUS APUD will request documents to verify identity and / or Authorisation to use a specific Credit Card and / or other facts provided by the Account Holder, before expediting deposits and / or withdrawals.

But I made 2 deposits! And the first deposit has been made by me in June with my Visa card!
(Before expediting deposits and / or withdrawals.)
 -------------------------------------------------- ------------
Someone asked me the documents, or Credit Card, etc. ?

Which in this case, it seems that the rule applies only to: (withdrawals.)

Terms and Conditions

4. REPUS APUD Shall have a right to take any Measures and adopt any procedures to Obtain the verification of identity or a Player. If such evidence is not Obtained, or where REPUS APUD knows or suspects That the transaction may be related to money laundering or the funding of terrorism, REPUS APUD Shall not proceed with such transaction and Shall have the right to close such Player's account and Shall have the right to disclose details of such transaction to the Financial Intelligence Analysis Unit in Malta. Anti-Money Laundering Policy.

6. If www.casino-atlanta.com Becomes aware that a person has provided false information in this respect, www.casino-atlanta.com Shall not register such person and where That person has Already Been registered, www.casino-atlanta. com That Shall immediately cancel a person's registration as a player.
-------------------------------------------------- -------------------------------
(I would point out that, in the driving license, Italian are just a few details of the owner)

When I won, and I asked you want to send documents, to make a withdrawal!

The first thing I did was to send:
The picture of my identity card, ID document, and the photo of my Visa card, and my medical card, (with microchip) and includes my social security number.

In my identity card, ID document there, all my data, that is:

Photo, name, last name, date of birth, municipality and province of birth, card number, date of issue and expiry, citizenship, residence, height cardholder and color, hair, and eyes, distinguishing marks, etc.

And all my data is in my Identity Card, is exactly like all my data, registered at Casino-Atlanta, May 2, 2015 4:33:02.

From CasinoAtlanta (registration @)
Save Date: Saturday, May 2, 2015 04:33:02
To: @ hotmail.it (@ hotmail.it)

So in Terms and Conditions, does not specify what documents must be sent to Casino-Atlanta, for checking accounts,
but, at 6 Terms and Conditions:

Rightly says (verification of identity or a Player).

(If www.casino-atlanta.com Becomes aware that a person has provided false information in this respect)

Terms and Conditions
4. REPUS APUD Shall have a right to take any Measures and adopt any procedures to Obtain the verification of identity or a Player.

So with all the documents and photos that I sent to Casino-Atlanta,
Anyone, not to have doubts about my identity, and which are available to send to the staff of LCB, if they want to assess that, all I've written, it can be, true.

Thanks for your attention.

I also don't agree with this decision , a very bad call IMHO. I would never play at a casino that can't even come up with a real reason not to pay. Casino decision is final  .

The real reason is that the player sent us forged documents. Whole case is not about "is this player real?" but "what he did!".

As "chocolateman" suggested deposit should not be returned however our management agreed to  make an execption.

Please note that all players who will send forged, fake, unreal in any way documents to verify their accounts are going to be blocked by our security department.

We confirm that closing the account and returning player deposit is a final decision.

Best regards,
Support Casino Atlanta

Mr. Casino-Atlanta
I repeat that I have not forged documents! As you say!

But read reviews on this case?
I think not ... because, be evident to all here LCB, which you of casino-atlanta.com, you just making sure, of not wanting to pay my money ...
because I won € 5000!
This is the real reason.
I have not forged documents!
You can not climb on the mirrors!

Access Denied
E-mail address
@hotmail.it
Password

Ok
Guys...
Now they have blocked my account.
Party is over!

Thank you all for your contribution, to help me with your post!
Thanks, LCB!

I'm terribly sorry for you Maxtranchida, you didn't get your fair winnings
This casino is also in my country blacklist! They still accept Romanian players , although it would not have to do that!

By law this is illegal!

Winnings were won fair indeed. But this member has tryied to fake the documens and by doing so comitted the fraud.

so that was pretty stupid thing to do. And i dont think that many of you would support defrauding any casino.
So you need to man up and take responsibility for your actions.

At the same time casino has been pretty harsh with their decision to confiscate the winnings. I cant say i blame them for trying to protect themslevs but maybe some sort of solution can be found here.

So are you saying that you have not changed the expiry date for one of your ID documents, as claimed by Casino Atlanta Rep?

I hope you can work something out with this case Zuga. Its a weird one. From where i stand Casino Atlanta has made every excuse not to pay this man. I wouldn't be surprised if the OP didn't change the expiration date on his DL.  Casinos will stoop to the lowest of forms to not pay players. You and I both has been in this industry for many many years we have seen many crooked things take place by both parties... 

There is a serious language barrier here. I have been trying to correspond with maxtranchida via PMs but he does not understand my question ( the same one I posted in this thread ). And I can explain the same question only so many times...

And I am also having problems understanding his messages ( probably google translate is being used ).

Any Italian members reading this please send me a PM so I can ask you to translate a message for me.

Mr. Zuga
Today I sent to you ...
And now I write here!
It is not enough to understand what I say?
-------------------------------------------------- -----------------------------------------
Hi Mr. Zuga
I have not forged any document!

Maybe they did ... because they make things even much worse than this ...

And I had already written here!

This is very sensitive case, so I specifically asked you about the change of expiration date. ( given that your ID did in fact expire ).

And you go on and on in your message, without actually answering my question.

So can you confirm that you did not change the expiry date of your ID by pen, as the Rep on here claims?

Yes or No please.

Da: Support Casino Atlanta (support@casino-atlanta.com) Questo mittente è nel tuo elenco contatti.
Data invio: venerdì 7 agosto 2015 15:48:47
A: Massimiliano Tranchida (@hotmail.it)
Dear Mr. Tranchida,

We would like to inform that verification conducted by out Management of Security Department has been completed

Decision of NOT verifing Your account sustained considering fact that one of Your ID documents which You send us was expired in a time of sending.
After several messages in which You have been informed about necessary documents we did not receive from You valid second document with photograph.

Attempt to use an invalid document as appropriate violates the rules in a way too glaring to positively accede to a request to verify Your account.

It should be emphasized that this decision is final and would not be reconsidered.

Best regards,
Support Casino-Atlanta


As they have already done in the past ...
The (true) is that casino-Atlanta, not wanting to pay my money ...
Because I won € 5000!
This is the only and the real reason.

When I won in a casino, and I asked for a withdrawal, they have asked for a document with pictures, and always sent my identity card, which contains my photos, my home address, my city my date birth, etc ... with a copy of my Visa card or a screenshot of my Skrill account!

But I was not prepared to send two documents with photo? I have never asked 2 documents with photo! So I had to send a driver's license, because I do not have a passport, simply because I have never traveled!
I did not expect that because the license had expired by 6 weeks there could be no doubt about my identity, after I sent all these documents!
But even if there was this problem, you could just tell me, Massimiliano this license has expired for six weeks and not
we can accept!
Then you will need to send another document ...
It would have been so easy to clear things up, and that they agree with a bit of kindness ... no?

Instead of saying ...

From: Support Casino Atlanta 07/08/2015
Dear Mr. Tranchida
We would like to inform That verification Conducted by Out Management of Security Department Has Been completed

Decision of NOT verifing Your account sustained considering Fact That One of Your ID documents Which You send us was expired in a time of sending.
After several messages in which You have been informed about Necessary documents we did not receive from You valid second document with photograph.

Attempt to use an invalid document as appropriate Violates the rules in a way too glaring to positively leads to a request to verify Your Account.

It Should be emphasized That this decision is final and would not be reconsidered.

What is ... a death sentence?

And in the T & C of Atlanta casino did not see what documents you need to send!
This says REPUS Adup will handle financial matters and determining the accaount a player with the verification documents, but does not say which specific documents to be sent! Then after support@casino-atlanta.com he sent me an email telling me that I had to send my identity card and yet another document with pictures and I then I sent my driver's license, but unfortunately the latter document had expired six weeks but already in the process of renewal in May and send them the documentation of the renewal with payment receipts and the costs of access and other .... renewal that I paid for the month of May!
And I sent to support the Atlanta-casino, but with no response for months!

I have asked many times:
Hi, Support of Atlanta, when i send payment receipts of
documentation for renewal of my driver's license, I ask you to please
reconsider verify my account.
Thanks for your attention.

But no answer ...
To all the dozens of emails I sent to them!

I send, casino-Atlanta, all the pictures of me that I hold in my hands
all the documents, the photo of my house where is written the
address and the house number That I have registered at the casino
Atlanta Pictures of my casino account at Atlanta, with all the date That is exactly how I am registered on the casino Atlanta, scanning my Visa card Postepay I made the first deposit of € xxx on casino Atlanta, scanning of my Skrill account and transitions ,
That I made the second deposit of € xxx on casino Atlanta, the scan of the postal Italian site, with transitions and my personal data, scan of my card
Postpaid That is Associated with my Skrill account.
But All These explanations is to evidence That I am an honest person.

It is for this reason that had expired that I sent to Atlanta, the renewal process ... with receipts!
But they accused me that I sent my driver's license ... false because they do not want to pay me!

In fact, they know that in this month of October, I get the renewal of driving license ... And they closed my account! (After 5 months)
is a coincidence? I do not believe...
They are fake!

This comes from a casino with fake gambling license and  fake novomatic slots .

Hi maxtranchida,

This hasnt ended positively I'm afraid. The casino has made their final decision and will not be paying your winnings.

The main reason is because you sent in your license but you changed the expiry date with a black pen, falsifying yuor ID document. The casino has sent me evidence of this to me and Zuga,

If you had sent in your license and not changed the expiry dates and explained your situation perhaps this could have ended better.

Unfortunately we cannot help you any further with this matter as they have told us they will not budge and the decision to send back deposits and close account are final. We have tried our best to explain your situation regarding your license renewal etc.

I am not surprised...This casino was looking for any reason not to pay this player. Its sad common sense couldn't be used in this case. I hope future players will learn to stick with well known trust worthy casinos that has been effectively est for years.

I don't entirely agree with you on this one . First off, the complainant ( maxtranchida ) did not have the valid ID ( his ID expired hence no longer valid ).
You cannot verify your identity with expired documents. Why? It is fairly easy ( and unfortunately common ) to play online using someone else's identity. For a casino there is no other way to verify the true identity but to ask for a valid ID ( passport, driving license etc ).

Now, is it my belief that complainant is misrepresenting himself, and using someone elses ID? No I dont believe that. But they still need to prove they are who they claim they are.

Secondly, the OP did try to change the expiry date. Which is fraudulent behaviour. All he had to do is wait until he gets the new Government issued ID. Instead he tried to fake the expired ID. So that is entirely his fault. We were provided with the proof.

Now , even with all this said, we did try to convince the casino to wait until the OP gets the new ID. But they decided to refund the player instead. We may not like it, but they were within their rights to do so.

I still think it is the wrong decision but its not what can be considered as rogue behaviour. With so many identity fraud these days who can really blame them for being strict..

And finally, I did ask maxtranchida several times to comment on the casino claim about the faked expiry date, and not once did he confirm or denied the claim. His command of English language might not be the greatest, but the question was direct, specific and explained several times to him.

I understand that in players' nature is to always side with the player, but we all have to be objective here and realize that the fault is on OPs end.

Now I digress, and want to address the claims about the casino Novomatic games and license.

This question of the Novomatic games was something we started investigating months ago, and we did in fact try to reach the representatives of this software several times by email.
We still havent got the reply, but will do some additional digging up.

My thing is what's the difference... If ID A: Listed his picture, his address, dob and its matches everything that his bills and skrill account has. but has an expired date. ID B will listed the same with a new expiration date. If the casino was serious about paying him. They could have easily asked him to take a photo of him holding the ID.

When you asked them to reconsider (LCB, A well known site that is helping to promote them), they refused. Yet you even said yourself the OP is whom he said he is.

What i am saying is if common sense was used. This should have never gotten to this point. Whenever one goes to renew a DL and the old one expired. They will gladly accept your expired one as legal valid id as it is still government issued.

We have an issue of a player being accused of fraud by a casino that has a fraudulent license and fraudulent games. If this is true then this along should stop anyone from promoting and playing at such casino. THEY KNOW THE MAN IS LEGIT AS THEY COULD HAVE VERIFIED IT VIA SKRILL. YET THEY REFUNDED HIS MONEY TO A MAN THAT HAS COMMITTED FRAUD POSSIBLY WITH STOLEN FUNDS. CASINO ATLANTA WAS LOOKING FOR ANY REASON TO NOT PAY THE MAN A LEGIT WIN. EXPIRE ID OR NOT. THEY KNEW THIS MAN WAS WHO HE SAID HE WAS!

But I do thank you and the staff for going the extra mile to try and get them to reconsider.